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Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
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Was very easy to make the reservation, however, did not know that it was going be a room where smoking was allowed until I actually entered the room very late at night so it was too late to change. This was no clear or mentioned on the website at the time of booking. I made the mistake of assuming it was non-smoking, since almost all rooms are non-smoking in Canada and the USA, unlike other parts of the world.
Booked thru Trivago. Too early to know if it is a good experience. I will know after he trip is completed.
After I booked my stay in Waikiki through Prestigia, my bank alerted me to a possible fraud situation with them. I will call them tomorrow and talk to the Fraud Dept. to see why they warned me. Regardless, Prestigia debited by account immediately.
I have called the hotel and they do have my reservation. I will see If what I booked, an oceanfront room, is what I actually get.
After booking, I started to dig deeper into people's experiences with Prestigia, they are not good. Management should take heed.
Problem paying the reservation. My bank authorize the payment but Prestigia said it was not... twice.
My bank approved twice the payment but presigia did not
J'ai reservé avec eux et a la derniere minute ils ont annulé ma réservation. Après plusieurs jours je n'ai toujours pas été re.boursé
J'ai réservé avec vous et vous n'avez pas été en mesure de bien faire ma réservation
Seems ok, I think I am suppose to get a voucher. I will wait a few days and then contact them if I don't get one.
I was very surprised that you already charged me for my stay at Crowne Plaza for June 17-22,2026, i don't get charged until I check-in, this was such a Shock to me. I will be staying at Crowne Plaza in Washington DC. Thank you
We booked an all inclusive vacation to Jamaica through Prestigia. After the hurricane we felt that it was better to cancel. They offered a 100% refund at the time of booking as long as the cancelation was within a specified date. So we canceled and were promised that refund as we were well within the cancelation window. They immediately replied with a cancelation and refund promise of the full amount. Well, after numerous emails and phone calls we still did not receive that refund. They just kept stringing us along promising that it would be there soon. Since our credit card had a dispute limit time frame we finally put in a dispute and went through all of that hassle. So, finally after 4 months our credit card company secured our money back for us. I would never trust this company and let this serve as a warning to others.
The whole booking process was easy to follow and communication response was good as well. This is the first time I used this platform and certainly give me confidence to use it again in future bookings.
Easy to follow interface and no hassle in processing
Not sure why I needed confirm I've received a confirmation, when it was prestiga who sent me a confirmation the day before.
Quick payment and booking confirmation
I was worried as after I booked through Prestigia Site I read some reviews which were not very positive, however, that has not been my experience. I got an excellent price on the Empress Hotel in Victoria BC and had no problems at all checking in or out of the hotel.
Easy to use. We got responses in a timely manner. Did not like that you could not talk to someone live.
Was easy to understand but proof will be in room and property and review of truth of pricing once we arrive and stay.
So far so good. But, as usual, there's a little bit of hesitation when using a new service. I do hope that although I got a really good rate on this hotel, that I don't get put in a bad room that needs some sort of maintenance, or has not been updated to hotel standards.
So far so good... hopefully we get a good room away from the elevator on a high floor. I would definitely be disappointed if we got an outdated room with issues that need to be addressed.
The reservation was very easy to make, and offered a much lower rate than other sites. I contacted the property to verify the reservation and it was confirmed. No complaints, would use again.
Easy enough so far. If the room is there when we get there we have a winner.
I was concerned because this is a new site. I contacted. The hotel confirmed my booking. Everything was easy and smooth.
I tried to call customer service and could not reach a human.
Very easy process and a better rate than offered by the hotel directly. Admittedly I was a little apprehensive as I had never heard of Prestigia before now. Yet all is well here we are and I will use this site again for sure.
It was great for ease of booking and getting best price. However, was a bit nervous when I had paid but the hotel couldn't confirm. It took a week for confirmation—
Great price compared to other travel sites. Recieved confirmation from Prestigia right away and then I called hotel to confirm 48 hours later and they had reservation as confirmed by Prestigia
Easy to use and transparent pricing
Fast and easy to book - hope we can obtain a good room in the area we want close to the wedding party
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members