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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,690 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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Ms vera negotiable to hotel so many times, help me to resolve my problem so much, its so bless to meet her for my problem, my problem is solve
Pretty smooth until it came to flight confirmation. Inconsistent with managing my booking
Dear Terrence Y,
We appreciate your effort in bringing this matter to our attention. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We thank you for your patience and understanding in this regard.
Best regards,
Una
Trip.com
She was so kind and lovely so understandable the situation and help me so fast and keep on touch with me thank you so much such a great agent so happy by talking to her
Dear AHMED H,
Thank you for leaving us this five-star review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day!
Best regards,
Citron
Trip.com
I would like to say a big "Thank You" to Trip.com for assisting me with the cancellation due to Typhoon Ragasa.
A special shout out to Evans for his understanding to help me nego with the hotel on the cancellation due to natural disasters.
I was happy that we managed to reach an amicable cancellation with penalty.
I had a problem with a hotel and trip.com managed to solve it fast. The customer service is superior. I have been attended by Jeadon, super nice support.
Dear Jose Carlos N,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Regards,
Frederic
Trip.com
Best part is, it shows booking with/without bags. Seats and other minor things taken are of.
Dear Salim S,
Thank you for leaving us this five-star review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day!
Best regards,
Una
Trip.com
I have not received copies of my e tickets and it's passed the 47.59 hour time can you send to Me
Dear Wesley Steven C,
We acknowledge your concern and appreciate you bringing it to our notice. We apologize for any inconvenience caused and assure you that we will check it further and get in touch with you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Lyn
Trip.com
Alex was very proffesional and she was very knowledgeable throughout our interaction. She swiftly dealt with the problems at hand.
She is the gold standard example of support staff.
Dear John P,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Regards,
Jane
Trip.com
I was having some difficulty with my travel plans and the booking made with a particular hotel. The customer service team from Trip.com over a period of two weeks tried to resolve the issues with the hotel. They were prompt with their responses, Jasmine kept me updated with what was happening both by email and phone call, and I got the impression that she was really trying to help me with what she could. It wasn't easy but we managed to reach a compromise in resolving the matter. These are the kind of things that make a difference in choosing between booking platforms and the customer service intervention was crucial in my case. (Booking No: **************)
Dear Sha Lyn B,
Thank you for leaving such an excellent review. We are delighted to hear that you are satisfied with our customer service and the offers we have carefully selected for you. Our goal is to provide valuable offers to esteemed customers like you, and we strive every day to deliver the best possible customer experience. Your feedback inspires us to continue our efforts. We look forward to serving you again on your next trip with us. Thank you for choosing us. Have a wonderful day!
Regards,
Jane
Trip.com
Hi Jules C.,
Thank you for leaving us this five-star review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Jackie
Trip.com
************** This is my booking number. Taha was really helpful and kind.
Hi Mohsin R.,
Thank you for leaving us this five-star review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Jackie
Trip.com
My family and friends ask me where they can book their plane ticket, I said only Trip.Com has a good and fast services. You can search and purchased ticket that fits to your needs.
Hi Verlinda C,
Thank you for leaving us this five-star review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Grace
Trip.com
We asked to move our booking despite it is non-refundable and it can not modified. But with their team efforts, they managed to contact the resort and sorted it out. We can not thank enough of what help and support they gave, much appreciated. Thank you.
Dear Eve A.,
Thank you for leaving such an excellent review. We are delighted to hear that you are satisfied with our customer service and the offers we have carefully selected for you. Our goal is to provide valuable offers to esteemed customers like you, and we strive every day to deliver the best possible customer experience. Your feedback inspires us to continue our efforts. We look forward to serving you again on your next trip with us. Thank you for choosing us. Have a wonderful day!
Regards,
Mia
Trip.com
Trip.com is good but I can't say with full confidence if your prices are best among all other websites too. This is something you may considering looking at as well as your reward program shall be made my attractive.
Dear Sandeep S,
Thank you so much for your lovely words. I am delighted to know that we met your expectations. Rest assured that we will continue to improve our services and support every day. Your feedback is valued, and I will make sure to pass along your compliment to the right person who helped you. This feedback serves as a motivation to provide the best customer experience possible. Again, thank you, and have a wonderful day!
Best regards,
Mia
Trip.com
Eccezionale sito per prenotazioni mi anno assistito come nessun altro broker di viaggi seguendo il mio caso e mi anno emesso un rimborso da parte loro il tooop
I had an issue with a hotel booking and was very stressed about the potential loss. Thankfully, Evans and Rita from the Trip.com support team assisted me diligently throughout the process. They were so patient, professional, and genuinely cared about helping me resolve the matter fairly. What impressed me most was how attentive they were — always following up and making sure I felt supported. Because of their effort, the issue was successfully resolved, and I felt reassured that Trip.com truly values its customers. This experience has strengthened my trust in Trip.com, and I will continue to use and recommend the platform to my family and friends. Thank you again for going the extra mile.
Dear Shiyu Z,
Thank you so much for your lovely words. I am delighted to know that we met your expectations. Rest assured that we will continue to improve our services and support every day. Your feedback is valued, and I will make sure to pass along your compliment to the right person who helped you. This feedback serves as a motivation to provide the best customer experience possible. Again, thank you, and have a wonderful day!
Best regards,
Jess
Trip.com
Experience was not complicated. Site was easy to navigate and use. Booking made simple.
Hi Ernie E,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Olivia
Trip.com
I have NO phone and NO computer. I use the computer at the library so ALL downloads are terrible. Cookies IS spyware and requiring them IS criminal.
Dear Donald L,
Thanks a lot for your feedback. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are treating it with utmost seriousness. We appreciate your patience and understanding in this matter.
Best regards,
Olivia
Trip.com
Outstanding Service by Jaedon – Trip.com's True Asset I am beyond impressed with the service I received from Jaedon at Trip.com. In an industry where travel platforms are often rigid with rules and policies, Jaedon went far above and beyond to ensure my situation was handled with genuine care and empathy. Due to a sudden health issue, I was unable to travel for my booking at JW Marriott Marquis Dubai. Honestly, I expected a standard "sorry, nothing can be done" response—as this is what most travel sites would say. Instead, Jaedon listened, understood my circumstances, and worked tirelessly to arrange a FULL REFUND for me. This was not just customer service—it felt like human service. His professionalism, compassion, and commitment to helping me in a difficult moment left me overwhelmed with gratitude. Thanks to Jaedon, I now trust Trip.com in a way I've never trusted any other platform. Trip.com is lucky to have someone like him representing them, and because of his extraordinary effort, I will happily be shifting all my future travel bookings to Trip.com. Thank you, Jaedon—you turned a stressful situation into an experience I will never forget.
Dear Isha S,
Thank you for leaving this excellent review. We are happy to know that you are satisfied with our customer service. Please note that our goal is to provide all beneficial offers for our valued customers, like you. We strive every day to provide our customers with the best customer experience. Your feedback motivates us to put our best foot forward. We look forward to serving you again on your next trip with us. Thank you for choosing us. Have a nice day!
Regards,
Lyn
Trip.com
Really I'm very happy to deal with Trip.com
Super support and assistance, best prices
I'm really very blessed,,
Hello Fawaz H,
Thank you for leaving us this five-star review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day!
Best regards,
Citron
Trip.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Fendy F,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Regards,
David
Trip.com