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business logo of Prestigia

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From the business

Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.


prestigia.com
Founded in 2006
London, CT
How would you rate Prestigia?
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Prestigia Reviews Summary

The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.

This summary is generated by AI, based on text from customer reviews

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18,374 reviews

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California
1 review
0 helpful votes
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Good stuff
August 14, 2022

Good stuff. We'll see how it works out@! What happens in Vegas stays in Vegas! Let's Go Raiders!¡!

Date of experience: August 13, 2022
Australia
1 review
0 helpful votes
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Very happy with the service, thank you. As it is non-refundable, hope we don't get sick?

Date of experience: August 13, 2022
Georgia
1 review
0 helpful votes
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We are thankful for these great prices! Will use again!

Date of experience: August 12, 2022
Canada
1 review
0 helpful votes
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Easy to book the only thing is confirmation is not instantaneous.

Date of experience: August 12, 2022
France
1 review
0 helpful votes
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Très bien très réactif le
August 12, 2022

Très bien très réactif le
Mail je l'ai reçu quelque minutes après le paiement.

Date of experience: August 12, 2022
California
2 reviews
0 helpful votes
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Easy instructions to follow
August 12, 2022

Easy instructions to follow. Good prices. Followed through with confirmation email.

Date of experience: August 12, 2022
Indiana
1 review
0 helpful votes
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So far so good
August 12, 2022

So far so good. I just hope some of the reviews are not true. There are good reviews as well. I'll just have to call property to verify way before I go on trip.

Date of experience: August 12, 2022
Mexico
1 review
0 helpful votes
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All fine, great service and overall experience. Thank you

Date of experience: August 12, 2022
GB
1 review
0 helpful votes
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Very good service would use again in the future should I need to book something again

Date of experience: August 12, 2022
Belgium
1 review
0 helpful votes
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Site worked well, and the rate was cheap. Slightly irritating to be held to ransome to give a review before I get my confirmation

Date of experience: August 12, 2022
Utah
1 review
0 helpful votes
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So far so good
August 12, 2022

So far so good. We have not yet seen our hotel. I will let you know what we think after we return

Date of experience: August 12, 2022
Australia
1 review
0 helpful votes
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I was a bit confused at the end because an invoice wasn't sent to my email, only the details with no price etc. I had to go back to the booking page and follow the links to the invoice. Other than that, quite easy to use.

Date of experience: August 12, 2022
Nevada
1 review
0 helpful votes
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Great prices and very easy to use
August 12, 2022

Great prices and very easy to use. Thank you so much

Date of experience: August 11, 2022
Pennsylvania
1 review
0 helpful votes
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Great booking!
August 12, 2022

Great booking!
Fast and amazing information very hapoy to make a booking through this page

Date of experience: August 11, 2022
California
1 review
0 helpful votes
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Great service with great price
August 11, 2022

Great service with great price. It was easy to navigate

Date of experience: August 11, 2022
Colombia
1 review
0 helpful votes
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Easy to book and a good price
August 11, 2022

Easy to book and a good price. Nice page to book a hotel

Date of experience: August 11, 2022
New Jersey
1 review
0 helpful votes
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Good site with excellent deals
August 11, 2022

Good site with excellent deals. Booking was a breeze too

Date of experience: August 11, 2022
Norway
1 review
0 helpful votes
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Buen resultado de momento muy contento. Muy sencillo todo el proceso.

Date of experience: August 11, 2022
Australia
1 review
0 helpful votes
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I still haven't receive my booking reference and invoice
September 10, 2022
Updated review

I still haven't receive my booking reference and invoice

Date of experience: August 11, 2022

The price is cheaper than other websites
June 29, 2022
Previous review

The price is cheaper than other websites

Date of experience: May 30, 2022
Austria
1 review
0 helpful votes
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Good service, easy to book, just to find recipts etc is not easy and the costs on creditcard was higher then on the reservation.

Date of experience: August 10, 2022