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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,719 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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Our booking for 4 stars hotel in Ha Long was confirmed and paid. When we arrived to the hotel, the receptionist said that hotel was closed already for some reason. We contacted Trip.com to solve the problem. Ms Elly from Customer Service replied and she managed to resolve the problem by offering near by hotel immediately. It was an upgrade to 5 stars hotel and a little compensation (as credit reward) for inconvenience. We were very happy with customer service and responsibility taken by Trip.com. It is the most Reliable and Trustworthy OTA I ever had.
Excellent timeframe and very professional. Would highly recommend using this company and especially the great work the staff do … very satisfied customer despite the challenges we faced … truly amazing advisor
Hi Pritpal S,
Thank you for the time in leaving this review. I appreciate that you shared with us the experience you had with our support about your concern. Please know that we are striving every day to provide the best customer experience to our customers. I hope you will continue to bring your business to us—kindly look out for more deals that we can offer through our app and website. Again, thank you, and have a great day!
Best regards,
Jess
Trip.com
La app funciona ok y tiene buenas opciones
Hola Jonatan J,
Gracias por tomarte el tiempo de dejarnos este comentario positivo, y agradecemos mucho tus comentarios. Nos alegra saber que estás contento y esperamos con ansias tu próximo viaje con nosotros.
Saludos cordiales,
Lyn
Trip.com
I flew with Flair Airlines from Toronto to Halifax on Thursday, October 9. The flight departed on time at 7:50 AM and actually arrived 15 minutes early, landing at 10:45 AM. Booking through Trip.com was straightforward — I received timely follow-up emails and had no trouble checking in online ahead of time. I traveled light with just a personal item, so I didn't need to deal with baggage or extra fees. The entire experience was uneventful in the best way: no delays, no surprises, and everyone I encountered — staff and fellow passengers — was pleasant. I'd seen quite a few negative reviews online, but my own experience was completely hassle-free. Based on this trip, I'd absolutely recommend both Flair Airlines and Trip.com for efficient, budget-friendly travel.
Hi Diane M,
Thank you for taking the time to provide this lovely review. We truly appreciate hearing about your experience with our customer support.
Please be assured that we strive every day to deliver exceptional customer experiences. Your feedback serves as a source of motivation for us to continually improve and surpass our customers' expectations.
Thank you again for choosing us, and we sincerely hope you have a fantastic day.
Best regards,
Lyn
Trip.com
I had booked a flight through trip.com and realized within 3 minutes of booking, that I accidentally selected the wrong airport. I chatted with customer care and even put a cancellation request right away and she assured me that I will get some money back for the first leg of my journey. It's an international law that tickets can be cancelled within 24 hours of booking but they ignored my request and cancelled my request without even informing me. I get in touch with them 2 days later and get the same response. Never booking with them again.
Dear Ami B A,
Thank you for taking the time to contact us. We sincerely apologize for any inconvenience you may have encountered. Please be assured that we will investigate the matter and reach out to you directly. We value your feedback and appreciate your patience. Thank you again for bringing this to our attention.
Best regards,
Olivia
Trip.com
I was able to book my seat after I managed to navigate past the street if questions about extras l had no interest in for a flight if less than 80 minutes
Hi Noel L,
Thank you for your feedback and recognition of our services and support! We are glad to know that you are satisfied with our services and support. We put great importance on the quality of our services and the satisfaction of our customers. We're happy that you're happy, and we are looking forward to your next journey with us. Have a great day!
Best regards,
Una
Trip.com
It would have been all easy if we didn't have to book twice separately because my husband and son had the same name. We couldnt book in one payment. I have been booking flights many times but only time had a book separately. I little nerve wrecking because your not sure if you will be on time booking for the same flight because you dont know how many tickets are left by the time you book the other passengers. Other than that its all good.
Hello Anna Verlyn C,
Thank you for sharing your positive experience with us. We are committed to providing the best customer experience and your feedback inspires us to maintain our best practices while identifying areas for improvement. We appreciate your advice regarding optimizing the booking process for passengers with the same name and will explore ways to enhance it.
Thank you once again, and have a wonderful day. We look forward to serving you again soon.
