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Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
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Good stuff. We'll see how it works out@! What happens in Vegas stays in Vegas! Let's Go Raiders!¡!
Very happy with the service, thank you. As it is non-refundable, hope we don't get sick?
We are thankful for these great prices! Will use again!
Easy to book the only thing is confirmation is not instantaneous.
Très bien très réactif le
Mail je l'ai reçu quelque minutes après le paiement.
Easy instructions to follow. Good prices. Followed through with confirmation email.
So far so good. I just hope some of the reviews are not true. There are good reviews as well. I'll just have to call property to verify way before I go on trip.
All fine, great service and overall experience. Thank you
Very good service would use again in the future should I need to book something again
Site worked well, and the rate was cheap. Slightly irritating to be held to ransome to give a review before I get my confirmation
So far so good. We have not yet seen our hotel. I will let you know what we think after we return
I was a bit confused at the end because an invoice wasn't sent to my email, only the details with no price etc. I had to go back to the booking page and follow the links to the invoice. Other than that, quite easy to use.
Great prices and very easy to use. Thank you so much
Great booking!
Fast and amazing information very hapoy to make a booking through this page
Great service with great price. It was easy to navigate
Easy to book and a good price. Nice page to book a hotel
Good site with excellent deals. Booking was a breeze too
Buen resultado de momento muy contento. Muy sencillo todo el proceso.
I still haven't receive my booking reference and invoice
The price is cheaper than other websites
Good service, easy to book, just to find recipts etc is not easy and the costs on creditcard was higher then on the reservation.
Answer: I doubt it. I didn't get a refund when I cancelled way before the deadline for free cancellation. I have heard from no one, no one answers the phone. I was on hold for an hour and thirty minutes as " the next one in line" I gave up. Don't waste your time, energy or money on this reservation site.
Answer: Dear Nattacha, Of course, with a refundable rate you get refunded the full amount including the deposit. Best regards Prestigia.com Team

