On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,090 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention book flights, best prices and duty manager. Trip.com ranks 6th among Hotels sites.
We monitor reviews for authenticity
L like to use Trip.com to book airlines and hotels. Please give me more benefits or discounts percentage%, so l can more money for all my travels please. Thank You Trip.com
Trip. Com didn't add my number or email in the return flight. Based on that I couldn't reserve the seats like the other flight.
I requested to add it but they refused.
I did not even Recieve any changes to the flight
Overall, my experience with Trip.com has been very positive. The platform is easy to use, the booking process is smooth, and the information provided is clear and reliable. Customer service was responsive and helpful when I needed assistance. I would consider using Trip.com again in the future.
This app is very simple to use. Always have a really quick and great experience while using it not many issues whatsoever and will continue to use it for many other flight flights and accommodation.
Booking Reference: **************
I would like to thank Vera, the duty manager at Trip.com, for her professional and helpful support in handling my booking issue. She was responsive, patient, and made genuine efforts to communicate with the hotel and assist in reaching a fair resolution.
Although the situation itself was not ideal, Vera's service and follow-up were excellent, and I truly appreciate her assistance throughout the process.
Wishing Vera and the Trip.com team continued success and a happy new year.
I often travel and this application makes it very easy for me, as I can find many promotional tickets here; there is nothing better than trip.com.
We use Trip.com for most of our travels around the world. We find it to be quick, accurate and safe With our flight and hotel needs.
Столкнулась с очень неприятной ситуацией, которую не могли решить сутки. Отель, в который я должна была заселиться сказал мне о том что у них ремонт около моего номера и он будет каждый день с 8 до 5 вечера только при регестрации, сказали что я могу отменить если не устраивает и они одобрят возврат, но потом начались долгие разбирательства с поддержкой и это не довело результата, я ждала целый день! Только сотрудник Рита смогла мне быстро и оперативно помочь буквально за 10 минут, все объяснила, не говорила шаблонными фразами как предыдущие сотрудники поддержки, а действительно разбиралась в ситуации и сделала все, чтобы мне помочь, спасибо ей огромное, очень компетентный сотрудник!
Booked our flights on Trip.com and got a good deal but could not book the seats and had to wait several days to get the booking info. So that we could book the seats via the airlines.
Dear Gayton C.,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Website was very user-friendly. Search for flights was fast and the confirmation came quickly after payment to my email. The only think I didn't like or maybe couldn't find was where to add my Known Traveler Number for the ticket.
Dear Bill R.,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I needed to change a flight destination and pay the difference but absolutely no flexibility, no feedback to me written request…. Nothing at all. Very poor customer service in my opinion
Dear Ed E.,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I wanted to take a moment to sincerely thank you, David (the Duty Manager from the Customer Care Team), for your help and support regarding my recent booking issue.
Your understanding, professionalism, and dedication made a very stressful situation much easier to manage. I truly appreciate the time and effort you put into investigating the matter and resolving it so quickly. The instructions and options you provided were easy to understand and follow, making the process calm and straightforward. It was clear that everything you did was perfectly suited to the role and demonstrated a strong customer-focused mindset.
Thanks to your hard work, the issue was resolved efficiently, and I am very grateful for your support throughout the process.
It was a pleasure dealing with someone so helpful and attentive, and I wanted to make sure you know how much your efforts are appreciated.
My booking had a different location from the pinned location on the app which is far from the venue of the app. Trip.com was kind enough to refund me the entire amount as compensation.
Took three tries to get this booking. First time I entered my info and my credit card info. Immediately denied saying flight was sold out. When I was choosing seats for all my legs, there were over 10 seats on each leg to pick from. Went back in a second time and at least my data was stored. Tried the credit card and denied again for being sold out. Went out of the trip.com app and tried one last time. Third time it went through but didn't notice price went up slightly. Algorithm needed to juice the fees. Bad taste in my mouth but it is what it is. Glad I got my tickets.
Dear A L,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Due to the real-time changes in flight prices and availability, our system automatically refreshes to provide the most up-to-date and accurate information. Therefore, it is recommended to monitor prices closely and make timely bookings to secure the most competitive fares.
We strive to provide our customers with the best possible prices and services. Our dedicated team continuously monitors market trends to provide you with the most competitive fares.
If you have any further questions or require additional assistance, please do not hesitate to contact our customer service team. We are here to assist you. Thank you for your understanding and support.
The booking process was seamless. When the tickets were sent by email I noticed that the airline booking reference was provided in all sectors but the e-ticket numbers were not provided in some sectors. This raised a question whether there is a problem in the booking with some airlines in some sectors. Consistency of flight information in all sectors would not have raised this kind of confusion.
Hi Bishnu S.,
We appreciate your feedback and are thrilled to hear that you find our APP/Website convenient for our customers. Our team is committed to maintaining this level of service and continuously enhancing it to offer even more impressive deals and offers to our valued customers.
Regarding the e-ticket number, please note that some low-cost airlines do not issue e-ticket numbers. However, receiving the confirmation email from us means your booking has been confirmed by both the airline and our system, so there is no need to be concerned about your booking status. You can use the airline booking reference provided in the confirmation email to check your booking directly on the airline’s official website.
If you have any further inquiries or concerns, please contact our customer service. We provide 24/7 customer support in English.
Thank you for your understanding and cooperation.
The Hotel service is not what they promise.
No Internet during all my stay, 7 Nights, not matter how many times, I asked to fix this Internet Isssue
Bed in terrible conditions, very old bed, that should be replaced, I had moved to a different room and as far I saw, in all of them are issues and more issues.
In general speaking I do not recommend this Hotel
Hi JC T.，
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. We want to help you with this matter further.
1. Please send us your detailed concern and booking details at [email protected].
2. Include a specific indicator on your email subject line: {Sitejabber}
Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
David
Trip.com
Booked intra-flights for Australia, New Zealand trip, Cairns to Uluru to Sydney to Queensland, and to Rotorua. Went smoothly and got a great price compared to the travel agency. Saved $700.
Inadvertently and without prior knowledge booked hotel rooms without refund.Somehow one of the main guest to the room couldn't make it and would have faced 0%refund.Great the trip.com went all the way to at least help to get 90%refund.Likely stringent hotel regulation with no fault on trip.com. Clearly showed your upmost and compassion on customer anxiety.Thank your team.
I accidentally booked the wrong date and received my refund quickly. So grateful it's easy to use and I can attend family emergencies in my budget
Comparign with airline website, trip.com offers better price and promotion and discounted from partners.
The system notify me during the transction proceed to email make me more confident.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Dear Mohamed F,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.