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business logo of Prestigia

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From the business

Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.


prestigia.com
Founded in 2006
London, CT
How would you rate Prestigia?
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Prestigia Reviews Summary

The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.

This summary is generated by AI, based on text from customer reviews

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18,065 reviews

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GB
1 review
0 helpful votes
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Easy to navigate, will use again
September 5, 2025

Easy to navigate, will use again. No problems encountered while using the Site

Date of experience: August 28, 2025
Argentina
1 review
0 helpful votes
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Simple and quick procedure very clear interface very nice page

Date of experience: August 26, 2025
Ireland
1 review
0 helpful votes
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I found it confusing, l made a reservation & got no confirmation. Went back in, could not find it. So started again & paid for it, then l got an email

Date of experience: August 26, 2025
New Jersey
1 review
0 helpful votes
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Booking process as expected
September 4, 2025

Booking process as expected. Easy and quick transaction. Will use your services again.

Date of experience: August 26, 2025
California
1 review
0 helpful votes
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It was efficient, easy, and quick to make my booking with Prestige. The process was intuitive and presented no challenges.

Date of experience: August 26, 2025
Oregon
1 review
0 helpful votes
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Via booking.com, the site linked my selected hotel ( Hotel Zoso) to this site which was fast and easy to use.

Date of experience: August 25, 2025
South Carolina
1 review
0 helpful votes
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Super easy booking and at great rates
September 4, 2025

Super easy booking and at great rates. Only improvement suggestion is to include all taxes and fees in the advertised rate as many other sites are doing.

Date of experience: August 25, 2025
New Mexico
1 review
0 helpful votes
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Very good
September 3, 2025

Very good. Easy to use step by step information and to understand.

Date of experience: August 25, 2025
Australia
1 review
0 helpful votes
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Easy and user-friendly process clear info quick confirmation email

Date of experience: August 25, 2025
Switzerland
1 review
0 helpful votes
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Fast and good offer
September 2, 2025

Fast and good offer. All clear and website with good pictures

Date of experience: August 27, 2025
Florida
1 review
0 helpful votes
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Customer service call was very professional and knowledgeable.

Date of experience: August 26, 2025

Easy to use
September 1, 2025
Previous review

Easy to use. Great deals.

Date of experience: August 21, 2025
California
1 review
0 helpful votes
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Very easy to navigate the website
August 31, 2025

Very easy to navigate the website. I was happy to see that there was a lower price option compared to Expedia and Priceline, which had rooms that were close to $100 more per night.

Date of experience: August 21, 2025
New York
1 review
0 helpful votes
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Easy booking, cheap price, first time use, hopefully everything okay. Thanks.

Date of experience: August 21, 2025
Mexico
1 review
0 helpful votes
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Everything's fine, thank you
August 30, 2025

Everything's fine, thank you. However, I'll still contact the hotel directly to confirm that prestigia.com has already made the requested reservation.

Date of experience: August 21, 2025
Mexico
1 review
0 helpful votes
Follow Arturo D.
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It is a good service, and reliable, I am satisfied with that.

Date of experience: August 19, 2025
Ireland
1 review
0 helpful votes
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So far so good great price and I've checked with the hotel all confirmed

Date of experience: August 20, 2025
Belgium
1 review
0 helpful votes
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Het is de eerste boeking bij prestigia en die verliep heel vlot

Date of experience: August 20, 2025
California
1 review
0 helpful votes
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Not sure what reservation this is for, but so fat this...
August 29, 2025
Updated review

Not sure what reservation this is for, but so fat this all seems so god!

Date of experience: August 18, 2025

Easy so far, even on my phone
July 28, 2025
Previous review

Easy so far, even on my phone

Date of experience: July 18, 2025
GB
1 review
0 helpful votes
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Good experience in purchasing this room in Las Vegas. 😄 Will come back to

Date of experience: August 19, 2025
Australia
1 review
0 helpful votes
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There are not enough characters to say what I want...
August 28, 2025
Updated review

There are not enough characters to say what I want to say...

Date of experience: August 18, 2025

Nerve wrecking
August 11, 2025
Previous review

Nerve wrecking

Date of experience: July 31, 2025