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Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
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Your website And booking details were deceiving. Your company gave the impression that there was NOT going to be a resort fee at all, either from the hotel or from your company. So when I arrived and was charged an extra $255.00, I was shocked. I am very unhappy with the hotel conditions and this entire experience. It would have been better to stay in a homeless shelter than in this hotel. I want my resort fees refunded!
It was fast, the best rate offer among other options. No issues so far
Was quick and easy to navigate. Very satisfied and would recommend.
I still haven't received any kind of email confirmation about my reservation, but I do see that my credit card was charged. When I called the property they had no record of my reservation yet. Still waiting.
Excellent, website was easy to use and told you where you were in the process.
Easy to navigate, will use again. No problems encountered while using the Site
Simple and quick procedure very clear interface very nice page
I found it confusing, l made a reservation & got no confirmation. Went back in, could not find it. So started again & paid for it, then l got an email
Booking process as expected. Easy and quick transaction. Will use your services again.
It was efficient, easy, and quick to make my booking with Prestige. The process was intuitive and presented no challenges.
Via booking.com, the site linked my selected hotel ( Hotel Zoso) to this site which was fast and easy to use.
Super easy booking and at great rates. Only improvement suggestion is to include all taxes and fees in the advertised rate as many other sites are doing.
Easy and user-friendly process clear info quick confirmation email
Fast and good offer. All clear and website with good pictures
Customer service call was very professional and knowledgeable.
Very easy to navigate the website. I was happy to see that there was a lower price option compared to Expedia and Priceline, which had rooms that were close to $100 more per night.
Easy booking, cheap price, first time use, hopefully everything okay. Thanks.
Everything's fine, thank you. However, I'll still contact the hotel directly to confirm that prestigia.com has already made the requested reservation.
It is a good service, and reliable, I am satisfied with that.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members