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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,821 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 5th among Hotels sites.
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We buy tickets together as well as we check in together but our seats are separate. Any minimal treatment was given on the plane. I feel thirsty on the plane but they sold it by 20 baht.
I was booked for flights to the local airport in Thailand for lady monks, I am so surprised that they gave me the points for discounts. This is a little thing but it is so worth. I think it's nice. Thanks.
Hi Nitcharat T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I was skeptical because of how much cheaper tickets on Trip.com were but was pleasantly surprised with the professional and seamless experience.
Hi Christian H H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The two airports in Melbourne are not clearly marked and I have booked to land in the wrong airport. A costly mistake as the travel insurance I bought when I purchased the tickets doesn't cover the tickets?
Double check your airport, it's so easy to click on the wrong one by mistake.
Dear Ta N,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Trip.com is now my right hand to travel all the world. Hope it will be best price and support for this travelling experience.
Hi Md Mahfuzul I,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Trip.com have been our trusted travel partner And it's so user friendly, very competitive prize, wide range of options. Thank you.
Hi Arun Raj A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Trip.com offers me the best, possible discount vouchers which I can use to offset already competitive prices, making it a no-brainer to book your travel with them than other travel websites. I have used Trip.com a few times and will continue to use them as my first referral when travelling. Highly recommended!
Hi Donny K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Overall is a good site and using it for many years but they are not supportive when airlines trouble or cheat customer without any reason. I was denied boarding plane at singapore without any valid reason and needed to buy another airlines ticket to fly and they didn't refund or take any initiative to real help, also they denied refund when airlines change flight time which is not suitable.
Dear Sudesh Kumar J,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Checking was horrible: Directly unavailable and had to go to another airline site (Wizz) forced to register for a new account, download the Wizz App, entering the information manually, and then not Not Accepting it.
- In the Airport $45.00 more for checking
- At the Gate $65.00 for a little oversize bag
- There was no time and connection issues with Trip.com
ANY NEEDS TO SAY MORE?
Dear Michael C,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
No option to book airlines ticket and hotel for business class passengers. First I I bought, I'm satisfied but to be honest hotel price lower at Agoda.com all tax included. Regards
Hi Haider A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Haven't travelled for awhile thought it's gonna be difficult but no tickets booked easily and then afterwards there was hotel recommendation and it was all easily booked as well. Thanking God for people who design the website and app for easy use.
Hi Liang L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I enjoy booking my travel plans with Trip.com because of their diverse options. However, I hope to see improvements in their flight seat reservation system in the future. Enhancing this feature would ease my concerns about seat security and greatly increase my satisfaction with the overall booking experience.
Hi Jennifer L,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
The initial ticket price appears good, then you want to book the return flight, and the prices go upwards. Also luggage is not included on most tickets, although the other airlines don't charge for luggage. In addition, watch out for flight, overlays, and total travel time, which are often very long.
Buyer beware is all I can say.
Dear Rene R,
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced, and we truly appreciate your insights.
We strive to offer competitive pricing and understand your concerns. It's important to note that price differences can occur due to various factors, including whether luggage is included. Some special fare tickets, which do not include checked baggage, are specifically designed for price-sensitive customers who do not require checked luggage.
Trip.com provides comprehensive customer support, a user-friendly interface, and exclusive deals to enhance the overall booking experience. We also ensure that passengers can view the price of services at the time of booking and decide whether it meets their needs. If the requirements are not met, passengers have the full right to terminate the transaction before completing the booking.
We appreciate your understanding and are committed to continuously improving our services.
I love writing review and accepting coins. Its very good service. Also everything is here. I can book just here, no need to negotiate with strangers or searching services outside.
Hi Naomi Temka T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
She was very patient with me and got down to the bottom of it at first. It was a little tough but at least figured it out and I got what I needed. Thank you.
Hi M C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
She was very patient with me and got down to the bottom of it at first. It was a little tough but at least figured it out and I got what I needed. Thank you.
I had reserved 2 nights in Rome in May, but the cruise ship changed the dates of arrival, so I had to pick different dates in April with a different cruise ship & got in touch with the hotel, they agreed to my request to rebook in April instead, & finally I was been able to get the refund with Trip.com. Thank you 🙏 after all.
Hi Zaven K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Very happy with the service when I got online and book booked my flights and book pick ups. They all come through really fast really happy with them.
Hi Derrick D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Booked my apartment stay in Guangzhou with ease. Turned out to be 5* stay for a Airbnb price. They put you in touch directly with the vendors which was convenient.
Hi May C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Booked my apartment stay in Guangzhou with ease. Turned out to be 5* stay for a Airbnb price. They put you in touch directly with the vendors which was convenient.
I booked 2 flights with trip. Com and the baggage from Sydney to Bali was an extra $159 I went to the airline and paid $130 When i asked Trip. Com to transfer to 20 kg baggage between outward and inward they said No not possible I have between my two booking spent $440 just for baggage I will not be using Trip.com in the future as trip.com did not help On a positive note I spoke to a customer service person this morning who was 100% helpful and helped me get extra baggage for one of the bookings from the airline website i wish there were more customer service persons like him
Dear Terena L,
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced regarding the baggage charges. Unfortunately, due to airline regulations, baggage allowances cannot be transferred between flights. We understand this may not be ideal, but we must adhere to these policies.
We appreciate your kind words about our customer service representative who assisted you, and we're glad they could help with your additional baggage needs. Your feedback is important to us, and we'll use it to improve our services. If you have any further questions, please let us know. Thank you for your understanding.
I was able to buy china domestic flights from trip.com. However, I am not able to select seats. I was informed online that I need to go to carrier's site to select seats. However, each carrier's site is not working with customer with US mobile number. They asked me to register/create a count but expect me to have China cell phone to receive the validation code. It would be great if Trip.com can help foreigner customers to get pass these rediculous steps.
Dear Sharon M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Purple M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.