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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,726 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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I would like to express my deepest gratitude to the Trip.com customer service team, and especially to Taha, who assisted me today.
I had a very stressful situation related to a booking issue, and Taha handled it with exceptional professionalism, patience, and genuine kindness. From the very beginning, he was attentive, understanding, and truly committed to helping me resolve the problem.
His support turned what could have been a very frustrating experience into a much more manageable one. I felt listened to, respected, and sincerely helped throughout the entire process.
Customer service like this is rare and truly valuable. Taha did an outstanding job, and I am incredibly grateful for his help and dedication.
Thank you again for the excellent assistance.
The app's ticket cost fluctuate chaotically. The tickets we do purchase get cancelled and sold off to other buyers forcing us to purchase new tickets at more expensive rates with inconvenient dates with outrageous layovers. Trip.com is a scam
Dear James B,
We’re sorry about your experience. Airfare on Trip.com is supplied by airlines and updates in real time, so prices can change as seat availability and demand shift—we don’t manually mark up prices. Trip.com does not cancel issued tickets or “sell them to other buyers. ” If a confirmed ticket is canceled, that decision is made by the airline (e.g., schedule change/operational reasons). We follow the airline’s policy to arrange change or a refund.
We just came back from a 41/2 month trip. We found that flights and hotels, booked by Trip.com were the best prices overall thru our entire stay. Good communication if we had questions or needed help. We will keep using Trip.com as long as it has competitive prices.
Hi Kim K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
All the services I've received so far, including customer support, cancellation, refund, and change support, have been excellent, with successful communication on all matters. Maximum possible assistance.
Hi Furkan S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Unlike the Booking.com website, my experience with Trip.com was far more straight forward with minimal fuss. I did find it amusing that merely clicking refresh on the browser made it predictable to change the prices, though, I guess that's typical business. Great website layout with easy / predictable operation.
Hi Aaron P,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The support staff at trip.com—Rei C, Alex H, Karina, and others—helped us obtain a document confirming that our children will be staying with us in hotels in Japan—Osaka, Kyoto, and Tokyo. We need this to obtain visas for the children. Thank you very much, and we hope our vacation will be a success.
Hi Liliia K,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Even though things were a bit up and down initially, the support team took the time to understand my situation and worked hard to reach a solution that created a win-win outcome for everyone. Thank you to Rei C, Johnny Z, Raja, and Dinesh M for your support and assistance. 😊
Hi Thivakaran S,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Due to the current unrest in the middle east, we had to cancel our trip and I must say the Customer Care Team have been amazing. They have been so helpful from start to finish. Will definitely continue to book through Trip.com
Hi Michael A,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Previous experience with Chat was 5*. I tried to repeat the exact same process and chat said that it could not help. I needed to choose my seat on business class flight.
Dear Philip S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Great prices easy process.although did have some issues booking our infants flights. Would be great if when there is an issue there was someone from trip.com to speak with and not just a robot.
Hi Amanda A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. Regarding your concern about the infant flights, please allow us to investigate further with your concern. Rest assured that we will contact you directly. Thank you so much for your kind understanding.
I had to cancel trip to Indonesia due to Iran situation & Quatar not in operation.
TRIP. Com only refunded a portion of my money. TRIP. Com kept $500! I will never use them again. From now on I will book flights directly with Airline. Lesson learned.
Dear Carol G,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I would like to sincerely appreciate the support provided by Trip.com during a very stressful time while managing my travel changes.
Due to the current geopolitical situation and flight uncertainties, I had to reschedule my trip plans. The Trip.com team was extremely helpful in assisting with modifying my booking dates to 24th – 29th March, which greatly reduced the stress during an already difficult situation.
A special thanks to Alex from the customer support team. Alex was patient, understanding, and went the extra mile to ensure the changes were handled smoothly. His professionalism and willingness to help made a big difference.
Excellent customer service like this truly builds trust with travelers. Thank you Trip.com and Alex for your support and prompt assistance. I really appreciate it.
Hi Swaroop G,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Hi Mwajuma N,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The website was easy to navigate. Flight information provided for each sector with pricing made it cost effective to choose flights based on my travel preference. After ticket purchase Trip.com kept me posted on changes to flight departure time etc. giving the option to either accept or make changes to flight reservations. Would recommend Trip.com.
Hi Sunny F,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Once decided, the process was surprisingly fast. Trip saved my personal data - no need for tedious inputing. It stored my verified card. Once the cv number is keyed, it only took seconds.
Payment has been a bear w other apps I used before, often resulting in denied payment after a tedious process to decide on the flight.
TQ & appreciate trip's efficiency.
PS: trip was significantly cheaper than the airlines own app which I happen to have.
Hi Ray K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I am waiting to receive e tickets and jumbo jet says they no booking in my name and no reply from you except chat automatic
Dear Neil Robert P,
Thank you for alerting us to this concern. Online check-in opens 30 hours before departure and closes 2 hours before departure. Please visit the airline’s official website during this window to complete check-in. Thank you for your cooperation.
I am extremely disappointed with Trip.com's service. I made a booking for my sister but realized a date error immediately. Despite purchasing a new correct ticket right away and contacting support within minutes, I was told a 50% refund "might" be possible, but the system prevented any actual correction.
The staff was not proactive in helping me resolve this obvious error. To make matters worse, there was confusion regarding whether the ticket was issued, which led to even higher fees later on. It feels like the platform is designed to profit from mistakes rather than support loyal customers. Very poor communication and zero flexibility. I will think twice before booking here again.
Dear Nan M,
We're sorry for the frustration you’ve experienced. For flight tickets, whether a booking can be changed or refunded—and the amount refunded—is determined by the airline’s fare rules. We’re required to follow those rules once a booking is created and/or ticketed. We appreciate your understanding in this matter.
1. Customer service staff is friendly
2. Facility is not logical
I realized that I had two different Trip accounts, I requested that the two account to be merged, but I was told it is impossible.
Dear Lingli L,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Planning a big trip travelling around the UK it has been great to have everything in the one place, I love the app as I just open and look at "My Trips" and it is all together. So much help finding transport and accommodation options. Love it
Hi Jo-ann L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Initially used Trip.com to book for cheap flights on several of our overseas holidays. Now used the app to book for our entire travel, flight, hotel, road and rail travel and even buying eSIM and tickets to all attractions. Trip.com have it all. They come with simple explanations and directions. I have used many travel app and nothing beat Trip.com. Simply the best and hope they continue to innovate.
Hi Chung L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bella N,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.