On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great experience overall. Confirmation arrived quickly and CS followed up.
My booking is not visible in my account at Prestigia, which is annoying...
It was easy and cheap to book at this website (via Trivago)
Poor, the hotel room was not ready for check in. I had to wait 2 hours in the lobby. Dissappointing service
There were no photos of the specific room I booked. The is essential to booking
Super easy and fast booking at the most affordable prices
Fairly easy to book. Very responsive confirmation. Price reasonable.
It was a Great site experience. It was very easy to find an amazing rate for a last minute trip
Overall an easy experience to book the hotel with the added advantage that it was slightly cheaper than the other sites
THE PROCESS WAS EASY TO DO HOPE I DON'T HAVE ANY ISSUES AT THE HOTEL IT'S SELF. WHICH WE HAVE EXPERIENCED BEFORE.
Estuvo muy. Bien muchísimas gracias esperamos sea una linda estadía
Good stuff. We'll see how it works out@! What happens in Vegas stays in Vegas! Let's Go Raiders!¡!
Very happy with the service, thank you. As it is non-refundable, hope we don't get sick?
We are thankful for these great prices! Will use again!
Easy to book the only thing is confirmation is not instantaneous.
Très bien très réactif le
Mail je l'ai reçu quelque minutes après le paiement.
Easy instructions to follow. Good prices. Followed through with confirmation email.
So far so good. I just hope some of the reviews are not true. There are good reviews as well. I'll just have to call property to verify way before I go on trip.
All fine, great service and overall experience. Thank you
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members