PrestigiaReviews 2,948

DO NOT BOOK WITH PRESTIGIA! You will never receive your money back from this scam! Free cancellation is a lie. I was told I would receive my money back within 120 days from cancellation date, but it's now been almost 150 days and no refund. I have tried numerous times to reach out to Prestigia but they're not cooperative at all! This company is dishonest and does not care about their customers at all! All they care about is stealing your money and are very tricky with the verbiage they use to lock customers in. I REPEAT DO NOT BOOK WITH PRESTIGIA!

I sent over thirty emails, this was my last email to them after no response
"Hello Ms. Fatima Ezzahra Hamidallah,
Hope this finds you well. I implore your assistant. My son is handicap, and traveling for the first time by himself. His booking was confirmed by prestigia, but upon arriving at the hotel it could not be confirmed due to none payment by your company. As a concerned parent I have written multiple times with no resolution. Please help me restore my faith in humanity by addressing this emergency. My son is by himself, and distraught. Faithfully yours " I can only say buy at your own risk its been two days, and haven't received a response.

I NEVER write reviews but was forced to on this site. We scheduled a Father's day get away this weekend (June 17th -21st) in Las Vegas as the Venetian. We booked through prestigia and once we got here the lady at the front desk told us the reservation was cancelled! Luckily, because of the covid crisis the hotel wasn't packed and we were able to book another room. No email notifications were ever sent to us. Then when we got to the room I check my checking account and the full amount of the trip was charged to my debit card! I write an email, they asked for my reservation number and no response after that. I also tried to call the number on the agents email that responded to me and I get a response that the caller is not available.

Bottom line is this company is a complete scam. Stay far away from them.

Please do not use this company, they have a clause in their T&C's "Prestigia.com has no libility and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure event or other causes beyond their direct control"
This means you CANNOT claim any more back through your credit card. After contacting Prestigia due to Covid 19 they would not refund any money so I contacted my credit card company who advised me of their clause. We had booked New York New York hotel in Las Vegas after speaking to them they advised they had refund the money to Prestigia but Prestigia will not pass the refund to their customers.

If I could give Prestigia zero stars I would. This is by far the worse travel experience I have ever had. I booked a trip for a vacation to Cabo. My trip is not planned until September 2020. I booked in June. It was supposed to be free cancellation until September 20. I cancelled in June! Upon cancellation my credit card was charged for 100% of the amount due. I contacted them and was told everything would be handled according to their policy. They sent me the policy saying it was a "free cancellation". I noticed a few days after cancelling that no refund had posted to my Visa, so I contacted prestigia again and was told I would be receiving a credit for future travel use, and not be receiving a refund. THAT IS NOT A FREE CANCELLATION! I am now having to pursue a claim with my bank to get my money back. After multiple emails back and forth with Prestigia, I am gaining no headway. Nowhere on their website does it say anything about free cancellation resulting in a credit. I have booked with Expedia, Travelocity, trip advisor, Costco, booking.com And others and never has a free cancellation meant anything besides just that. I will never use this company again and will be telling all my friends and family to stay clear. Do yourself a favor and never use them.

HORRIBLE COMPANY!
HORRIBLE COMPANY! I am a frontline ER nurse. I came down with COVID and was unable to travel to Boston for my 50th bday. Unfortunately, I booked my hotel through prestegia.com. They are refusing to give me a refund or credit for the $2000 I paid for a trip I cannot physically take. SUCH A SCAM! NEVER BOOK WITH PRESTEGIA.COM

March 23,2020, I contacted Prestigia, During COVID-19 I asked to get a refund or change my room to a later month, because of high risk with medical problems we have it would be difficult to travel during this pandemic time of COVID - 19. Customer Service has been non supportive. I contacted customer services over 5 times the email, the numbers is not working, *******902), (1*******902). I asked for management in two emailed conversation. Today is June 11th I still haven't heard from management.

Worst Customer Service!

Need to cancel a reservation and the policy mentioned free cancellation and your credit card will be charged before certain date.

They charged you as soon you make a booking and they will retain your money. This is the reply I got:

Kindly be informed, since the cancellation occurred in the event of a force majeure, we are complying by the general sales conditions, hence Prestigia will not be processing refunds, and will instead offer a credit note for a future stay.

We booked four hotel rooms in Paris for three nights via prestigia for June. The borders are still closed and we are unable to make our trip. Prestigia refuses to provide any form of credit despite the French government citing that all travel and booking agencies are required to provide reservations through September 2020 with a travel voucher to be used within 18 months. Terrible company who is profiteering off of this terrible situation. I will never book with prestigia again.

If the price seems too good to be true, it is. Do yourself a favor and do not book with Prestigia. Pay the few extra dollars and get a reputable business. I had made a reservation and had to cancel because of Covid 19. I canceled weeks in advance and within their cancellation policy. However what they don't tell you, it they refuse to refund all the funds you had to pay upfront! You only get credit on a future stay. They do not have that many properties and when you do find one, the rates shown are triple what the rates usually are. I'm upset and out $400. Do not recommend. When I tried to take my case higher up, they closed it.

I saw prestigia's price was lower than booking directly with the hotel on kayak so I booked through them. I got a confirmation from them but the hotel itself could not confirm that the room was booked. The trip was canceled due to coronavirus and I rescheduled my meetings but prestigia would not give a refund, only credit towards another booking (which would be fine if they had given a code or some usable evidence that I have a credit available). When I emailed them to say I wanted to use the credit towards another booking, they said they lost the info and asked for my credit card numbers over email. I've tried to call their customer service numbers and they are all disconnected. They will just take your money and have no intention of actually booking the room or giving you any refund or booking credit to use. Everything has to be done through one of their representatives. I checked with the hotel directly and their price through their site is $60 cheaper than with prestigia. Stay away and avoid the headaches, hopefully they will go out of business soon.