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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,820 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 5th among Hotels sites.
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My bookings under a joint booking, my sons email address, being able to add my booking to my wallet isn't easy... still trying to work out!
When we booked it should asked for email address of all parties so each can see in the app!
Easy, streamlined process to book. Agoda we tried for 3 days and got nowhere. Should've come straight to Trip.com and will do next time. Much better booking process
Hi Lissa M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I want to express my deepest gratitude to Shafa from Trip.com. She helped me tremendously during a very stressful situation involving bed bugs at my recent hotel booking. I was traveling alone and had no one else to turn to, but Shafa stood by me every step of the way.
Not only did she handle my case with professionalism and work toward the best possible resolution, but the way she spoke to me genuinely helped me cope with the situation mentally. Her empathy, patience, and reassurance made an overwhelming experience so much easier to get through.
Shafa is truly one of Trip.com's greatest assets. Her support meant the world to me, and I cannot thank her enough.
Hi Sri Divya A,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I've honestly used quite a few travel apps and I personally find Trip.com the most responsive and user friendly.
I've been in situations I've needed to cancel flights last minute, rebook them and it's so effortless and refunds are immediately processed for approval which I love.
Hi Dulanga R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Recently I purchased many accommodation and flights by Trip.com, I have been happy mostly, except a ticket from Gold Coast to Darwin, for 25th of November, but something happened an after few hours I noticed that it was issued for 25th of December. Everything I tried to to cancel or change it, impossible. I couldn't contact to anyone on Trip.com. I am very disappointed for that error which happened on my ticket. I really wish my money back.
Dear Bahram Zargari R,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I have a very good experience with Violet, the person that attend me, I rent an apartment and the owner of the apartment rent to another people and cancel my reservation. So I comunícate with Violet and she was very nice 🥰🥰🥰 she help me and change me to a hotel that I am going to have the same benefits, like the bedroom that is very important for me, also better in the hotel because I have incluso the breakfast, thank you very much Violet 🥰🥰🥰, for sure I am going to continué makeing reservations in Trip.com
Hi Junin R,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Trying to book Batik Air on the price displayed. No seats. The next offered are higher price (for same seats)?
Unethical practice!
Hi Jk C,
Thank you for taking the time to leave us this review. We are sincerely sorry for this inconvenience you experienced caused by the price change.
Please note that some flights are in high demand due to popular travel times or destinations, causing seats to sell out quickly. Besides, airlines often adjust seat availability and pricing dynamically, so seats might appear available but sell out during the booking process. We apologize for the inconvenience caused.
Your feedback motivates us to try our best to make some improvements and provide better customer service in the future. We look forward to our next trip with you. Thank you for choosing us. Have a wonderful day!
Best regards,
Lyn
Trip.com
Booked flights with Trip. Com, very easy to deal with, had to cancel 2 flights and arrange another home quickly due to illness, it was no trouble at all.
Thank you.
Hi Charles C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Customer service was also excellent — when I had a quick question about the fare rules, the support agent responded right away and explained everything clearly. Within minutes I received my confirmation email with all the details neatly organized.
Overall, it was one of the best ticket-booking experiences I've had. Efficient, straightforward, and completely hassle-free — exactly how travel planning should feel.
Hi Felicjan S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Its been a few years I am buying my flight from trip.com
So was great experience, even talking to customer service was easy and great
Hi Saman S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had a bad experience learning that my booking was not accepted 3 weeks before my trip. The agent Shafa took the matter in her hands, and first she gave me a call to explain the situation. She already knew my case and all information that I provided. This is reassuring when you receive such calls, to talk with someone who knows the case. She confirmed she will do her best to resolve the issue or find a suitable solution that will not affect me. She kept her words and called me on the agreed time. She confirmed that they have a good news: my booking is confirmed and the issue was resolved. She took the time to explain and reassure me. Her customer service is on point and this is very appreciable.
Hi Feerdosh J,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
Traveling in taiwan brought me a lotnof hardships, but im so grateful that the customer service of trip.com has been with me all the way to help me facing those obstacles. Thank you so much 💓
Hi Sorayane D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Howard resolved a very difficult situation with the hotel. That had been going on for a long time.
I'll definitely continue using trip.com with this level of service!
Thank you for the help!
Hi Lee C,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
Due to a health emergency, I had to cancel my trip and hotel reservation at the last minute. However, Violet from Trip.com was very constructive and helpful and arranged a refund. That's what you need when you're feeling that terrible. Thank you.
Hi Sait Bedri F,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
The Ap was very user friendly and clear. Easy to be used by a beginner
Hi Upali D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Price became cheaper after I paid in 1 second when I refresh your site for the trip. My opinion your system is not up to date, make the customer disadvantage and unpleasant feelings.
Dear Winda A,
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced due to the price change after your booking. Pricing can fluctuate rapidly based on availability and demand, and we are continuously working to ensure our system reflects the most accurate and up-to-date information. Your feedback is important to us, and we are committed to improving our processes to enhance customer satisfaction. Thank you for your understanding and patience.
This was an easy experience for me - as an older person that doesn't do online stuff much - the whole experience was good.
It was easy to book- easy to pay for and easy for me to navigate. I'll definitely use this site again.
Hi Special K S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The booking process was easy and the I got all the necessary information regarding my flight per Mail right on time. Inkl the check in details
Hi Nabila N,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Used Trip.com for flights, hotels, taxis and never had a single issue.
When I did need to cancel and refund something, it was done within an hour and then refund in my bank 3 days after, as I was told.
App is super easy to use and navigate.
Hi David R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
After purchasing the tickets, I could only choose seats on two of the four flight legs. When I tried to choose the other two seats on the American Airlines websites, it did not recognize my reservation codes. I still do not have seat assignments on those other two flight legs.
If this happens again, I am unlikely to use Trip.com again in the future.
Dear Scott S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Hamish H,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.