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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4.1 stars from 5,073 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 5th among Hotels sites.
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Had a great overall experience buying tickets for multiple hops & across multiple continents & major airlines; all this whilst also securing the best possible airfares
So far, it is so smooth. I hope you will also be differentiated from your peers in the market. Well done and keep working on it!
Hi Qin Q,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I just booked a flight from Osaka Japan to Seoul Korea mistakingly put the wrong date then I had to cancel the whole thing and booked new flight some of my money not refunded also extra 5 kg luggage within minutes went from 34 to 44 Dollars, and why refund money takes so long to be refunded…
Hi Muhammet K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I was using different website for connecting flights, they only gave you 2 or 3 return flights options, which was difficult to get a flight without stay overnight both departure city and transit city. Trip.com give me combination of different airlines and times, it's really life saver for this trip.
Hi Hong H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I booked my airline tickets and TRIP added their phone number and email as the point of contact. I am now limited to select seats, buy upgrades or do anything on the airline app which o am usually able to.
Dear Ram N,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I've used Trip.com on many occasions for domestic flights within Thailand. It's an efficient site.This flight is with Air Asia which is a good efficient airline.
Hi Jeff J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Faster response, cheaper price and variety of choices
Hi Soe Htut W,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had a few issues with suppliers and trip.com managed to sort them out. They are very responsive and try their best to navigate multi language and countries issues. Well done 5 stars
Hi Kelvin b,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Trip.com have to date exceeded my expectations of an OTA. They appear to have good customer service and it is much easier (and faster) to get through to an agent that can help you with the query.
For any escalated issues, the notes within their system seem comprehensive to help other agents help resolve complex queries should they arise.
Recent experience with Violet and others in the team following a cancelled hotel (part of the Sonder collapse) they have worked to get a reasonable resolution despite prices changing significantly from initial booking to current prices closer to the departure date.
I used to have majority of bookings with Expedia and Booking.com but Trip.com inventory has expanded and now has majority of my business. I haven't yet booked many flights due to price fluctuations in the checkout process.
Hi Ian R，
Thank you for your feedback! I am so glad to hear that Violet helped you resolve your concern. Thank you for recognizing the hard work of our colleagues in making sure that we provide the best customer experience possible for our customers. Please know that we value your feedback as it motivates us to improve each day. I will make sure to pass your compliment to Violet. We'd love to recognize our employees' efforts as well. Thank you for taking the time to write this review. Again, thank you, and have a great day!
Best regards,
Frederic
Trip.com
Trip.com has the best prices, ever in one app. Great rewards. Easy to find all your booking. Highly highly recommend
Hi Susan W,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Really bad really really really really really really bad
Dear Brodhi P,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
To all travelers body I recommend all of you for make Trip.com your first choice and favorite for buying all trips tickets for airplane, trains and hotels 😍🥰🌹
Hi Evaristo N,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I seem to have wasted 7 days trying to resolve this issue. Given that so much time has already been lost and I don't feel we're making progress, could you or your team please escalate this matter to a higher level of management?
Dear Nitin S,
Thank you for your feedback. We're sincerely sorry for the inconvenience you have endured. Please note that we have no intention of causing you any hassles. Please know that we are constantly working to improve our service. Rest assured, your concern will be addressed accordingly, and our agent will contact you as well. Thank you for your cooperation and understanding!
Best regards,
Frederic
Trip.com
Booking was easy enough, but the TRIP.com User Interface is poor at supporting passengers with disabilities, particularly with non-US-based airlines.
There's no solution available to engage airlines through the TRIP.com passenger experience.
I tried using the Trip.com Customer Service, but that was useless.
When I needed handicap seating AND wheelchair reservations for a Thailand-based airline, there was ZERO assistance.
Dear Sen-sei S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I booked my ticket outside of having the app. Now I have the app and it wont permanently store it. How does this work?
Dear Lisa L,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Hi Oyun O,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I really like how trip.com has real time cheap prices. However, I wish there was a notification of when flights will get expensive because this happened to me and I was so sad! But nonetheless trip.com still does its job in finding the cheapest flights.
Hi Melanie R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Within the booking process a 9 PM flight was sneaked in between a 6 am and a noon flight. Hence I basically lost 12 hours.
In my mother tongue there is no am or pm, we use 24 hours - that's way clearer!
Dear Twennithree C,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
They have problems with website, your info might get changed for unknown reason and they will insist that you made mistake not system. They will deny any wrongdoing on their end blaming you for the error. My partner birthday year was changed, all other info was fine. Right after payment was accepted I realized that her year was wrong I contacted customer service explained everything, was told that they will call me back within 24hrs, they didn't. I Had to call them back, was told that it's my fault, had to send additional screenshots to prove my case. Waiting for response. They want me to buy a new ticket…
Dear Marek M,
Thank you for your feedback. We have thoroughly reviewed the situation and found that the system is functioning correctly. We understand that this experience has been frustrating, and we apologize for any inconvenience caused. Our team is here to assist you further and ensure that your concerns are addressed. Please feel free to reach out if you have any more questions or need additional support. We appreciate your understanding and patience.
Hotel & flight are cheaper than others, especially in China. Easy to book, and quite accurate. When get any issue, easy to contact the customer service.
Hi Tim D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sam B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.