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Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,804 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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There was issue with ticket. So I wanted to change the name. It cost me another extra amount. And the worse thing was money was not refundable. Which quite not good. But the plans a really good.
...
Hi Babar B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Advertised promo code for $40 off during blackfriday sales - was clearly still valid and not fully redeemed. Was unable to add to cart. Very disappointing to see they need to stoop so low to clickbait customers for sales. False advertisement - only thing more disappointing was their customer service (or lack of) afterwards.
Dear Vtt T,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Very easy to use app.
First time using Trip.com
I highly recommend them to anyone wanting to book flights, extra luggage, travel insurance.
Hi Marg M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Paying for seat selection is useless when you need to change the flight or the airlines decides to change the aircraft. Trip.com won't give refund. I have been a long time customer and won't buy tickets from trip.com ever again,
Dear Hossain S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Trip.com offer great services and reasonable price
Issues i encountered:
Delayed ticket issuing which is bad for business, i run a modest agency and i use your app to book tickets for clients but delayed ticket issuing is very disappointing.
Another issue most of the times there is a price accompanied by "1 checked bag " without stating the exact weight which sometime results in misunderstanding with our clients for they need to know how much weight exactly the can check in,
The rest is all positive experience
Hi Yaseen E,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I have been using Trip.com for a couple of years now and what I really like about it; in addition to competitive prices is the top quality service, everything is done fast and professionally.
Hi Emilio E,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Hid airport arrival until the very end once i booked showed full title, only to realised its not main melbourne it's avalon, besides that fine but very sneaky
Dear Emily w,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
This is my first time using this site after watching a YouTube video introducing it. The flight options choices was good, price is reasonable too. Booking process is smooth.
Hi Louise L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I've used and recommended TRIP many times, I'm usually looking for Flights but also Accommodation.
I find no matter where I search Trip always comes up cheapest. The app is fine but for someone my age a little vague in some areas, I particularly like the ability to pay a little extra for flexibility on charges or cancellations. All together great Site. Colin
Hi Colin C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I'VE BEEN USING TRIP.COM FOR ALL MY FLIGHTS AND HOTEL STAYS. THEY ARE NUMBER ONE IN SERVICE, AND YOU GET EXACTLY WHAT THEY PROMISED!
I TRULY RECCOMEND TRIP.COM FOR EVERYONE THAT WANTS TO SPEND AN UNFORGETTABLE VACATION ANYWHERE IN THE WORLD!
Hi Alberto A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
We buy tickets together as well as we check in together but our seats are separate. Any minimal treatment was given on the plane. I feel thirsty on the plane but they sold it by 20 baht.
Dear Purple M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I was booked for flights to the local airport in Thailand for lady monks, I am so surprised that they gave me the points for discounts. This is a little thing but it is so worth. I think it's nice. Thanks.
Hi Nitcharat T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I was skeptical because of how much cheaper tickets on Trip.com were but was pleasantly surprised with the professional and seamless experience.
Hi Christian H H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The two airports in Melbourne are not clearly marked and I have booked to land in the wrong airport. A costly mistake as the travel insurance I bought when I purchased the tickets doesn't cover the tickets?
Double check your airport, it's so easy to click on the wrong one by mistake.
Dear Ta N,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Trip.com is now my right hand to travel all the world. Hope it will be best price and support for this travelling experience.
Hi Md Mahfuzul I,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Trip.com have been our trusted travel partner And it's so user friendly, very competitive prize, wide range of options. Thank you.
Hi Arun Raj A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Trip.com offers me the best, possible discount vouchers which I can use to offset already competitive prices, making it a no-brainer to book your travel with them than other travel websites. I have used Trip.com a few times and will continue to use them as my first referral when travelling. Highly recommended!
Hi Donny K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Overall is a good site and using it for many years but they are not supportive when airlines trouble or cheat customer without any reason. I was denied boarding plane at singapore without any valid reason and needed to buy another airlines ticket to fly and they didn't refund or take any initiative to real help, also they denied refund when airlines change flight time which is not suitable.
Dear Sudesh Kumar J,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Checking was horrible: Directly unavailable and had to go to another airline site (Wizz) forced to register for a new account, download the Wizz App, entering the information manually, and then not Not Accepting it.
- In the Airport $45.00 more for checking
- At the Gate $65.00 for a little oversize bag
- There was no time and connection issues with Trip.com
ANY NEEDS TO SAY MORE?
Dear Michael C,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris N,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.