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Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,775 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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Trip.com caught my eye while I was planning my trip to China with a friend. I chose to book our flights, hotels and train tickets on trip.com, I was amazed by how easy is it to use and how much rewards I have received. I have been using trip.com to plan my holidays ever since and have never had any problems!
Booked a return flight to Sydney with Jetstar for a day to attend a family funeral.
5 minutes before boarding time on the flight back, it was cancelled and it wouldn't allow me to book alternative flight. Rang Trip.com and spoke to someone who was very helpful and was told I could be on the next flight to Brisbane but need to do it at checkin counter. Was told at Jetstar counter its no longer available so either wait the next day or take flight to Gold Coast which we did as we needed to get home to our dog because there is no one else to look after him. Took us 3 hours to get home what would normally only take 15 minutes from Brisbane airport.
Hi D S,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at [email protected]
2. Please include a specific indicator on your email subject line: {ProductReview}
Thank you for your cooperation and understanding.
Best regards,
Grace
Trip.com
Compared prices on a website for flight Singapore to Melbourne, presuming the prices were all in Australian dollars for each airline.
Chose the most competitive flight being one on Trip.com and booked our flight.
Only realised on checking my bank entry that the price I paid was in Singapore currency, not Australian currency as presumed like the other airlines.
My receipt showed S$505.40 but I failed to notice the S in front of the dollar sign presuming it was Australian dollars like the other prices until I checked my bank details and worked out the discrepancy with the $600.88 entry.
Not an honest, level playing field I believe - disillusioned!
Hello Sheena G,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concerns. Please follow the below steps for further assistance.
1.Provide us with your detailed concern, booking number, passenger/guest name, and reserved email during the booking at [email protected] so that we can look into it further. Thank you.
2. Please include a specific indicator on your email subject line: {sitejabber}
Thank you for your cooperation and understanding. We are waiting for the next time cooperation.
Best regards,
Libo
Trip.com
Was Charged International Taxation Fees & Booking fees, Was over $33, I have an NAB Platinum Card where I pay fees per month for it, To Exclude International Tax fees or ATM fees, And Charging me $15 booking fee for the Flight, Should be Ashamed of yourselves Ripping people Off doing that, Supposed to bean Honourable Website to look after people, Instead You Extort Extra monies on Top of there fares and False Advertise on Skyscanner! Jumping $600 from site App. To your Website, Will Not Do Business with you Again, Cannot Be Trusted, Will Report to ACCC Commission
Hi Roscoe M,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at [email protected]
2. Please include a specific indicator on your email subject line: {ProductReview}
Thank you for your cooperation and understanding.
Best regards,
Lyn
Trip.com
This senior citizen has never been disappointed, when ever booking my travels thru Trip.com. Website is super terrific. Thank you Trip.com
Dear Victor M A, thank you so much for your feedback on our service. Your review is valued as it serves as a motivation to provide an excellent app available in the market. Rest assured that we will continue improving our app and providing more user-friendly features, not only good deals. Again, thank you, and have a lovely day.^Citron
Booked for two penang to manila( 2 legs pen kk and kk man). At kk i had buy another ticket so trip let me down. Tried chat to find out what they did but agent obfuscated. Will say only i only book wife kk to manila but won't say facts about pen to kk. Deliberately let time expire ANNOYING. I dont want gold platinum $#*!. I want proper service only. Comd back Kiwi.
Hi John F,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at [email protected]
2. Please include a specific indicator on your email subject line: {SiteJabber}
Thank you for your cooperation and understanding.
Best regards,
Lyn
Trip.com
Much regards, Theo. C! I would like to commend Theo. C, a Trip.com CSR Manager, for his exceptional service. His exceptional service in modifying and handling the cancellation of my hotel booking in Macau, China, and executing my refund. Theo worked tirelessly to resolve my case, going above and beyond in his duties. His concierge-like service has made Trip.com my preferred platform for all bookings. Extremely grateful! Thank you, Theo. C. You truly deserve a promotion. Regards, Kleber. O.
Hi Kleber O,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated. We’re glad to know that you’re happy, and we are looking forward to your next journey with us!
Best regards,
Mia
Trip.com
It was a very easy process to deal with Trip. Com and the prices are very competitive. Within a few minutes the flight itinerary was sent and all I had to do was wait for the day I fly out.
Hi Mv D,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Best regards,
Lucia
Trip.com
Searching for flights on a Chinese airline website was a bit clunky and slow. It was easy and quick on Trip.com. After flights were booked some hotels were suggested that I hadn't considered. Got a very upmarket hotel room in Xian for the same price as a moderate room from a major hotel chain.
Hi John S,
Thank you for your time in leaving this objective review. I appreciate that you shared with us the experience you had with your reservation. We'll make sure your comment will reach the relevant department for improvement. Please know that we are striving every day to provide the best customer experience to our customers. I hope you will continue to bring your business to us—kindly look out for more deals that we can offer through our app and website. Again, thank you, and have a great day!