Best regards,
Grace
Trip.com
Poor customer service response. I reached out to Trip.com after missing my flight because the airline counter closed early. They promised a 30-50 minute response time, but I waited more than 2 hours with no proper resolution. I expected better support in urgent situations. Sadly, I had to pay $200 extra for me and my wife just to reschedule the next flight.
Hello Kim K,
Thank you for bringing this to our attention, and I am sorry for any inconvenience you have encountered on your reservation. Please know that we are here to help you in any way possible. I know my apologies wouldn't enough, and please allow us to help you further with your concern. Rest assured that we will investigate the situation and contact you for an update as soon as possible. Thank you so much for your kind understanding.
Best regards,
Catherine
Trip.com
Thanks to Trip.com, I was able to save hundreds of dollars on flights for my entire family! Their website made booking easy and straightforward, and their customer support was helpful and responsive throughout the process. The prices were fair and competitive compared to other sites. I'll definitely be using Trip.com again very soon for our next trip. Highly recommended!
Hi Brenda V,
Thank you for taking the time to provide this lovely review. We truly appreciate hearing about your experience with our customer support.
Please be assured that we strive every day to deliver exceptional customer experiences. Your feedback serves as a source of motivation for us to continually improve and surpass our customers' expectations.
Thank you again for choosing us, and we sincerely hope you have a fantastic day.
Best regards,
Lyn
Trip.com
Trip.com's information and promises are false. Their booking details are misleading, and their email responses are just excuses that keep you waiting with no real solution for over a week. I had to escalate and file a complaint with my bank. Do NOT trust Trip.com for your flight bookings — they are unprofessional and untrustworthy.
Hi Raghad s,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at [email protected]
2. Please include a specific indicator on your email subject line: {SiteJabber}
Thank you for your cooperation and understanding.
Best regards,
Lyn
Trip.com
Trip.com daki görseller ile gittiğimde karşılaştığım manzara farkıydı otelde muhattap olacak bir insan bile bulamadım ve korkunç bir yerdi tripten aradım ulaşamadım whatsaptan aradım ve bi adam geldi daha sonrasında whatsaptan beni aramaya devam etti bana aptal dedi benimle dalga geçti, taciz eder gibi mesajlar attı ücret iademi istedim ve yapmadı ve kovdu beni trip.com Evans müşteri temsilcisi mağduriyetimi gidermek için bana destek oldu ve ücret iadem konusunda yardımcı oldu tüm hastalarıma tavsiye etmeye devam edeceğim trip.com ile çok güvende hissediyorum beni yalnız bırakmadığınız için çok teşekkür ederim iyi ki siz 🙏desteğiniz için çok teşekkürler
Mostly of my experience at Trip.com are good and feeling are very easy. However, I have few bad experience on Air-ticket Purchase and Universal studio Singapore ticket. Due to the mechanism of respond by trip.com and their partners.
Hi Sythieng t,
Thank you for your detailed feedback! I am ecstatic to hear that you are satisfied with our service. Please know that we always aim to provide the best customer experience possible. Also, remember that we are always here to help you in any way possible. Thank you for taking the time to write this review. Again, thank you, and have a great day!
Best regards,
Promino
Trip.com
Only I have small request from you; when I search flight I wanna filter country which I don't want for transit. I mean I need visa for USA that's why I want exclude USA transit flight with filters.
Kiwi.com have this feature, can you add also please?
Hi Gultekin T,
Thank you for providing your feedback. Please try using the " Nonstop" filter or select " Stopover Cities" on our website to customize your flight search.
We appreciate your input, as it helps us improve our services. Your continued support is highly valued, and we look forward to serving you on your future journeys. Thank you once again for choosing us.
Best regards,
Olivia
Trip.com
I recently contacted trip.com to cancel my hotel booking as we had a a sudden bereavement in our family and initially I felt I was not being listened to from trip.com or the hotel. I am very pleased to say that trip.com agents have escalated my case to the hotel and they have agreed to issue me a full refund The agents have emailed and phoned me to update and I must say they have been amazing, my sincerest thanks to you all
Dear Margaret M,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Regards,
Jane
Trip.com
I have not had a sim in China and found use of trip.com to book flights, hotel and get reviews including maps and details on local attractions very helpful. This is my first time in China and trip.com was recommended to me by local expats. Very useful. A good tip for Americans traveling here.
