This is the worst hotel I have ever dealt with in my life! First off I have stayed here many times before obviously under other owners or corporations. My recent stay on July 5th-until the 6th was most ridicoulous. First I paid through a 3rd party website which I now know may have been the reason I had to set in the lobby for an hour and a half before being checked in although I had a prepaid non refundable reservation. Ok so I set patiently and finally the woman comes and sys o they left you sitting here I replied yes an hour and a half and she replied o i was doing towels so you could have clean towels in your room. So I too that with a grain of salt...to get into my room I st at the desk and completed some task for my job before deciding to take a shower and get into bed only to find that on my top comforter was some literal left over nasty non washed human seman stains on the blanket which I do have pictures of. Then, so I call the girl at the desk tell her the problem she tells me I will have to hold on because she is engaged in paperwork that she is 2 hours late on.and I replied that I had to wait for over an hour to get into my room which also caused me problems on my job that I had not been able to meet my 5 oclock quota because I was in the lobby. I decided to take the sheets off the bed only to find 2 pillows with black eye makeup that had recently been transfered onto the pillows, and the top sheet had an obvious fresh bloodstain on it in wheich I have pictures of all of this. The girl came and banged loudly on the door and I told her I wouold make the bed and that the stained linen wasby the door she looked at me really hateful agressively put the bag of linen in my arms pushing me backwards and rolling her eyes. Well I weighed the possibilities that the hotel was short handed and had no customer service skills and that things would be ok I thought I could do some work and get out of ther in the morning after breakfast. O needless to say the linen she brought me had a ditinguished smell to it as if she may have gotten it from the owners room, it smelled of a significant food or smell that I have smelled in Indian ran hotel establishments before. The blankets smelled as if they had been used as well and some of the sheets smelled like ciggarette smoke. I didnt complain again ii actually just slept on my house robe and used a tshirt for a pillow cover. So they advertise that they have complimentary continental breakfast cool, i get there at 7:30 hoping to eat only to find one danish and some coffee.thecereal cotainers were emoty there was no milk no yougurt no fresh fruit o but the juice machines yes they had rotten spoiled hot apple and orange juice and a few tea bags,,.this review is to let the world know this hotel needs to be independent becaus wyndam hotels are usually ran with much better care. So I called the manager, owner who posted their number at the front desk because noone was there to work OMG was he a rude non sympathetic excuse for a hotel owner. HE INFORMED ME THAT I HAD GOTTEN THAT