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Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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I was able to book a flight on January 26,2027. Yes, 2027. While we were still in December 2026. Their calendar is forward a full year. Other sites are not.
Prices were the best. Better than the actual airline site. Amazing!
Purchased tickets for international multi city trip. They were a little more expensive than other airlines but the website and confirmation emails were quick and easy to use.
Hi Randy H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I've had an excellent experience using this travel platform. It's reliable, easy to navigate, and consistently offers reasonable prices for both flights and hotels. Booking is straightforward, and what really sets it apart is how hassle‑free the cancellation process is—no hidden steps or surprises.
Customer service has also been top‑notch. Whenever I had a question, the team was responsive, helpful, and genuinely committed to making things right.
Overall, a great platform that makes travel planning smooth and stress‑free. Highly recommend! 🌍
Hi Michelle J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Fast and easy! Hassle free booking with Trip. Com as we are rushing to get a flight changed from London to Dubai due to airspace closures.
Hi Annie A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Reffered by skyscanner, got through all the booking just to get a message that those tickets are not available anymore, although searching again found them available!
Dear Daniela M,
We apologize for the inconvenience. Flight availability changes in real-time due to ongoing bookings and cancellations. Even if tickets appear available during your search, they may be sold out or reserved by other customers by the time you complete your booking.
I would like to sincerely thank Trip.com for their kind and compassionate support.
Even though our booking was non-refundable, they helped us cancel it after we provided a medical certificate due to our child's illness.
A special thank you to Vera, Duty Manager, who showed real care, understanding and helped us during a very stressful time for our family.
We truly appreciate the human approach and support.
Thank you very much, Trip.com!
Hi Artur K,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
Booking ref: **************
Peter the duty manager could not have been more helpful when the hotel I'd booked cancelled. He diligently and kindly resolved a stressful situation. I'm very grateful to him - he's an asset to Trip.com
Hi Sharif N,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Not good at all. The website showed me that the ticket is fully refundable. When I received the email there is a fee. I want to cancel the ticket as the website was misleading
Dear Ahmad M,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience in the flight cancellation. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at [email protected].
2. Please include a specific indicator on your email subject line: {smartcustomer}. Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Mia
Trip.com
I booked ticket this early morning
Did not shown luggage not included
On final payment again do not noticed anything
Also batik flights usually have standard 20 kg included
As soon I paid ticket received noticed no luggage
Immediately went on chat help
And also called the
Waited so long no one answered
Sent email no reply
Called again 49 mins waited
No one response and got cut off again
Dear John W,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience in the flight cancellation. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at [email protected].
2. Please include a specific indicator on your email subject line: {smartcustomer}. Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Mia
Trip.com
Everything process was fast and guided plus the discount for students are great
Hi Ariana F,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Frustrating. On the phone waiting for a live customer service for over half an hour. Flight was cancelled immediate after purchasing tickets for multiple counties.
Dear Michael B,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience in the flight cancellation. We would love to check your concern.
Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at [email protected].
2. Please include a specific indicator on your email subject line: {smartcustomer}. Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Grace
Trip.com
Trip has been the best priced and easist app to navigate. All the ticket/ trip information including codes and numbers are right there, so no guesswork or confusion.
Hi Ezra H,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Airlines changed my flight without asking me but luckily trip.com can help me out to get a new flight without changing any fees. Recommended
Hi Vr G,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I booked a multi -city flight and it went very smoothly. The price was reasonable and cheaper than other companies. The process itself was very simple. All my previous experiences including flights and hotel reservations with Trip. Com were great.
Hi Zeinab E,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Whether it be flights, hotels, eSIMs, apartments or experiences I've yet to discover a platform as great as Trip.com. From offering the best prices to providing great customer support no one betters Trip.com. I'm from New Zealand where we don't always have access to the best deals from our local suppliers and Trip.com steps in and does. Thank you 🙏
Hi Lindsay S,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Very straight forward to book a flight at great price. Got a seat assigned on carrier's website the next day. Would use it again definitely.
Hi Z L,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I was searching for the BEST DEAL from Brisbane and Bangalore and got the best price from Trip.com. Thank you so much for your best deal to various customers! Amazing:-)
Hi Josen L,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Llevo reservando con trip.com mucho tiempo y siempre consigo buenos precios, nacionales e internacionales
Hi Kevin R,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
My family and I were unable to make our booked trip and the customer service team helped resolve the issue with the hotel and we should get our money back, it was a pleasure working with you.
Hi Sergei S,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I like the trips provides clearly amount break down and easy booking with promo. Looking forward if I can transfer my trip from
Friend account
Hi Titi T,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deborah L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.