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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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When booking flights, it is easy to select the price and the time depending on your preference. Also, their cancellation process and assistance is done seamless and hassle free.
I have to cancel my trip and book for another date. Cancellation was fairly easy and fast.
Concealing how rigid your tripflex trap is: if I knew that I couldn't change my return ticket, after I have used my first segment, I would not buy it, in the first place. Malicious business practices. So, you basically buy a rigid class from the CZ airlines, put your useless add-on, and sell it as something flexible (when it's not, in reality). I have to Google and spend a considerable amount of time to find this out... whereas it should be stated upfront when you offer this feature.
Dear Sema A,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Very disappointed with the complaint and refund process. After paying, system cancel my booking, but the process was unnecessarily complicated. Following up on the refund was extremely difficult, and customer service couldn't give any clear answers. Overall, it was a frustrating experience and very disappointing service.
Dear Thitaree K,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
飛機和旅館選擇很多，能快速訂房和訂機票，價錢合理。取消和更改訂房也很容易。唯一不便是有時選好了班機但一直到要結帳時才知道不能完成，需要重新選擇但不知道是哪一個班機有問題。
您好，很榮幸您對我們的服務感到滿意，我們確保會對我們的服務進行持續的改進。感謝您付出寶貴的時間給我們留下積極的評價。期待與您攜手下一個旅程。
Whenever I ca I use Trip.com because they simply do a good job. Anytime I have had issues they are always there to help and assist.
Hi Terry W,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I've been using Trip for over 6 months and they have plenty of options, great prices, fantastic customer service and easy to use rewards.
Hi Cecilia Y,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
In Asia region, trip.com hotel and flight pricing are very competitive. So far the online booking is easy to use for booking.
Hi William W,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I've never used an OTA before and was very hesitant and skeptical about purchasing using trip.com. The prices are sometimes lower than airline advertise on their website. I made a purchase and was so surprise right away i had the airline confirmation and I got to save a few hundreds. Not sure about customer service as I have not needed to contact them yet. I hope if I do need support that they are readily available and provide quality customer service. If everything goes well with no booking issues for sure I will be using their site in the near future.
Hi Toomey t,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Immediately upon payment prior to ticket issuance, the help desk indicated that i could make change without any charges and the site also indicated ticket will be issued a few days time but when i tried cancel to rebook, the system immediately change the status to ticket issued! Hence, that will incur charges for the cancelation or change. So bad!
Dear Khim Chuan A,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I completed my flight booking, but the itinerary should be sent automatically after the booking is confirmed rather than requiring customers to request it. Overall, the booking process was fine, but this would make the experience more convenient. I requested to the airline for confirmations and Trip.com have now sent me the itineraries.
Hi Young Y,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I accidentally clicked on the wrong ticket home as we needed an evening flight I was devastated thinking I'd lost all my money and could get home. But you have refunded it all thankyou trip.com so much. I've rebooked my flight now.
Hi Caron C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
After the war with Iran started my flight over BKK - AUH - ZRH was not possible anymore. No help from the airline at all!
I was searching for flights on other airlines own websites and the all showed no availability or seats. Trip.com as the only one! I have never booked over a platform and was a bit nervous if and when my booking would show up on the airlines (TG and LH) systems.
Turns out after just a few minutes I was able to use the booking number provided and saw my flights.
From then on updating personal info and check-in was seamless.
Hi Albert S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best prices and plenty of options! Very easy to navigate and book from flights to hotels to tourist attractions! Perfect all-in-one service!
Hi Ira I,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Trip.com has a very user-friendly interface. I often struggle with booking stuff, but their app is really straight forward. If you travel a lot you also accrue good benefits, like airport lounges (with free alcohol and food). I use it whenever I travel.
Hi J J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Would like to let you know i have reported your baiting methods to the australian government. I have a screen capture of you altering prices a number of time from the advertised pricing. In Australia this is called baiting, a marketing ploy that is illegal.
Dear customer,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I would like to express my sincere appreciation for the outstanding support I received from Violet at Trip.com.
I recently encountered an issue with a hotel booking that was completely my own mistake, and the reservation was unfortunately non-refundable. When I contacted customer support, Violet handled my case with exceptional patience, professionalism, and understanding. Instead of simply pointing out the policy limitations, she genuinely tried her best to help me minimize the loss and carefully explored every possible option.
Throughout the whole process, Violet was extremely responsive, thoughtful, and responsible. She explained the situation clearly, communicated with the hotel on my behalf, and kept me updated step by step. Her attitude made a stressful situation much easier to handle, and I truly felt that she cared about helping the customer rather than just closing the case.
Customer service like this makes a real difference. Violet's kindness, dedication, and professionalism reflect very positively on Trip.com. I am very grateful for the effort she made to assist me and for the patience she showed throughout the entire process.
Please pass on my sincere thanks to her. She absolutely deserves recognition for the excellent service she provided.
Hi Murphy F,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Needed to find alternative flights for Doha, but search in app kept showing Qatar flights which were all grounded. Other searches on Trip were VERY expensive compared to other sites such as MyTrip.com
Dear Edward E,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. Please be aware that flight ticket prices are subject to change due to various factors such as market demand, seat availability, and other variables. As a result, we are unable to guarantee a fixed price for tickets, as these factors can fluctuate beyond our control.
We hope you can find deals that match your travel needs.
Booking all the accommodation and one of the flights was made so easy through trip.com
Hi Anna R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I have interacted to about 3 different people in chat and everyone was helpful. They did the best they can and was able to come up with a resolution for me. It may not be what I exactly wanted but fair enough to keep my business with Trip.
Hi Princess D,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
When booking a connect flight it gives you pm flight with 11 hour overnight wait in the airport for connection flight instead of recommending the flight in am. Then when you try to change the flight - their 30 sec AI assistant is only good to say the flight provider doesn't allow the change. Very poor experience when you spent thousands on the trip.
Dear Ilya S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jay B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.