On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,672 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
We monitor reviews for authenticity
I made a mistake on the flight departure date and only realised it once payment has been done. I then went through manage my booking but it does not allow me to change the date. The system should be flexible enough to be changed since the option is there
I was trying to contact the staff to request the issue resolved but it didn't succeed. I booked the return flight from New Zealand to Sydney, the system generated to put old recorded of my member group that is not matching with the list of members who travelled from Sydney to New Zealand.
Dear Atorn N,
Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this concern.
I want to warn all travelers: Trip.com's "Customer Service Guarantee" is nothing more than a marketing stunt and an empty shell with no real commitment behind it. My experience with invalid tickets at SeaWorld Abu Dhabi (Jan 13) proves that the company prefers scripted replies and the "mimicry of customer care" instead of the real refunds stated in their blank "Non-Guarantee."
Even though support agent (Eura He) directly instructed me to buy new tickets at the gate and promised a refund, I have been trying to get my money back for 45 days. Official representatives (Evelyn and Angelina) publicly promised on other platforms to investigate, but it was just scripts and a show for the public. In reality — total silence and illegal withholding of my funds.
The result is clear: their "Customer Service Guarantee" is a public blank, and the reps' promises are also a blank. Blank + Blank = Two Blanks.
If you don't want to pay twice for the same service and then spend weeks begging for your own money — avoid Trip.com at all costs.
"Dear" Trip.com: I demand an immediate refund and adequate compensation for 1.5 months of illegal withholding of my funds.
Dear Kirill D,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I want to warn all travelers: Trip.com's "Customer Service Guarantee" is nothing more than a marketing stunt and an empty shell with no real commitment behind it. In my case, the company officially acknowledged their error and the debt as far back as January 21, yet they continue to withhold my funds.
Instead of a legitimate refund to my original payment method, as stated in their "Service Guarantee," Trip.com is trying to force "Trip Coins" on me, depriving the customer of their freedom of choice and turning them into a hostage of their platform. This is a direct violation of their consumer protection obligations. Their public promises to resolve issues are merely a mimicry of customer care and nothing more. If you don't want to pay twice for the same service and be left without your money — avoid Trip.com.
Being diamond tier comes with some many benefits and discounts. If I'm traveling I only use my trip account
Hi Cym B,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Good awesome good good good good good good good
Hi Yousuf S,
Thank you so much for your positive feedback. I am happy to know your compliment about our service. Our day is delighted by your encouraging words. Please keep using our app to find more deals that meet your needs well. I am hoping to see you on your next journey with us soon.
Good thing is Trip's prices are pretty good deals. However, There's quite hard to connect human customers representatives. Also, when i bring the issue, most of time that cannot solve. Trip's deals are not flexible. Most of deals are unchangeable.
Dear Yen n,
Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this concern.
It's so easy and convenient to buy tickets. I booked a 5-leg multi-city journey and saved hundreds of dollars. I love the convenience and savings Trip.com provides!
Hi Happy Traveler N,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Everything you need when on a trip, fastest time flights along with lowest rates, pick up and drop off transportation, more selection of hotels, and tourist activities available.
Hi Joe H,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Booking was quick and easy. A little bit anxious for a day as the tickets were not issued straight away so no way to confirm. Good pricing. Happy with purchase so far.
Hi E G,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I use manly trip.com for my Asia travels. The best app for that. Everything in one app with the best prices. Highly recommend.
Hi Slavic L,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I absolutely love how easy this site is to use. It's extremely manageable and saves my passport and personal information so I don't have to keep re-entering everything every time I book.
The deals are great, the layout is clean and straight to the point, and I really appreciate that it converts everything to American pricing so there's no confusion.
Booking is simple, cancellations are easy, and the instructions and rules are clear and upfront. No guessing. No hidden mess. Just smooth and efficient.
Hi Monique G,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Great smooth experience. The 1st time my flight got canceled last minute at Colombo to Gan Maldives, thanks to trip.com, I downloaded it at that airport I was trapped in & in like less than 2 hours I was boarding the plane. Now from the comfort of my bed I chose to book my vacation to Egypt by the app, 15 minutes after payment I received my ticket. Great, smooth & fast app that offer competitive prices & also offers the more you use it.
I would just like to suggest that they simplify the user interface. Thank you trip.com
Hi Walaa A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I can review only after getting the ticket and trying the experience then if I like it I will adopt this as my booking website for future bookings
Please solve the problems,
Booking, 12_13/03/2026, from Wenzhou to Sydney, transfer in Guangzhou,
Received notice, the flight will change,
Please fix the upgrade details, a) don't charge more, already paid, b) don't let me waiting too long during transferring in Guangzhou, c) I'm 70 years old, it's bad for me if travelling over 24 hours
Hi Luan Ling Z,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I discovered trip.com booking trains in China for business travel. I am usually anmbivalent about travel sites, but the services added to the products by way of guidance and tips is the best I have ever seen by some way. They have made my China travel so much easier (I don't speak the language). We have since been booking flights and hotels in addition to the trains, prices are competitive or better, they have an excellent service.
Hi Phil M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Was able to book everything for our trip to China from flights, hotel, trains, domestic flights. This is especially handy as not everything is accessible in China and by combining all visits, there are really great discounts. My only complaint is that they have too many random sales and I feel like I could have saved even more ;)
Hi L W,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I looked everywhere to find me a great deal to fly from Chicago to Athens Greece. It was so easy on here and found the best deal.
Hi Wvppbonnlderiyr M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I always use this app to book my flight and hotel and it always recommend the cheapest and the best hotel to stay with the most efficient flight route.
Hi Tech T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I enjoy the thorough and up-to-date info provided in the app, so that I can use the info as reference before I decide to make the purchase.
Hi Meiling L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
항공편이 변경되도 알려주지 않는 여행사도 많은데 Trip.Com은 사소한 변경도 자세히 정보를 보내니 안심이 되네요.
Booking through the app was super smooth from start to finish. Prices were competitive, confirmation was instant, and all the details were clearly organized in one place. I especially liked how easy it was to manage my reservation and access tickets offline. Customer support responded quickly when I had a small question. Definitely a convenient platform for travel planning.
Hi Ruhanee Y,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Maria Luisa N,
Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be aware that a ticket may be issued successfully at any time during the ticketing process. Once issued, the original refund and change policies of the ticket will apply. These policies are determined by the airline and are beyond our control.
According to our records, your ticket has already been fully refunded. We apologize again for any inconvenience caused.
Thank you for your understanding.