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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,637 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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More than 30 hours, it is still not receive the Airline Confirmation number or E ticket number
Great support from customer service team. I got some personal reason to request moving to new dates. Team support to negotiate with property to fulfill my needs. The help via online support team can help manage my trip.
Hello Poo P,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated. I am happy to know that we can address and resolve all your concerns. It's not surprising that our agent took such excellent care of your problem and make you feel so valued. We are looking forward to your next journey with us for another fantastic experience. Have a beautiful day!
Best regards,
Una
Trip.com
Patient, listens to the issues i've encountered and provided a solution for me
Hello Zakaria S,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated. I am happy to know that we can address and resolve all your concerns. It's not surprising that our agent took such excellent care of your problem and make you feel so valued. We are looking forward to your next journey with us for another fantastic experience. Have a beautiful day!
Best regards,
Una
Trip.com
When I book my flight and I use TRIP:
- Easy to handle
- Best price compare to other providers like Expedia or SWOODOO
- Important information I receive before my flight on my mobile
Hi Thomas M,
Thank you so much for your feedback! We appreciate your time and effort in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app, and you might find a deal that suits your needs. Again, thank you, and have a great day!
Best regards,
Una
Trip.com
I got an amazing deal for direct flights from Los Angeles to Shanghai and from Bangkok to Los Angeles. The price and time on the plane to get to my destination was the cheapest and fastest available online. Furthermore Trip.com was offering a 65% discount as well. Extremely pleased.
Hi John N,
We are so glad to hear that you are satisfied with our service. Here at Trip. Com we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future. Have a great day!
Best regards,
Olivia
Trip.com
Appreciated 24 hr online support, really awesome..
Hi Zaheer A.
Thank you for your detailed feedback! I am ecstatic to hear that you are satisfied with our service. Please know that we always aim to provide the best customer experience possible. Also, remember that we are always here to help you in any way possible. Thank you for taking the time to write this review. Again, thank you, and have a great day!
Best regards,
Jackie
Trip.com
Finally I talked with an attentive agent that was customer orientated and eager to help.
Hi Eyal K.
Thank you for your detailed feedback! I am ecstatic to hear that you are satisfied with our service. Please know that we always aim to provide the best customer experience possible. Also, remember that we are always here to help you in any way possible. Thank you for taking the time to write this review. Again, thank you, and have a great day!
Best regards,
Jackie
Trip.com
Excellent work! Thank you very much for your kind help. You are truly an outstanding customer service agent, working with great care, patience, and responsibility. I sincerely appreciate your dedication and professionalism, and I feel very grateful for your support. With my highest respect and warm regards,
Customer
Hi Ming T.
Thank you for your detailed feedback! I am ecstatic to hear that you are satisfied with our service. Please know that we always aim to provide the best customer experience possible. Also, remember that we are always here to help you in any way possible. Thank you for taking the time to write this review. Again, thank you, and have a great day!
Best regards,
Promino
Trip.com
No guessing! I paid whatever it showed on the website. It made it easier for me to budget my trip in Taiwan.
Hi Evelyn L,
Thank you for your detailed feedback! I am ecstatic to hear that you are satisfied with our service. Please know that we always aim to provide the best customer experience possible. Also, remember that we are always here to help you in any way possible. Thank you for taking the time to write this review. Again, thank you, and have a great day!
Best regards,
Promino
Trip.com
I paid for my ticket and email said it would be issued within 20 min. Now they say 12 days to receive the ticket, unacceptable.
Hi Ben B,
Thank you for bringing this to our attention. It's a regret to learn about your concerns about the ticket issue. Definitely, this is not the service we expect you to receive from our side.
Please be guided that we are committed to supporting you. Our specialists will help investigate the situation and contact you as soon as they can. Again, we apologize if we caused any inconvenience to you. Thank you for your cooperation.
Best regards,
Promino
Trip.com
We were in a hotel from hell, and really appreciated the help getting out and getting a refund.
Hi Lucy N,
Thank you so much for your wonderful feedback on our service! Your review is valued as it serves as a motivation to provide excellent customer service available in the market. Rest assured that we will continue improving our service and providing more user-friendly features, not only good deals. Again, thank you, and have a lovely day!
Regards,
Jane
Trip.com
I had a very complicated and stressful case during my hotel stay, including a complaint and even a missing passport. Maxwell handled the situation with outstanding professionalism. He reacted quickly, stayed calm, and was solution-oriented throughout. He coordinated directly with the hotel, kept communication clear, and made me feel extremely valued and heard. I truly appreciate the way he managed everything during such a difficult moment. Excellent service!
