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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,850 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 5th among Hotels sites.
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Booked a flight from Bangkok because airline was not accepting foreign credit cards. Was first time to book via trip.com. All was good working perfectly. Ticket was issued a few minutes after payment. I liked the reminders from trip.com plus the real time updates about the flight and the boarding. Well done trip.com. Will consider further bookings.
Booked a flight from Bangkok because airline was not accepting foreign credit cards. Was first time to book via trip.com. All was good working perfectly. Ticket was issued a few minutes after payment. I liked the reminders from trip.com plus the real time updates about the flight and the boarding. Well done trip.com. Will consider further bookings.
I called support after they put in a flight that there is clearly no time to transfer, asked for a change and they were not helpful didn't understand the connections or the destinations. Help was not provided even after the airline canceled.
Dear Nathalia N,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I called support after they put in a flight that there is clearly no time to transfer, asked for a change and they were not helpful didn't understand the connections or the destinations. Help was not provided even after the airline canceled.
My experience with Trip.com was truly excellent. Although I faced disappointment with the hotel, Alex and the support team handled my case with outstanding professionalism, patience, and genuine care. Alex went above and beyond to assist me and make sure I was compensated fairly. I sincerely appreciate the effort, quick responses, and high-quality customer service.
This is not the first time I have contacted Trip.com support, and I always receive the same high level of care, quick assistance, and genuine understanding.
Thank you, Alex, and the entire Trip.com team I am very pleased with your service.
Hi Jammaa E,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Probably my own fault, so used to booking it I never looked this time to see what airport, just assumed it would be at the airport I fly out from
Hello Kevin K,
Thank you for your feedback. We apologize for the inconvenience with your booking experience. We assure you that adding hassles was never our intention. We are continually striving to improve our service. If you need further assistance, please feel free to reach out to us—we're here to help. Have a great day!
Best regards,
Lyn
Trip.com
Probably my own fault, so used to booking it I never looked this time to see what airport, just assumed it would be at the airport I fly out from
I had a really positive experience. The website was very easy to navigate, and the booking process felt smooth from start to finish. The airfare shown was the true final price—no hidden fees or surprises at checkout. I also appreciated how clearly everything was explained, including what was included in the fare, such as seat selection and baggage. Overall, a transparent and hassle-free booking experience. Highly recommended
Hi Dyosa x,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had a really positive experience. The website was very easy to navigate, and the booking process felt smooth from start to finish. The airfare shown was the true final price—no hidden fees or surprises at checkout. I also appreciated how clearly everything was explained, including what was included in the fare, such as seat selection and baggage. Overall, a transparent and hassle-free booking experience. Highly recommended
Booked a ticket from Pittsburgh to Austin Texas that went through Orlando, had to collect a checked bag, and recheck it, go through security and pay for the bag fees again for the second leg of the flight. Not to mention having to wait an hour to pick up the suitcase, then wait the better part of an hour to actually recheck it in, go through security and nearly missed a flight for which there was an over two hour window. A thoroughly miserable experience all around, and completely unnecessary.
Dear Simon M,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Booked a ticket from Pittsburgh to Austin Texas that went through Orlando, had to collect a checked bag, and recheck it, go through security and pay for the bag fees again for the second leg of the flight. Not to mention having to wait an hour to pick up the suitcase, then wait the better part of an hour to actually recheck it in, go through security and nearly missed a flight for which there was an over two hour window. A thoroughly miserable experience all around, and completely unnecessary.
Pricing is no longer competitive as it used to. Some features like updating the passport details was not possible prior to payment.
Dear Nancy N,
Thank you for your feedback. We apologize for any inconvenience caused. We strive to offer competitive pricing and understand your concerns. While price differences can occur due to various factors, Trip.com provides comprehensive customer support, a user-friendly interface, and exclusive deals that enhance the overall booking experience. We also want to let you know that the passengers can see the price of the service at the time of booking and decide whether it matches their needs or not. If the requirements are not met, the passenger has the full right to terminate the transaction before the booking is completed. We appreciate your understanding and are committed to improving our service.
We are genuinely sorry about the unpleasant experience with the APP. Please understand that this is not the service we want you to receive from our side. Your feedback motivates us to continue our best practices and improve what we need to improve.
Pricing is no longer competitive as it used to. Some features like updating the passport details was not possible prior to payment.
Hi, the booking experience is good. However, for my specific trip, I will be traveling to Bangkok for business next week. Many times, when you travel to Bangkok, due to heavy traffic it's more ideal to book a hotel next to wherever you need to be for your business. Or else you end up traveling for many hours a day, and end up paying more for public transportation than you would on a hotel.
My four day trip required me to be in two different hotels in two different sides of town in Bangkok. I tried booking a flight down to Bangkok, then booking two different hotels but the system didn't allow me to do that, before booking a flight back. If there was a way for me to book a flight, a few nights in Hotel 1, a few more nights in Hotel 2, before booking a flight back. All done in one booking that would be even more ideal for someone like me or someone who may travel often for business.
I mean no disrespect in anyway, hope this review is helpful. Thank you for your service.
