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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,857 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 5th among Hotels sites.
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The computer changed my return date by a month, then made it as difficult as possible to get a return flight. I will make sure to write a very poor review on the BBB website!
Dear Will b,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
This í the 2nd time I use Trip.com to buy flight ticket. Ít is smoot and good experience for me. Many thanks.
Hi Tran T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Used to be loyal to Star Alliance and flew over 2.5 million miles. Used to get upgrades and could find decent fares on their sites. With all the cutbacks loyalty doesn't matter. Trip.com is my new go to. More choices. Even found affordable business class tickets for SE Asia. Hotels too
Hi Diane B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The time between initiating the choose of flights and refreshing of the process is too short.
Hi Cheuk M,
Thank you for your feedback! We appreciate you sharing your feelings with us regarding your booking experience. We regret to learn about the refreshing interval. Please note that we put great importance on the quality of our services and the satisfaction of our customers. Kindly be advised that we endeavour to improve our service every day. Please know that we value your feedback as it motivates us to do better. Thank you so much, and have a nice day.
I advised you of 2 flights that I did not book myself. 2 unknown people booked flight, fraudulently using my credit card. Even though I rang and advised you and your fraud team. You would not cancel the tickets, not refund me the money. It was as if Trip.com was part of the fraud. I still have had no response from you. I have advised the Australian Fraud Police to investigate your practices to see if this is a common practice of Trip.com. The least you could have done was arrest these 2 people as they boarded the flights on 1st April 2026. The Australian Police Fraud team have advised I have a strong case to prosecute Trip.com which I am engaging lawyers to do so
Dear Jeffrey S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Shopped around for airfare. Trip.com offered a very chep price, I did not believe at first. When, y flight was confirmed by the airline, then I believed.
I've been using Trip.com for the past year and I've had no problems so far……
I'm hoping this will continue as I continue with my future travels.
Thank you for being seamless and easy to use.
Hi Lucy E,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I'm very much satisfied with your services of notifications on flight time of boarding, departure and arrival except some airport lounges are fully booked in some airports.
Hi Abubakar Mallam B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Good... still sometimes trying to get met to accept some offers...
Hi Patrick P,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I recently had the misfortune of having to cancel a trip from Australia to Europe because of the war in the Middle East. This was devastating as the holiday was something that I had been looking forward to for years.
When I explained my situation to Trip.com and the Customer Care duty manager Taha, I had the full amount of my accommodation in Amsterdam refunded. This went a long way to alleviating my stress and disappointment of not being able to travel to Europe. As a result of this, I would not hesitate in arranging accommodation via Trip.com in the future, or recommending them to others. The team at Trip.com have proven themselves to be flexible, caring and kind. My experience with Trip.com demonstrated to me that there is still fairness in the online world of travel booking.
Thank you Taha and team!
Hi Byron H,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
I spoke with Jessica and she was brilliant also returned my call with a long wait. Thank you
Hi Dixie D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Forcing the refund as voucher and even with that for two weeks no refund yet and blame the airlines for that, so be careful because no refund even if they cancel ur trip
Check the pic for proof and check the date
Dear Hazem O,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Good overall. However the boarding passes had to be issued directly with the airline.
Hi Yian J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
While the booking and ticketing experience was fantastic, flight delayed wasn't notified promptly. More so there was a 30 riyal charge for boarding card issue, which was due to their system failure of inability to check in electinically. The refund was promised by check in staff on arrival at Riyadh, where Fly A deal staff asked us to approach customer services instead, and your service in that regard has been abysmal
Dear Sga S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Found that bookings are easier and normally cheaper that actual site offers or other booking Apps. Easier, faster and cheaper. But we do need actual confirmation from the carrier or hotel site to re-affirm firm booking to avoid issues with carriers or hotels.
Hi Jerry T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The ability to look up a flight and get the cheapest option possible is fantastic. Trip.com takes away all of the worry and makes travel enjoyable again.
Hi Eddie M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Trip.com is a very user-friendly booking website for flights especially "multi-city" destinations.
Also great for booking High Speed Rail Tickets in China and provides very reasonable priced eSims purchases for China and other parts of Asia. Overall, very happy with using Trip.com
Hi Aldrin K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I have been traveling extensively since 1994 worldwide. I have used about every travel aid service, and later Apps there are and have found that TRIP.COM, formerly CTRIP.COM, gives youthe best experience, support, prices, and ease of use over all other services. By far they exceed all services that I have tried, and I have tried them all.
Hi Byron B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Nil customer resolution for a flight three months away not being able to change it by three days. Customer service was poor, no common sense, only throwing the book at you. Am not dealing with Trip again. Virtually a scam. Once you pay, you will not see that money again if you have to change flights even by an hour.
Halo Alex L A,
Terima kasih telah memberi tahu kami tentang masalah ini. Kami mohon maaf atas ketidaknyamanan yang terjadi. Mohon yakin bahwa kami akan memeriksa lebih lanjut dan menghubungi Anda secara langsung. Masukan Anda sangat kami hargai dan benar-benar kami perhatikan. Kami menghargai kesabaran dan pengertian Anda dalam masalah ini.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Carol T,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.