Hello Gus N,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated. I am glad to know that you have enjoyed a smooth booking experience. Your satisfaction is a great boost for us to keep improving our service. Our user-friendly application will also help provide a range of options you can select from to plan your desired travel or vacation. We look forward to embarking on a beautiful journey with you soon. Have a nice day!
Best regards,
Una
Trip.com
We had a bad Hotel where we don't wanted to stay. It was difficult because we hadn't booked any canceling. The support of Trip.com by Rita was after a long discussion very helpful and always polite. She give us a spot on solution for our Problem! Thanks for that!
Dear Moritz B,
Thank you for your positive feedback. We greatly appreciate your kind words and are delighted to hear that you are pleased with our service. At Trip.com, our primary goal is to ensure an outstanding customer service experience, and your feedback is highly valuable to us. We are excited about the opportunity to continue delivering excellent service to you in the future.
Regards,
Jane
Trip.com
Same as above.
Before I tried to book through other apps but all failed. Through this app booking was simple and fast.
I'll recommend to othtoo.
Hi Albert D,
Thank you for taking the time to provide this lovely review. We truly appreciate hearing about your experience with our customer support.
Please be assured that we strive every day to deliver exceptional customer experiences. Your feedback serves as a source of motivation for us to continually improve and surpass our customers' expectations.
Thank you again for choosing us, and we sincerely hope you have a fantastic day.
Best regards,
Lyn
Trip.com
Trip.com has now become one of my go to sites for booking my flights. I have never had a problem after booking many flights worldwide.
Hi Darren B,
Thank you for taking the time to provide this lovely review. We truly appreciate hearing about your experience with our customer support.
Please be assured that we strive every day to deliver exceptional customer experiences. Your feedback serves as a source of motivation for us to continually improve and surpass our customers' expectations.
Thank you again for choosing us, and we sincerely hope you have a fantastic day.
Best regards,
Lyn
Trip.com
This was my 1st experience with Trip.com., and i was a little bit worried due to getting the tickets not at the moment but after a while. I have applied over BOT system to chase the tickets, because the ones were with discount and the discount was given for temporary. After half an hour my tickets were issued and sent to my email, i have immediately check ticket references online and everything was in order.
Hi Nigar A,
Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you were satisfied with our service, and your kind words have made our day.
At Trip.com, we are committed to providing our customers with the best possible deals and offers. We are pleased to hear that you have found our app/website useful, and we encourage you to continue using it to find more deals that meet your needs.
We look forward to serving you on your next journey with us soon. Thank you once again for choosing Trip.com.
Best regards,
Lucia
Trip.com
It take too long to confirm the tickets which I think is not a healthy practice. You need to improve that otherwise it's fine. Still I will recommend itn
Hi Pritpal Singh S,
Thanks you for your precious feedback. Your input is invaluable to us as we strive to enhance our customer experience and service quality.
Firstly, please note that the ticketing time needed will normally be displayed during the booking process. The customer can check related information at the " Booking Information" under the " Cancellation & change policies" part.
Secondly, we are committed to delivering a seamless booking experience for our esteemed customers and make every effort to promptly issue tickets upon purchase. However, the ticket issuance time may be subject to various factors, including the airline, ticket office, and ticket type. Nevertheless, we can assure you that tickets are generally issued before the specified ticketing deadline.
Again, we sincerely apologize for any inconvenience this may have caused and greatly appreciate your feedback regarding this matter.
Best regards,
Lucia
Trip.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Naung Naung H,
Thank you for taking the time to provide this lovely review. We truly appreciate hearing about your experience with our customer support.
Please be assured that we strive every day to deliver exceptional customer experiences. Your feedback serves as a source of motivation for us to continually improve and surpass our customers' expectations.
Thank you again for choosing us, and we sincerely hope you have a fantastic day.
Best regards,
David
Trip.com