Best regards,
David
Trip.com
I booked a flight from. Vancouver to Edmonton/ Edmonton to Vancouver. When they sent my tickets it was not Vancouver but it was Abbotsford (2 hours plus with traffic from each other). When I saw this I contacted them right away! They would not change anything! And told me that Vancouver is Abbotsford! I spent hours explaining to them that they are not the same! No one cared and now I have a return flight for a funeral that I can't use.
Hi Jenifer P,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at [email protected]
2. Please include a specific indicator on your email subject line: {SiteJabber}
Thank you for your cooperation and understanding.
Best regards,
Lyn
Trip.com
You changed my flight till tomorrow, so my tickets to the ball game are NO GOOD! So I am out 4500$ for tickets etc. Not happy, Flair sucks!
Hi John H,
Thank you for taking the time to leave us this review. We are sincerely sorry for this unpleasant experience that occurred. We'd love to investigate your concern. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at [email protected]
2. Please include a specific indicator on your email subject line: {SiteJabber}
Thank you for your cooperation and understanding.
Best regards,
Lyn
Trip.com
Always offer a reasonable price (Flight and Hotel). As got any problems or questions, Chat with Trip Co Staff always quick reply and so kind.
Hello Korakod E,
Thank you for leaving us this five-star review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day!
Best regards,
Britt
Trip.com
Flight cancelled at around 22:00. Next available wasn't available. The next suggested was in late afternoon. It all was happening overnight, the voicemail left was impossible to understand. Hoping to get a full refund as was put in a situation to buy very expensive last minute flights to be on time for the meeting.
Dear Natalia N,
We appreciate your effort in notifying us about this issue. We sincerely apologize for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is greatly appreciated, and we are treating it with utmost seriousness. We thank you for your patience and understanding regarding this matter.
Best regards,
Olivia
Trip.com
Trip.com is a great place to make all your bookings, I've used it in the past for flights and hotels for great deals. They are easy to contact and the staff are very friendly and helpful.
Hi David H,
Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment.
Best regards,
Olivia
Trip.com
I booked a flight and paid for baggage and then get a late email saying that my baggage was not accepted after The date to cancel passed essentially leaving me to go on the trip without my bags or forfeit the round trip plane ticket that I paid for because I will not have any clothes to wear for a week. There is no room to add my luggage not from what the airline agent told me.
Dear James J,
Thank you for notifying us of this matter. We deeply regret any inconvenience it may have caused you. Rest assured, we will check it further and contact you directly. Your feedback is greatly appreciated, and we are treating it with utmost importance. We thank you for your patience and understanding regarding this issue.
Best regards,
Olivia
Trip.com
I have been using different platforms in other regions but when we came to live in Asia I knew about Trip.com we started using it and it has been the best experience with very smooth process all the time. Not expecting to change anymore
Hello Eric R,
Thank you for leaving us this five-star review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day!
Best regards,
Catherine
Trip.com
Guys, i really appreciate to you help! The communication was gentle, professional and promptly. All steps was good explained and supported! I expect less, but you made perfect solution! Thank you again! Best experience!
Hi Mikhail K,
Thank you for taking the time to provide this lovely review. We truly appreciate hearing about your experience with our customer support.
Please be assured that we strive every day to deliver exceptional customer experiences. Your feedback serves as a source of motivation for us to continually improve and surpass our customers' expectations.
Thank you again for choosing us, and we sincerely hope you have a fantastic day.
Best regards,
Jackie
Trip.com
I had purchased a flight ticket from SOC TO IXM last month, this 20 oct they mailed your flight is cancelled and without my knowledge they proceed they cancelled my complete journey. Not only that they looted my money. They used fake mobile /HP number *******245 and *******031 ( scam numbers used by a member in trip.com) and looted my money to their account. Purposefully I was cheated by this biggest scammers. If anyone want more proof I will attach. Don't trust trip.com
Dear Iqbal I,
We acknowledge your concern and appreciate you bringing it to our notice. We apologize for any inconvenience caused and assure you that we will check it further and get in touch with you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Jackie
Trip.com
I travel a lot but hever used Trips before now. Process easy, Price better than expected. Tickets were issued on time as promised.
Hi Diana In Mn D,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated. We’re glad to know that you’re happy, and we are looking forward to your next journey with us!
Best regards,
Lyn
Trip.com
I have always been skeptical in using third party websites but Trip.com has proven to not only work well but has done so over and above. A reasonably cheaper price compared to what I would have paid by direct book.
Hi Joe Y,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated. We’re glad to know that you’re happy, and we are looking forward to your next journey with us!
Best regards,
Citron
Trip.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Yue Z,
Thank you for taking the time to leave us this positive comment, and your feedback is much appreciated. We’re glad to know that you’re happy, and we are looking forward to your next journey with us.
Best regards,
Grace
Trip.com