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Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,723 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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I booked a rental car for my trip through the Trip.com website. On two separate occasions, the system showed that a car was available, and I proceeded with the booking and payment. However, about a day later I was informed that the reservation had failed.
This caused significant inconvenience to my travel arrangements, as I had already planned my itinerary based on the confirmed booking. If a vehicle is not actually available, the system should indicate this immediately rather than confirming the booking and charging the customer first, only to cancel it later.
In my view, waiting for availability confirmation after charging the customer is not an ideal process and creates unnecessary uncertainty for travelers. Accurate real-time availability would greatly improve the customer experience.
Trip.com does a lot right, but the check in process is very different than major airlines, which is a bit confusing at times.
Hi Sean B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I was very happy with the service from Trip.com for my flight. Information regarding my flight was great, this included pre flight emails for the 3 flights on my itinerary.
Hi Rangi M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The booking experience was fine. However, I removed the email address you sent this survey too, yet, you email me at this address. The only reason you have this address is because it auto-filled when I was considering booking, and did not process the transaction. You stole it. No permission given and I do not want you to email me at this address, ever. You obviously sell information. Awesome, really wants to make me use your services again :(
Dear Ka C,
Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. To unsubscribe the push email, please kindly follow the steps below:
1. Visit our website https://www.trip.com/; sign in to your account.
2. Select Account”-“Subscriptions”-“Emails”
3. Untick all the boxes so that you will no longer receive the update emails from our system.
Thank you for your understanding and cooperation.
Best regards,
Grace
Trip.com
Whilst not always the cheapest option Trip.com has always been a simple straight forward platform when booking flights and storing and recovering personal passenger details.
Confirmation and communications are direct and prompt.
Hi Russell R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had a great experience with Trip.com customer service. Jasmine was very professional, patient, and supportive while handling my case (Booking No. **************). She explained everything clearly and followed up until the issue was resolved.
I truly appreciate the effort and the fair compensation provided. It shows that Trip.com really cares about its customers.
Thank you Jasmine for the excellent service. I'm very satisfied with the support and would definitely use Trip.com again.
Hi Mahmoud F,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Notified that Frontier changed my flight and probably would not have enough time to make my flight to Greece. Now they say that I will have to pay a fee to Frontier for changing my flight that allows enough time to make my second flight.
Dear Christin C,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
The best customer service. It is so easy to call and immediately have somebody talk with you to resolve your problem. Travel deals abound on the site. Sometimes I could buy airlines tickets with cancellation benefits for a small extra fee. I could also book day trips for tourist attractions in China. This is very convenient and I highly recommend it.
Hi Wei X,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Halo Adam A,
Terima kasih telah memberi tahu kami tentang masalah ini. Kami mohon maaf atas ketidaknyamanan yang terjadi. Mohon yakin bahwa kami akan memeriksa lebih lanjut dan menghubungi Anda secara langsung. Masukan Anda sangat kami hargai dan benar-benar kami perhatikan. Kami menghargai kesabaran dan pengertian Anda dalam masalah ini.
I love this site, the excellent choice and prices, the trip coins are great value because you can apply them as money off, and keep earning, you don't just reach a level and that's it
The refund system is simple and fast
The bonus free lounge access passes are great
The only thing I don'tike is it doesn't seem to accept debit card as a hold pay later for hotels, so you do need pay ahead, however as mentioned the refunds are simple and fast,
Hi Elle E,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Had to cancel a flight in order to rebook to an earlier flight.
Cancellation took around 15 minutes which enabled me to buy new ticket before
Price increased.
Hi Brian B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Excellent booking experience with Trip.com. The website is easy to use, prices are competitive, and confirmation was received immediately. Everything was smooth and reliable. I will definitely use Trip.com again for my future travels.
Hi Kimthoa D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
We booked a 6pm flight. Got to the airline we had been changed to the 3pm however no communication received from trip.com. Trip.com app still had us in for the wrong flight. Impossible to talk to a real person for help. We were out of pocket for a hotel. When trying to give feedback trip.com app just kept telling us there had been no change to our flight.
Dear Kim H,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
So far I've only downloaded th Trip.com app. It would be more appropriate to respond to your questions after I've started using it.
Dear Ted E,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
We travel multiple times a year and I would never use any other platform for flights. We have had cancellations, rebookings, change of flights - but trip.com has clear communication, lots of options and very informative. They have offered support many times. We are very happy (family of 4) and would absolutely recommend usi mg trip.com.
Hi Muce M,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
While finding flights is good, eveything else is frustrating. I can't find my frequent flyer information, it doesn't appear on my flight reservation. The wrong ID was used, and I can reach no one but a bot who goes round and round in circles. I couldn't get a hole of anyone in customer service just the same message over and over again then disconnect.
Dear Ladon G,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
The customer support phone need a big update, we have tried calling 3 time, on hold waiting to speak with a person for over an hour just to be hung up on
Dear Matt M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I booked with you in Egyptair from dammam and as per Egyptair cancelled their flight from dammam for the current pumps and war but you say Egyptair not allowing that, however Egypt air announced that before 15 March u have the the right to reschedule your ticket or even cancel it without any fee
Dear Eslam E,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Dear Taha,
I would like to express my appreciation for the excellent support I received regarding my booking no. ************** at Ibis Styles Makkah. The resolution was swift and effective, and I am very satisfied with the way my concerns were handled.
Your professionalism, dedication, and efficiency made the process smooth and stress-free. I commend you for your outstanding service and the care you put into ensuring everything was resolved promptly.
Thank you once again for your commendable assistance.
Best regards,
Hayatuddeen Salisu Kabara
Hi Hayatuddeen K,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
Easy process with great options of times and cost of air fairs. Used at Xmas and done a package deals bundle. Looked at a few different sites, Trip.com came in with better prices with same options.
Hi Lynda B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ken H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.