Hi Eponine Anika H,
Thank you so much for your wonderful feedback on our service! Your review is valued as it serves as a motivation to provide excellent customer service available in the market. Rest assured that we will continue improving our service and providing more user-friendly features, not only good deals. Again, thank you, and have a lovely day!
Regards,
Jane
Trip.com
When I arrived at the hotel, my reservation was already in their system. No awkward waiting, no calls to confirm—it just worked as it should.
Dear Sophie S,
Thank you for sharing your positive feedback. We're glad to hear that you've had a smooth experience so far, and that everything has been acknowledged as expected. We strive to provide a seamless and reliable service for our customers. We appreciate your kind words and look forward to continuing to serve you well.
Best regards,
Jane
Trip.com
I wanted to recognize the really good support I receivef fron Howard, the duty manager on Sitejabber. Thank you so much for your effort and the resolution.
Hi Ramon F,
Thank you so much for your wonderful feedback on our service! Your review is valued as it serves as a motivation to provide excellent customer service available in the market. Rest assured that we will continue improving our service and providing more user-friendly features, not only good deals. Again, thank you, and have a lovely day!
Regards,
Jane
Trip.com
Hi Ll Z,
Thank you for taking the time to provide this lovely review. We truly appreciate hearing about your experience with our customer support.
Please be assured that we strive every day to deliver exceptional customer experiences. Your feedback serves as a source of motivation for us to continually improve and surpass our customers' expectations.
Thank you again for choosing us, and we sincerely hope you have a fantastic day.
Best regards,
Lyn
Trip.com
Ying solved the problem absolutely quickly and correctly. Thank you very much!
Hi Attila L，
Thank you so much for your wonderful feedback on our service! Your review is valued as it serves as a motivation to provide excellent customer service available in the market. Rest assured that we will continue improving our service and providing more user-friendly features, not only good deals. Again, thank you, and have a lovely day!
Best regards,
Lyn
Trip.com
Ho avuto due prenotazioni con trip la prima mi arrivato la conferma della prenotazione e in struttura ho scoperto che la prenotazione non esiste e dovuto a prenotare di nuovo pagando una cifra la seconda per motivi errore di sistema la data della mia entrata del 9 arrivato in email di conferma l 8 alle fine non si può modificare ne cancellare sconsiglio questo appe.
Ciao Angelo E,
Grazie per averci segnalato questa preoccupazione. Ci scusiamo sinceramente per eventuali inconvenienti causati. Potete stare certi che approfondiremo ulteriormente la questione e vi contatteremo direttamente. Il vostro feedback verra' preso immediatamente in considerazione. Apprezziamo la vostra pazienza e comprensione su quanto accaduto.
Cordiali saluti,
Alexandra
Trip.com
At first It was few times cutting online but I was keep trying and was satisfied.
Hi Brian Y,
Thank you for taking the time to provide this lovely review. We truly appreciate hearing about your experience with our customer support.
Please be assured that we strive every day to deliver exceptional customer experiences. Your feedback serves as a source of motivation for us to continually improve and surpass our customers' expectations.
Thank you again for choosing us, and we sincerely hope you have a fantastic day.
Best regards,
Lyn
Trip.com
I have been using Trip.com since even before they rebranded. And they have helped me in my international travels for over a decade, through the pandemic and continue to unlock features that add value to my travel experiences, such as extremely cheap and good data, lounges, discounts and trip coins.
Hi Kathryn C,
Thank you for taking the time to provide this lovely review. We truly appreciate hearing about your experience with our customer support.
Please be assured that we strive every day to deliver exceptional customer experiences. Your feedback serves as a source of motivation for us to continually improve and surpass our customers' expectations.
Thank you again for choosing us, and we sincerely hope you have a fantastic day.
Best regards,
Lyn
Trip.com
I had a really positive experience with Howard, Komathi S, JKavisha and Gautham. The staffs were attentive, patient, and went the extra mile to ensure my issue was resolved quickly. What stood out most was their clear communication and genuine willingness to help — I felt valued as a customer. Thank you very much. Appreciate it!
Hi Kai Ying L，
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Best regards,
Lyn
Trip.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jenny K,
Thank you for alerting us to this matter. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this concern.
Best regards,
Lucia
Trip.com