ROOM BECAUSE I WENT THROUGH A 3RD PARTY WEBSITE AND HE WOULD ONLY BE MAKING 44 DOLLARS AON THAT ROOM AND DID i EXPECT TO GET THE BEST ROOM WHEN HE DIDNT WEVEN GET HIS FULL ROOM RENT! LIKE I TOLD HIM I HAD NO IDEA HOW TAT WAS RAN BUT I DID EXPECT TO RECIEVE CUSTOMER SERVICE TO FUFILL FOR THE NASTY HOTEL AND MAY AN OFFER OF COMPENSATION. OR EVEN AN APOLOGY FOR THE RUDE DISRESPECTFUL LADYY WHO CHECKED US IN OR THE EVEN MORE RUDE OWNER OR WHATEVER WHO TOLD ME THAT SINCE I USED 3RD PARTY SERVICES TO BOOK THAT i DIDNT DESERVE ANYTHING BETTER THAT WHAT i GOT. IF i HAD KNWN THAT WAS THE REGULATIONS i WOULD HAVE JUST PAID 75.00 TO THE HOTEL AND THEN MAYBE i WOULD HAVE GOTTEN MY 25.00 DEPOSIT FOR A NONSMOKING ROOM BACK...WEWLL I GUESS THATS WHY SHE BROUGHT SMOKE STAINED OLD CIF\GGERETTE SMELLING SHEETS INT THE ROOM SO THEY COULD KEEP MY DEPOSIT EVEN AFTER WE WERE TOLD THAT OUR DEPOSIT WOULD BE RETURNED TO THE CARD WHEN WE CALLED THAT GUY WHOSE NUMBEWR IS POSTED ON THE FRONT DESK GLASS WE CALLED AND ASK FOR A ROOM INSPECTION SO WE COULD GET OUR DEPOSIT BACK JUST TO BE TOLD THAT SINCE WE PAID WITH A CARD IT WOULD BE PUT BACK ON THE CARD AND THAT WE WRE GOOD TO GO...WELL WHAT A NIGHT MARE IF I WOULD HAVE JUST PAID THE HOTEL i WOULDNT BE LOOKING AT THEM LIKE A BUNCH OF NASTY, MEAN, DIRTY, UNETHICAL, RUDE, THIEVES...I MEAN OVERLL i PAID 67.00 NON REFUNDABLE THROUGH A 3RD PARTY IF I WOULDVE PAID THE 72 HE CHARGES WHEN YOU WALK IN THEN I COULVE CHECKKED RIGHT IN AND CONSIDERING THAT THEY WERE TOO BUSY TO CHECK ME IN I WOULDVE WENT TO COMFORT INN SUITES WHICH WAS ONLY MAYBE 100 YARDS AWAY NEXT DOOR AND PROBABLY ONLY 10 MORE IF THAT...IF I WOULDNT HAVE USED 3RD PARTY MAYBE i COULD HAVE GOTTE A CLEAN ROOM BUT BECAUSE I USED 3RD PARTY THE MAN TOLD ME THAT HE WAS NOT GONNA GIVE ME A GOOD SERVICE THAT I SHOULD HAVE PAID HIM DIRECTLY.WELL I DISAGREE I SAY IF YOU DONT LIKE 3RD PARTY RULES AND REGULATIONS STANDARDS AND FEES THAN YOU DEFINITLEY NEED TO BE INDEPENDENT AND STOP RUINING THE WYNDAM NAME BECAUSE THESE PICTURES i HAVE AND DEPENDING ON THE ANSWERS i GET BACK FROM WYNDAM ON THIS SITUATION ME, NOR MY CORPORATION OF 500 PLUS TRAVELING EMPLOYEES...AND HOPFULLY ANYONE ELSE WHO VALUES CUSTOMER SERVICE AND WORD OF MOUTH OVER CHANCING A SITUATION...ALL OF US AND ALL OF AOUR FAMILIES AND ALL OF OUR FAMILIES FAMILIES AND ALL OF OUR FRIENDS AND THEIR FRIENDS FRIENDS AND ALL OF FACEBOOK AND TWITTER WHO SEE THE POST IM GETTING READY TO MAKE WILL HELP THIS WYNDAM CORPORATION BE FORCED TO CLOSE NO SANITATION NO CUSTOMER SERVICE NO VALES NO STANDARDS ROTTEN JUICE DNO FOOD HEAT FROM MY JOBB DUE TO MISSING A DEADLINE A NON
REFUNDABLE PAYMENT THAT I REFUSED TO LOSE BECAUSE THEY WOULDNT COME TO THE DESK FOR OVER AN HOUR MY DEPOSIT THAT WAS STOLEN AND I DONT EVEN SMOKE SO I KNOW THEY HAD NO REASON TO KEEP IT EXCAPT SHE BROUGH SMOKEY SMEKLING LINEN TO REPLACE BLOODY SEMATIC MAKEUP AND HUMAN FECES STAINED SHEETS COMFORTER AND PILLLOW CASES DAMN YALL ARE NASTY NOW I GOTTA GET UP WITH THE BBB ABOUT THIS AND MAYBE THE HEALTH DEPARTMENT TOO THANKS

