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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,782 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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After choosing the date of my travel with the flight information and iterenary, it's easy for me to decide what fligh I am going to take base on my comfort. The site is friendly use, it will direct you immediate to what you need
First flight fare is expensive in in compare to wego.second if I am or anyone unable to travel due to illness or medical condition, full refund must be issued.indigo issued refund in form of voucher of inr 3000 and inr 5000. It can only be used for two flight booking separately.refund should be processed as soon as possible.they take weeks to process refund
Dear Pramatma Ram S,
Thank you for taking the time to share your detailed feedback. We fully understand your disappointment with the long refund timeline and we appreciate you bringing these issues to our attention.
As for the refund, please note that the processing timeline and refund method are determined by the airline and our supply partners. We are committed to enhancing both our pricing competitiveness and overall service experience, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding and patience.
Una
Trip.com
trip.com found me the cheapest flight and the booking went smoothly with no hiccups I am sure that I will use this site again. Thank you trip.com
Hi Robyn R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I. S citizen, first time user of the platform and airlines I booked.
First time using the site.
Pro: Booking was easy. Price was cheaper than the airline website and other sites like Priceline.com etc.
What would make is easier? Adding baggage information and having the carrier we book flights with link in the reminder/upcoming trip email for easy check in process.
Ex: I used Shanghai airlines (also first time) I was unaware that it was another airline combined so the website didn't say Shanghai airlines it had the parent company and that was confusing.
I did not contact trip.com I just used google to figure out the site and copy paste my PNR number to check-in. Still no success lol. Good thing I got to the connection ticket counter early.
Dear Meyonda B,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I like that I can save profiles of my family, it's all in one place and I don't have to deal with air line websites. They always have some bugs and problems. Also, I can see live flight updates.
Hi Dana B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I started the booking process took me 20 mins and by the time I went to pay they had increased the price by $80 no including the trip.com fees that really should be inclusive of the first quote they provide.
Hi Jasmine B,
Thank you for taking the time to leave us this review. We are sincerely sorry for this inconvenience you experienced when you tried to make the booking.
Kindly understand that the ticket price changes quickly due to many reasons, such as seat/class availability. Please check the specific price in our APP & website for your reference. Again, we are glad that you chose us to plan your travel. We hope you can find the deal that matches your travel needs.
Citron
Trip.com
Trip.com is convenient website to use but they don't offer 24 hour change tickets policy like most of airlines offer. After I booked my tickets to multiple cities and I would like to change the date, the tickets are not even issued ( 96 hours it says) but I can not change the date. Thus it's not really flexible. A 24 hour policy would be great especially I have not event got my tickets to multiple countries.
Hi Erika C,
Thank you for your feedback. Please be guided that we are here to assist you in any way possible. Also, know that we want to make it easier for our customers. We will have your booking rechecked and contact you directly for an update. Thank you for being so understanding and patient.
Best regards,
Una
Trip.com
It is easy to manage my trips all in one app, I get notifications about changes, I get tracking, and more. So, it simplifies your life when you are abroad.
Hi German C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Una
Trip.com
I have found trip.ca to be a helpful and convenient way to book my Asia flights and my hotel exoeriences. In the past I have had few problems and when I did Trip was quick to attend to the problems and provide alternatives.
I should add that the few problems stemmed from hotels falsely exaggerating their services; not the fault of trip.
Hi Brian B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Una
Trip.com
All went well, nevertheless seat assignment missed one on your resume…. I did write, as it's something very easy but no luck as yet
Hi Maurice V,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Una
Trip.com
You sold me a ticket on 11/30/25 for a flight that took place on 11/28/25.
My return was supposed to be 11/12/25 and you sold me a ticket for 12/9/25.
Customer service says not refundable?!
Hi Mark M,
We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Britt
Trip.com
My first experince with Trip.com was not that good, my flight reservation was moved to the night time, it was understandable since it was the airflight who changed it, then I cancelled and move to another airflight, but I could not check-in either from Trip.com or from original airflight website, since it was locked by trip.com, finally I missed the flight
Hi Sutrisno S,
We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Britt
Trip.com
Very poor service. What year am l going to receive my air ticket? My name is James Albert McCully l did booked and paid for my ticket a week ago.
Hi James J,
We acknowledge your concern and appreciate you bringing it to our attention. We apologize for any inconvenience caused and assure you that we will check it further and reach out to you directly. Your feedback is of great importance to us, and we are treating it with the utmost seriousness. We thank you for your patience and understanding in this matter.
Best regards,
Lucia
Trip.com
I tried to book this trip using various sites like Momondo, Skyscanner, and Google flights. I saw really cheap fares but of course once you get redirected to those shady travel sites the adventure and bait and switch begins. I had to cancel other bookings once they switched pricing. This fare was among the lowest but not the lowest however it is a legit agency that immediately sends e-confirmation and itinerary.
Hi Emilio S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Lucia
Trip.com
Best site I have used for ease of finding flights and making booking. Prices were good compared to others and booking was on airline site when I checked straight after payment, will use again
Hi Rod R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Lucia
Trip.com
They quickly and kindly provided guidance and made recommendations regarding travel itineraries, including airline ticket reservations and accommodation reservations.
Hi Soung Soo P,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Lucia
Trip.com
For years I had barely looked at Trip.com as I was more familiar with some of their competition. But when I took the trouble to look at what Trip.com was offering it is much more suitable for my needs.
Hi Eddy E,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Lyn
Trip.com
I have been using many others but first time I've tried to get the best results with the product and the results! Very quick response and 100% guaranteed
Hi Ghanshyam G,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Una
Trip.com
The other day, I was booking a ticket from Melbourne to Amritsar through Skyscanner. Every sales website was displaying prices that were not including check in luggage and hence end price was higher than initial price displayed. Luckily I clicked on Trip.Com and price displayed was less than others and also had 30KG checked in baggage included so it was the best deal provided.
Hi Satbir S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best regards,
Grace
Trip.com
Always use this to book my domestic holidays which I go on several times a year. The coin bonus is awesome, scored twenty dollars of my latest flight, great promo codes, excellent flash sales galore, app very easy to use from searching to booking to payment. Never had any problems at all with booking over several holidays and flights through trip.com never use anything or another website ever. Cheapest flights guaranteed! Also amazing overseas holiday packages deals and cruises!. Attractions passes very discounted. So many free benefits from rental cars airport transfers and activities plus bargain elite hotels and great prices! Love the app so much! Carly 🤗
Hello Carly H,
Thank you for leaving us this five-star review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day!
Best regards,
Catherine
Trip.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gan L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.