Hello Toto L,
Thank you for your feedback. We're sincerely sorry for the inconvenience in your booking experience. Please note that we have no intention of adding any hassles to you. Kindly know that we are constantly working to better our service. Rest assured, we will do everything in our power to improve our service. We also appreciate your point of improvement. Please know that we value your feedback as it motivates us to improve each day. Thank you for your cooperation and understanding!
Best regards,
Lyn
Trip.com
Hi, the booking experience is good. However, for my specific trip, I will be traveling to Bangkok for business next week. Many times, when you travel to Bangkok, due to heavy traffic it's more ideal to book a hotel next to wherever you need to be for your business. Or else you end up traveling for many hours a day, and end up paying more for public transportation than you would on a hotel.
My four day trip required me to be in two different hotels in two different sides of town in Bangkok. I tried booking a flight down to Bangkok, then booking two different hotels but the system didn't allow me to do that, before booking a flight back. If there was a way for me to book a flight, a few nights in Hotel 1, a few more nights in Hotel 2, before booking a flight back. All done in one booking that would be even more ideal for someone like me or someone who may travel often for business.
I mean no disrespect in anyway, hope this review is helpful. Thank you for your service.
I started using trip.com during my china visit. It is very smooth, it has everything and it is very quick. I believe now i am with it for all my on coming travels
Hi Waheed A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I started using trip.com during my china visit. It is very smooth, it has everything and it is very quick. I believe now i am with it for all my on coming travels
I am a particular person about the pricing I paid so I will always survey price between available platform and direct from airlines or hotel to get the best outcome out of it and trip.com is the apps that I always ended up with all my bookings due to their pricing always competitive
Hi Ahmed A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I am a particular person about the pricing I paid so I will always survey price between available platform and direct from airlines or hotel to get the best outcome out of it and trip.com is the apps that I always ended up with all my bookings due to their pricing always competitive
Initially I was apprehensive about its services, but then decided to take the risk. My tickets were booked with ease and without any hidden charges in most convenient manner. I would surely like to use this again for my next booking.
Hi Shravan S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Initially I was apprehensive about its services, but then decided to take the risk. My tickets were booked with ease and without any hidden charges in most convenient manner. I would surely like to use this again for my next booking.
Very bad experience. I booked my trip fr perth to xian for our April 2026 travel. I was allowed to select seats for sector fr perth to sg ( and return). But I was not able to select seats for the sector fr sg to xi'an (return). Despite follow the guide given by trip.com, I failed to get hold of my hooking with SCOOT, thus unable to pre-book my seats & meals. The AI is not helpful at all. Hope a human customer support can help in this case.
Dear Marsha O,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I wanted to purchase 10 airline tickets but your website restricted me so I split them into 2 5 each on 2 computers. I purchase 1 and went to another computer all ready to purchase and I got hit with the price changed causing me to pay $400 more for the second set of tickets. This happen before I am very unhappy and most likely won't use your service in the future.
Dear Kurt S,
We sincerely apologize for the inconvenience you've experienced with the ticket purchase process. Ticket prices can fluctuate due to real-time demand and availability, which may have caused the price change you encountered. Additionally, please note that our system currently supports booking for a maximum of 9 people in a single transaction. We understand how frustrating this can be and appreciate your feedback and understanding.
Really concerned that my trip to Kathmandu next march that all the tickets were not issued together. Also am having difficulties confirming flights with the airlines despite using th Airline booking reference
Hi Bryan B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
$29 one way flights were advertised for Adelaide. I needed return flights so I thought I'd try my luck. Long story short, I have now secured my return flight CBR-ADL for the princely sum of $950.
Great work Trip.com
Never again
Dear Simon S,
We understand your frustration regarding the fluctuating ticket prices. Flight prices can change in real-time based on market demand and other factors. To help you secure a better deal, we recommend checking different flight times and choosing the option that best fits your schedule and budget. If you have any questions or need assistance, please feel free to reach out to us. Thank you for your understanding and support.
Uncomfortable or waiting and thinking the flight sched for how long time of waiting until now not yet boarding it disturb our rest in this early morning delayed flights.
Dear Jose J,
We apologize for the inconvenience caused by the flight delay, which is controlled by the airline. Please be patient as we work to provide you with the latest flight information. If you have any questions, feel free to contact our staff. Thank you for your understanding and cooperation.
I've tried many booking apps, but this one stands out. It's the perfect blend of a powerful search engine and a simple, beautiful interface. It feels like it was designed by people who actually travel and book things regularly. 10/10!
Hi Deo d,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I've tried many booking apps, but this one stands out. It's the perfect blend of a powerful search engine and a simple, beautiful interface. It feels like it was designed by people who actually travel and book things regularly. 10/10!
The Trip.com maths it very easy to book you flights based on information that helps you make decisions - based on prices, timing, baggage, policies etc
Hi Raghuvir R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Hi Omar Q,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had problems booking on an airline website - they rejected my payment twice, I think because I declined to switch off my adblocker!
I had no problems with Trip for the same flight - plus Trip offered me access to the airport lounge.
Hi David B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gerd G,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.