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On Monday, January 9,2023, 11:24 AM, Marsha Williams <*******@yahoo.com> wrote:

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Confirmation email copy of receipt for our stay at Microtel on Country Club in Stackbridge, GA
On Monday, January 9,2023, 10:41 AM, Support <*******@lodging.support> wrote:

##- Please type your reply above this line -##
This ticket was created on your behalf.

Marsha Willia
Jan 9,2023, 10:41 AM EST

I wish I could rate a negative rating of minus-10. I wish I had read the reviews before booking our reservation. I guess my first hint was as we entered the hotel and guest was arguing with the staff and stormed out. Ok, shrugged it off as an isolated situation. Hint number two: We arrived earlier around 1:00 ish than check in at 3:00 and asked the staff (Lady of Indian descent) never gave her name. And she in a condescending tone she replied I will have to charge you both $25 to check in early. Ok, we came back at three. As we checked in she asked for a credit card or cash for incidentals. The incidental fee of $50.00. She said you can pay it in cash as well. We gave her the $60.00 cash and asked for our change of $10.00. She replied "you will get your money when you check out". I said, Ma'am you says the fee was $50.00. She replied "You will get your money back when you check out"!
Ok then I replied "ok?".
She proceeded with the check in procedures and as she prepared to give us our keys and close out the check in with any questions I asked her. Yes, I didn't receive the cash receipt for the incidental fee. She replied in an agitated tone, and a glaring stare, Ok, "You will get you money back when you check out. " Ma'am, I just need a receipt for the cash I just gave you. What if someone else is here when I check out. She again stared angrily and wrote out a receipt.
We started to leave then but we had a timeline to meet so we checked in and went to our room.
The King size room was so small (full size) with out a closet.
After we returned from our family event we settled in for the night only to be awakened around 2:00 am with the guest in Room 218 apparently watching a sports event with the TV on a extremely high volume. I called the front desk and the staffer said he contact the quests and that he is aware of the situation. After about thirty minutes of this loud TV, I waited for the staff to fix the problem and the loud TV continued for another thirty minutes. So I called the front desk again and the staffer stated, Ma'am, I talked to him and he hasn't turned it down yet. He said. I will just have to call the police now. I thanked him and said, "thank you because we aren't getting any sleep. We waited another thirty minutes with the TV still loud and the staffer said, "If you have the problem, why don't YOU call the police."! I replied, "Sir, I'm a guest here, why would I call the police for a complaint at your hotel? He says, "You need to call the police, it's not my problem and hung up on me. It's now about 3:00 am and I couldn't believe this was happening. I called back to the front desk and I asked him, "Sir, did you just hang up on me? He replied, "Yes, you need to call the police on the person in too
218. Don't call me"! We not only lost a night of sleep prior to traveling home in a few hours, we go to get breakfast as advertised and there is nothing there at all.
As we went to check out, I came to front desk around 10:00 and turned in my keys and asked for my receipt and incidentals refund. The lady snapped and says, "Where is your husband?" I replied, He's coming downstairs. " She replied again in a condescending tone while mumbling under her breath, "You are not checked out until you turn in keys and I see you both." WOW, as my husband comes off the elevator and approaches the lobby so we can get the heck out of this hotel. She then says,"You have to wait here for about 10 minutes so I can go and inspect your room!" What…? Yes, I have to inspect your room for incidentals". This experience can end soon enough. After about 10 minutes she comes to front desk, walks past us without saying a word, pulls out her receipt book and tells, not asks politely in any way for my husband to "Come here husband and sign my book!" As if I'm not standing there and proceeded to hand him the money. I put my hand out and she grudgingly counted it out and attempted to give it to him. My husband motioned for her to give it to me, and she huffed, mumbled some garbling under her breath and put the money in my hand.
As we proceeded to leave I asked her is there a number to call corporate headquarters and she glared at me again. I asked, "Ma'am, there was an incident last night" and before I could even finish my sentence she blurted out, "Yes, I know all about it! I know, I know! What do you want me to do about it?
After we both have served over 30 years in the military supporting this great nation and to be treated so poorly by this establishment is appalling. There conduct of disrespect, condescending manner of customer service, rude, unprofessional behavior and inappropriate comments from the staff is unacceptable. This hotel is clearly ran by a family and the corporation of Microtel/Wyndham should seriously look into the practices, policies and procedures for this branch of Microtel brand.
I am requesting a full refund for this horrible service and I welcome an immediate refund and apology at your earliest convenience. We paid about $300 for such poor service. My email is *******@yahoo.com.
Again, as retired soldiers who both served our nation proudly for over thirty years and are now able to travel and see family members and take part in events we couldn't do before we retired we travel often now and this experience has forever scarred me from EVER staying in a MICROTEL ever again.
My only regret I didn't read the reviews as I normally do because family recommended the hotel based on the location to the event. People who are looking for a nice, clean, respectful atmosphere please DO NOT waste your time and money at this location of Microtel. I've slept in tents, in the field overseas in cold, muddy and rainy conditions and got better sleep than this hotel. The building looks new but the staff clearly have some issues. God bless America where we should all have the same freedom and respect from all persons.

Stayed at the Phoenix Metro North Super 8 in AZ. DO NOT STAY HERE! This place should be Condemned!

