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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,090 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention book flights, best prices and duty manager. Trip.com ranks 6th among Hotels sites.
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I always use same card to book with trip com but never being charged an extra fee. But last time, for my 73.9 euro flight ticket, they charge me 1.52 euro for Kosten internationale transacties (international transaction fee). I was booking with a European card with euro in their Dutch website. My bank also show me they didn't charge me any transaction fee.
I chat with customer service, at first they said my bank charge that, I told them no, then they said this fee showed when I paid. I wasn't sure about this cause there never been an transaction fee and should not have one, I did not pay attention to that. The customer chat ended. But after the chat ended, I found that they removed that fee in my booking detail without refund me. I still paid for that fee.
Π‘ΠΎΡΡΡΠ΄Π½ΠΈΠΊ Taha ΠΎΠΊΠ°Π·Π°Π» Π΄ΠΎΠ»ΠΆΠ½ΡΡ ΠΏΠΎΠΌΠΎΡΡ ΠΈ ΠΏΠΎΠ½ΠΈΠΌΠ°Π½ΠΈΠ΅, Π·Π°ΠΌΠ΅ΡΠ°ΡΠ΅Π»ΡΠ½ΡΠΉ ΡΠΎΡΡΡΠ΄Π½ΠΈΠΊ, ΠΏΡΠΈΡΡΠ½ΠΎ Ρ Π½ΠΈΠΌ ΠΎΠ±ΡΠ°ΡΡΡΡ, ΠΎΠ½ Π²Π΅ΠΆΠ»ΠΈΠ²ΡΠΉ, Π³ΠΎΡΠΎΠ² ΠΏΠΎΠΌΠΎΡΡ!
Downloaded the app after booking a flight and got a 3% off my first flight booking offer. Why wasn't this advertised on the website? When I asked customer support if I could have credit added to my account for a hotel room, obviously, they just said no. I guess it's too much work for them.
Dear Ryan G.,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Great for people who require a quick on the go search on Plane tickets for last minute travel plans. Used AI Co-Pilot then was recommended to Trip.com. How times have changed with technology.
Hi, I have really bad experience about emaar al khalil hotel. Trip.com maximum duty manager and other supporters know about this. Anyway but Taha and Taylor help me a lot. Thanks a lot both of you. For you guys I will recommend trip.com to my friends and family. And for you guys people will trust trip.com. I hope trip.com will never let you leave from there business.
About hotel they are careless. This hotel should be remove from trip.com.
Lastly trip.com is great for there hard workers. People have to trust you...
I bought 5 tickets and accidentally one of the children's birthdays was wrong. Being older, sometimes navigating technology can be challenging but Trip.com made the process so straightforward, clear and easy to request the change in just a couple minutes. Thanks for such excellent customer service!
The flight was good, however the flight from Bangkok to Hong Kong was delay by 30min. Then the flight from Hong Kong to Toronto was delayed by 3 hours, therefore, my arrival in Toronto arrived after midnight instead of 9pm. This created issues for me to be picked up.
The plane was very nice, and the meals were very good. The Cathay staff were attentive and polite. I would definitely fly with them again.
Hi LEN K,
Thank you for selecting us for your travel needs. We appreciate your time and effort in writing a review for us. Our goal is to provide a seamless booking experience for all our customers. Should you have any specific inquiries or require assistance, please do not hesitate to contact us or email us at [email protected]. We are always available to offer further support. We wish you a pleasant and enjoyable journey!
Best regards,
Skylar
Trip.com
We needed a flight and a hotel.
Travelling from Sri Lanka, we were unsure about the approach, availability and frequency of flights and availability of hotels so that we could make a favourable decision.regarding which flight to take and which hotel to settle for.
But going through with the process it was easy to gather the information we needed and make our choices fairly easily.
Thanks.
It was such an easy way to find flights and book them. Very user friendly platform. One of the easiest with a huge range of options. Highly recommend.
Thank you for service.
By the way it would be great to add in your app the ability to add baggage upon additional payment.
Considering that i can purchase this extra baggage in airline apps, but when you buy it through your aggregator, you can't buy it later. I checked.
Therefore, I think it would be reasonable to add this feature.
Mostly good. Description for Sunday hotel is completely wrong. Room desc does not match hotel's. The description in Trip.com is old and out dated. Sunday hotel used to be Empire hotel which used to have restaurant with bfast, grand lobby, proper reception etc. Now it has gone downhill with none of the above and no shuttle or 24 hr service as shown in Trip.com description. I had stayed for weeks in Empire hotel in 2024/2025 and in Sunday hotel in 2025/2026. It is day and night comparison. Only reason my wife and l stayed in Sunday hotel was because it is next to mall and close to my sister's home and we had good experience in Empire hotel previously. Please update your desc accordingly. Tk u.
Hi Eng Sing A.,
Thank you for your time in leaving this objective review. I appreciate that you shared with us the experience you had with your reservation. We'll make sure your comment will reach the relevant department for improvement. Please know that we strive every day to provide the best customer experience. I hope you will continue to bring your business with us. Please look out for more deals that we can offer through our app and website. Again, thank you, and have a great day!
Best regards,
Frederic
Trip.com
I booked a trip to China. The price is better than other websites. It gave you many detailed filters to help you easily choose what you want.
Well I must say Trip.com has not really disappointed me for their service. I would strongly recommend to anyone. I wish Trip.com can find much competitive airfares for customers. I hope Trip. Com keeps their good service up.
Discounts provide good value. Service has been great with online very easy to use. Add ons with discounts on rides from airports once you book accommodation is appreciated as well as late cancellations.
Flights we booked were cheaper through Trip.com than they were anywhere else, process was easy, overall experience was great.
We have book 5 tickets to China return from Oregon USA. We got confirmation of two ticket however other three tickets showing ticket confirmed but physically no airline confirmation
Hello Jayesh P,
Thank you for your feedback. We regret to learn about the inconvenience that occurred during your booking experience. Kindly know that ticket issuance time depends on the booking selection, which may vary with the different reservations. Per checking, we noticed that the ticket has been issued already, and the confirmation letter has been sent to the reserved email address as well. Again, we appreciate your feedback and will continue to improve our service to serve you better. Thank you so much for your understanding and cooperation.
Best regards,
Grace
Trip.com
It's a very quick and easy way to make book flights. You're service is very good I recommend to my friends and family who have to need a ticket they can use this site thanks
I faced an issue with my hotel booking which I made from Trip.com and when I complained about it on the platforms customer care, it was promptly resolved. The customer care team is highly professional and is eagerly engaged in maintaining the high standards of their platform.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Dear T T,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.