Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
First time with dog deal and cheep price looking forward to the experience
Experience was quick and easy, but did lack photos of the hotel room
Booking process simple and clearly laid out. Best price deal available when booked.
Quick and smooth transaction. Great pricing and easy to process
There is not a breakdown of the taxes and fees (which were substantial) just a total. I'm not even sure if it includes the resort fee or not!
Great... Hopefully the hotel is great when we get there.
Good, so far! Just a booking so nothing to complain about.
Easy navigation, great price range, good booking experience.
Prestigia folks will come in here and add positive anonymous reviews to try to balance with their scores. Run run run from this business of scammers! Just head to TripAdvisor, Reddit, twitter, Facebook or Instagram to see the horrible things they are doing to people. Bait and switch. Leaving people stander without nowhere to stay. Don't respond to emails or their phone.
Couple of folks in Morocco have found a loophole running an illegitimate business and scamming innocent people. Disgusting way to live and make money.
Tutto abbastanza semplice fin qui. Poi se la camera sará quella ancora non lo so, ma il sistema è facile
Efficient and user-friendly process for booking hotel reservations. Website simple to use and efficient confirmation communications. Nice website layout and presentation. Easy to navigate.
Awesome and very satisfied with the prices and information
First time using Prestigia, so far so good. Price was good, easy to use.
Pretty easy booking on a last minute need. Thank you
Very good prices, fast app! Excited to go to Vegas! Recommend.
So far so good.
Don't think I should have to add anything more, because otherwise it won't submit on this site.
It was easy. I was able to book a room. I look forward to arriving and making sure it worked.
The booking experience was not complicated which was completed rather smoothly.
Answer: I doubt it. I didn't get a refund when I cancelled way before the deadline for free cancellation. I have heard from no one, no one answers the phone. I was on hold for an hour and thirty minutes as " the next one in line" I gave up. Don't waste your time, energy or money on this reservation site.
Answer: Dear Nattacha, Of course, with a refundable rate you get refunded the full amount including the deposit. Best regards Prestigia.com Team