If I could give it 0 out of 5 stars I would.
From the minute we pulled up at 8:30pm from 5 hours away, it was a NIGHTMARE. The blonde girl at the counter refused to let us check in, even though our first night was paid for. Had to find a store to get more money into my bank account (even though it was already paid). Finally got checked in 2 hours later after going round & round with her. Had to make a new reservation on expedia for no reason, just to be able to check in for the rest of the week. Should have left then, but it was late, and we had our son and also our dog, so that would have been difficult.
It just got worse from there. Floor was damp in the room, ripped/dirty sheets on the pullout bed, & there was a beetle in the pullout bed. Our king sized bed was anything but a bed. Might as well have been a cardboard box on a frame. Our sheets on our bed were also dirty, and took hours to get new ones. Our reservation was for a week. Everytime we needed something like sheets, towels, etc, the staff acted like it was the biggest inconvenience to them.
*Had to get numerous key cards bc every time we left, they would demagnetize. Not really sure what that was all about.
*Most of the week the ice machine wouldn't make ice.
*There was one accessible wall outlet in the room, & 1 place to plug in a chord on the clock. Thank goodness we had brought a power strip.
*The air conditioning worked well, it was cool in the room.
*One of the utility workers was extremely rude, & swore at my friend who was also a guest staying at the hotel. However, there was one utility worker that was extremely kind and helpful. I wish I would have caught his name. He was one of 2 people on the staff who we encountered who was actually kind and helpful. The other was the bartender. She was exceptional. Always a smile on her face, witty and fun, very experienced and also extremely knowledgeable about the area.
*The new arcade they built was cool, but some machines stole money without being able to play the game. I didn't address the hotel about it- it wasn't even worth my time after the hassle everything else was.
All week the staff added new charges to my card, and then half the time would reverse them. I worried our entire vacation about money, bc I never knew how much we had bc I never knew what they would charge next.
They charged me $75 FOUR times for pet fees and another $25 one. $325 for 5 notes. On Friday, (we were staying till Saturday), I finally got up the nerve to attempt to talk to the hotel manager about ONLY the Charges. Not even any of the other issues. Boy was that a bad idea.
All the entire front desk staff did was run me in circles to the point I had no idea what was going on, & lie about the charges. I started to get upset & cry, bc I was so over it all after what they did the whole week, & let her know that I was going to step outside for a minute. While I was outside, BY MYSELF, with no one around, I called Wyndham to find out about the extra charges, bc Clearly I wasn't able to talk to the hotel about it & get anywhere. While I was having the phone call, one of the managers came outside, overheard what I was saying on the phone, interrupted my phone call and started swearing at me & accusing me of writing some review that I never wrote. She said- "No one has overcharged you anything". Then she said something about our room not being ready at check in (which was a lie, we attempted to check in at 9pm Sunday evening- the actual issue was that they wanted more money even though it was already paid for that night), and then she said- "And I already saw the F***ING review you left about the hotel, I get it immediately". I was baffled. I NEVER EVEN WROTE A REVIEW! This is literally the first review that I have written about the hotel ever. After this, my husband and I attempted to civilly talk to the general manager, KAT GRAY. Apparently another bad idea. KAT GRAY is the most unprofessional, disrespectful, intimidating person I have ever met in my ENTIRE life... (come on wyndham, you can do better, even during Covid).
On Friday afternoon (we had one more night) we approached the situation with Kat, as it had to have been some type of misunderstanding. Kat continued to make excuses for the pet fee (charged $325 for pet fees to my card for 5 nights when their policy is $25 a night up to $100), yelled at us in front of other customers, belittled us, and swore at us. Told us that we were liars about what the other manager had said to me outside. Conveniently their surveillance system doesn't record audio. Then Kat demanded that we pack up and leave. She turned EVERYTHING around on us, and never took ACCOUNTABILITY for anything on her or her staff's end. Everything was our fault.
We hurried and packed our stuff and left. We went home a day early. KAT GRAY and her staff made our entire vacation a headache. Alpena is absolutely the most beautiful place, and we had an amazing time each day at the beach, at Presque Isle, and everywhere else in Alpena when we weren't at the hotel. However, it was quite stressful, because of the extra fraudulent charges, I never knew how much money we had to spend, or what they would charge next.
We had made the reservation for Friday night through expedia, and when I called expedia to cancel the room for Friday night (since Kat demanded we leave), expedia had to call the hotel to verify. Kat Gray REFUSED to give a refund for Friday night even though she made us leave and we did not stay Friday night. Sorry Wyndham, but Kat Gray is giving your hotel line a terrible name. I realize that Ramada Alpena is a franchise, but Kat Gray and the majority of her staff are making Wyndham look bad by using Wyndham's name. "Ramada Alpena by Wyndham". I will NEVER stay at Ramada Alpena again, Kat Gray and her front desk staff are a different type of people that no one should ever have to encounter, and I feel terrible for anyone who has to.