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Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,803 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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Disappointing after I decided the flights you changed me several times saying that the price you proposed me just few seconds before (!) were sold out, then increasing at subsequent times and finally making me doing a wrong choose changing company and conditions about luggage not aging time to check again… this is first time happens to me and I was disappointed.
If you are booking with trip clear your cache first or use duck duck go browser. Look for you flights ignore the only 2 seats left warnings. When you have identified your flight make a note and log out of the site. Clear cache and go to site again. Do not log in just continue as a guest. Go straight to your chosen flight select and pay for immediately. Once you receive your email confirmation and booking reference login to your account and add your booking. You will save hundreds. Good luck.
Hi Nick N,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Booked a return Economy flight from Brisbane Australia to San Francisco.The outbound flight was ok, no problem checking in, selecting seats etc online.Dates 26 October outbound return flight on 6th November landing in Brisbane on 8th November.
When trying to do online checking the fare was somehow changed to Basic Economy with restrictions on Seat selection and Cabin Bag.Upon contacting United airlined was told that the return flight was a one way ticket.?
I paid good money for return flight due to death in family as the booking was a day in advance of the flight.
How a return flight was booked as two one way tickets with different class of booking is very disappointing and we suffered the return trip, at our age of 64 and 62, we needed to sit in aisle as toilet breaks were frequent but only sat in the middle of 4 seats.
First and last time I will ever use Trip. I used Webjet, Jetabroad and United direct booking before, never had any issues witha return flight booked as two single one way tickets with no mention in the Itinerary.
Very disappointd as a first time client for Trip.com.
Dear Ritesh P,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
There are so many deals and sites to choose from now. I googled 'cheap fares Auck to GC' I selected a few before coming to Trip.com and this was by far the better deal, easy site to navigate and booking completed in a matter of minutes. So quick and easy and let's face it, that's what we need in these busy, hectic times. Received confirmation emails straight away. Even receiving follow up emails. Great service.
Hi Miria M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Limited options available for flights.
It will be ideal to adjust options (ie luggage requirements) for individual flights instead of bundling them together
Hello E c,
Thank you for your feedback. We're sincerely sorry for the inconvenience in your booking experience. Please note that we have no intention of adding any hassles to you. Kindly know that we are constantly working to better our service. Rest assured, we will do everything in our power to improve our service. We also appreciate your point of improvement. Please know that we value your feedback as it motivates us to improve each day. Thank you for your cooperation and understanding!
Best regards,
Lyn
Trip.com
When looking at flight options, Trip.com will almost always show a chepaer price on another day, but then when you click onto that day all the prices reload and it becomes more expensive, and a different day often becomes cheaper. It feels like it is just trying to trap you into spending longer on their website.
When trying to book tickets, the booking failed multiple times in a row due to availability or prices changing. Even when I completed the form and payment details and everything in only a few minutes, it would still fail and I would have to restart the booking.
When you do manage to book, Trip.com has really good prices, you will end up paying a few more dollars than advertised (not including the booking fees which are constant). But it is a nightmare to use.
Hello Josh W,
Thank you for taking the time to leave us this review. We are sincerely sorry for this inconvenience you experienced caused by the price change.
Kindly understand that the ticket price changes quickly due to many reasons, such as seat/class availability. Please check the specific price in our APP & website for your reference.
Your feedback motivates us to try our best to make some improvements and provide better customer service in the future. Thank you for choosing us. Have a wonderful day!
Best regards,
Lyn
Trip.com
I appreciated the ratings provided for each of the airline booking platforms, as well as connection to a travel insurance provider and other services. Smooth and easy booking. Highly recommend.
