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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,700 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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I want to speak to a representative but there is nobody at this company to speak to.
My experience with Trip.com has been absolutely unacceptable.
My fully paid booking was canceled without any notice and without my consent. I never authorized any cancellation or modification of my ticket.
They took my money immediately, but after canceling the booking themselves, they claimed the ticket was "non-refundable" and refused to return my funds. This is completely unreasonable. If the ticket was truly non-refundable, why was it canceled without my approval?
The customer support was dismissive and provided nothing but copy-paste responses, avoiding direct answers and taking no real responsibility. Instead of resolving the issue, they simply hide behind policies while keeping the customer's money.
This behavior feels extremely deceptive and raises serious concerns about how this company operates. I cannot recommend this platform to anyone. Be very careful before trusting them with your payment.
Dear Makhmud A,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I'm amazing experience with trip. Com on how easy to booked a trip
Hi Garry S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Hi Omar O,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Trip.con app is fantastic, keeping my entire travel itinerary laid out in one place, from planes to trains to hotel stays.
Hi Harvey B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I received a flight delayed update by phone automated call. It was clear. I'm happy.
Hi Howard H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Shafa was a pleasure to deal with. I have been using trip.com for many years and have dealt with many off there employees. Upto now shafa has really stood out with how courteous, helpful and proffesional she has been. She went above and beyond to make sure I was happy with the solution. Shafa is a real credit to trip.com, they are lucky to have her. If i could choose, going forward I would only like to deal with her for any issues that I may face again.
Hi Suhail J,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
I did not encounter any issue when booking my flight through Trip.com, so everything was great.
Hi Alan H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Please notify me on WhatsApp about my coming fight thanks
Hi Muhammad M,
Thank you for taking the time to share your feedback. Please note that we provide updates via email or app notifications; kindly pay attention to these notifications. If you need assistance, please reach out to us. We appreciate your continued support and look forward to serving you on your next journey. Thank you for choosing us.
Dear Tammy V,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Hi Tamar L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The more I research the more pricy it becomes for the selected date. Price is not stable, when I was about to pay the price went up.
Dear Jianfang L,
Thank you for your feedback. Flight prices are dynamic and may fluctuate due to factors such as seat availability, demand, and airline pricing policies. We recommend booking as soon as you find a suitable fare to secure the best price. Your comments are valuable to us, and we will continue working to improve the booking experience.
User friendly online booking system.
Trip.com booking fees already included in the quoted airfare and not on top at check-out.
Hi Jeremy O,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I got voice message, I hard to understand what she said, speaker talking too fast, make me confused, I must more press to repeat & repeat to listening.
Could you please talking with a bit slowly for the next. Thank you
Hi Khatarina T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
This was my first time booking plane tickets from your site, and I deeply regret it. I booked my tickets March 3,2026, for approximately $2564 for two people. I was about to reserve the tickets, but you increased the price to $3098, and you made seat selection extra. I was forced to pay the higher price, and today when I checked your site, the same flight is $2755. This is pure fraud. I am very disappointed. I cannot recommend you to anyone. Regards Ulvi.
Dear Ulvi S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
We were struggling to find a flight due to the Middle East conflict. At the last minute, we found one on Trip.com. We were worried because we've never used the site before. Then my wife got sick and we could not take the flight AND it was so easy to go in and see our options for changing the flight and we were able to switch it to the next day right online. I can't tell you how easy it was and what a great job Trip.com did in communicating with us! We will definitely be loyal fans from here on out! P.S. Our original airlines phone and chat still don't work!
Hi John C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Everything is fine, just the reference number of the airline, which is very important, is not bold or underlined. I have to search it when check in!
Hi Thai N,
Thank you for sharing your feedback with us. We appreciate the effort and time you took to write a review for us.
Please rest assured that we are fully committed to consistently providing our customers with captivating yet affordable offers found in the market. We encourage you to continue using our app/website, as there may be a deal that perfectly caters to your preferences.
Additionally, regarding your feedback on the display of the reference number, we appreciate your valuable input and will forward it to the relevant team for further review. We will strive to make improvements in this area to enhance the customer experience in the future.
Again, thank you for your valuable feedback, and we hope you have a wonderful day.
I have used trip.com, basically exclusively for all of my travel needs. I started travelling around 3 years ago. My wife my use different booking agent sites. I booked rental car early 2025 with trip.com, it did state must have credit card with name, however as I have always used my debit card for rental car, I assumed (wrongly) that debit card would be okay, maybe trip.com ought to change this rule so I am able to book rental cars with trip.com? I have only ever used a different booking site for hotel 1 time & the hotel was extremely bad. Unfortunately, it was not good experience, hotel ought to be scrutinized. Flights to date have been flawless, you get what you pay for. I will continue to use + most likely recommend trip.com to others. I am sure it may be possible to get a better deal on occasions if i did shop around. However, trip.com is easy & from my experience, most options are well priced
Hi Avis-la-fin H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Been a loyal Trip. Com customer for years easy to book on there app so easy to cancel bookings or change hotels etc and the money always gets refunded and returned to my bank account within 24 hours. Best prices on the web in my opinion and excellent rewards. I am now a platinum member heading to diamond. I don't bother searching for cheaper deals as in my experiences over the years Trip. Com is number 1.
Hi John S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I booked multi-city flights last August and was a little apprehensive about how it would all be. Can quite honestly say, it couldn't have been improved. From booking to clarity of itineraries and information, it was a stress-free experience. I have just booked return flights to New Zealand with Trip.com so I would highly recommend over other providers.
Hi Lesley J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Griffin G,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.