Hi James B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Опишу свою ситуацию. Я оплатил номер в отеле через TRIP.COM для отдыха на о. Пхукет. Но случилась беда, я сломал ногу. Обратились в государственную больницу получил все документы, которые направил оператору для отмены гостиницы без штрафа ( что соответствует международным правилам). Оператор связывался с гостиницей несколько раз, объяснял и доказывал, что я не могу лететь. Но гостиница PULLMAN PHUKET KARON BEACH мне и оператору отказала. Вернувшись деньги с огромным штрафом, что очень обидно. Но тут на помощь пришёл менеджер Аlex, выслушав и вникнув в ситуацию он предложил решение этого вопроса. Предложил, чтобы оператор с помощью Coins покрыл мне этот штраф. Конечно, я воспринял это решение с радостью, т. к. я много летаю через TRIP.COM( к слову сказать, всегда все чётко и без напрягов, также очень нравиться сайт в нем очень легко работать и он информативный). Поэтому хочу передать спасибо всей команде TRIP.COM и особенно менеджеру ALEX. И дальше буду летать только через вас и рекомендовать ( хотя я давно это делаю)всем друзьям и коллегам!
Здравствуйте, Vladislav B!
Благодарим вас за столь добрый отзыв. Наша команда стремится ежедневно обеспечивать исключительный клиентский сервис. Ваши слова вдохновляют нас сохранять высокие стандарты и вносить необходимые улучшения. С нетерпением ждём возможности обслужить вас во время следующей поездки и искренне благодарим за то, что выбрали нас. Желаем вам прекрасного дня!
I would like to thank Agent Evans for his/her assistance and patience in handling my case. They were attentive, polite, and kept following up on my complaint until it was resolved. I really appreciate the way they explained everything clearly and guided me through the process. Thank you for your support and for helping me feel heard as a customer!
Hi Kat R,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
Due to my health, doctor advised bed rest for 15 days. I wasn't fit to travel hence needed to cancel a non refundable property in Phuket. I was required to submit all my medical documents (to confirm the scenario) and I was initiated with a full refund and free cancellation by the CSE- Mia. Thank you for all you do!
Hi Riya M,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Occasionally my flight gets booked through Trip.com. I love the app and the ease with which you can check on flight details, even boarding gates and changes. Thanks.
Hi Rob H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
So far, I have used trip.com multiple times and have gotten good deals and also excellent service and intuitive to look for alternative solution when a potential schedule issue is possible
Hi Edgar M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I'd like to express my appreciation for the excellent service I received regarding my room modification and refund request. The team followed up diligently to ensure the issue was fully resolved, handling everything with professionalism and great understanding. Thank you for your efficient and courteous assistance.
Hi Nika C,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I have used Trip.com for many years to book Air fares for my Wife and Daughter to go Home to Thailand and I have nothing but praise for the Site. It is easy to use, safe for payments and very efficient in responding to conformations.
Hi Stuart R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had an issue with booking system but all dealt with promptly. I can't fault the customer service. Very empathetic and efficient. Thank you
Hi Kelly M,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
I already booked several times times with Trip.com, Flights, hotels, Airport pick up/drop off, the company runs like a clockwork always spot on.
Hi Michael M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I want to extend my most sincere thanks for the exceptional support I received.
The team, consisting of Ania A., Maru H. Cla J, and managers Peter B. And Violet, was incredible. From the very beginning, Ania and Maru demonstrated complete professionalism, and then Peter took over the case with amazing commitment. They refused to accept "it can't be done" as an answer, showing creativity and determination to find a solution that no one else had thought of.
Thank you all once again for your outstanding work.
Hi Przemyslaw P,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I booked my flight using Trip.com and everything went smoothly. The app is easy to use, and I liked that I could see different payment options. The prices were competitive and I received timely email updates.
Hi Melody D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
It is really good experience as customer services are always helpful in my previous bookings. Thatswhy i come back to trip.com to make further bookings
Hi K x,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I would like to take a moment and thank Mr. David, for his excellent help and quick response for my submitted issue concerning hotel stay at Emirates Grand Hotel. Hotel did not held the expectations, and it was unacceptable due to lack of service. It was a disaster.
Hi Amgaabazar S,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Francesco F,
Thank you for taking the time to leave us this review. We are sincerely sorry for this inconvenience you experienced caused by the price change.
Kindly understand that the ticket price changes quickly due to many reasons, such as seat/class availability. Please check the specific price in our APP & website for your reference.
Your feedback motivates us to try our best to make some improvements and provide better customer service in the future. We look forward to our next trip with you. Thank you for choosing us. Have a wonderful day!
Best regards,
Una
Trip.com