Trip.comReviews 4,722

Horrible horrible company please do not use. I booked a flight to Istanbul and when I went to check in I realised my flight home was not showing. I immediately called them and asked what was going on and they said that they forgot to issue my ticket home and the flight was now full. They promise and promised they'd help and all I got was countless pointless emails and me trying to ring them so much just to find a solution. I was literally begging them to book me on a replacement flight which they left for me to find. I found one and they informed me because my ticket was not issued I could not get on the flight. They also informed me to book my own tickets as they we're not able to for some reason. My holiday is ruined I cannot go as I won't be able to get home they are refusing to refund me and saying all they can do is refund a small portion of the flight do not book with them whatever you do they are scamming you I have now lost £1500

Trip.com booked a flight for me, that had been cancelled. Never got a note, just realised, when tried to check in. No refund, no s**t given... Worst I ever tried.

An unclear, misleading, mistranslated refund policy. Cancellation inquiry takes forever, too. There goes a good sum of money right into the waste bin.

Regardless of the exact nature of each victim, it all revolves around trapping you out of refund eligibility, incompetent customer service, and simply ignoring you.

I bought a flight MAD - DOHA for my dad, so he can go to the World Cup Qatar 2022. I wanted to change the date departure only because his flight has been affected by the new dates open ceremony from the FIFA / World Cup Qatar 2022, which is not my dad faults... the FIFA / World Cup Qatar 2022 made the changes last weeks, and the departure date is affected now. Furthermore, I contacted Trip.com on the phone more than a week, spending large hours without not solution. Trip.com wants to charge me a fee to change the new date flight one day before, more than +€598 airline fee + €92.93 agency fee. To be frankly honest, it is a massive fee. Basically is a new flight, which is not far and it's a theft. I bought the same flight for my cousin and I had the same issue with Edreams.com (their competitors) and they only charge me €60 to change the date flight from Edreams agency.

I have the worst customer service from Trip.com, they are not clue what they are doing and also liars. They are not helping with my issue and the case is not solved yet. Trip.com said they already contacted the Qatar Airways and it's not true. I called Qatar Airways to verify this and Trip.com has not contacted Qatar Airways. Trip.com sent to me an email saying the one who charge this fee is Qatar Airways, which is not true, they don't charge a fee to change a new date flight by the law.

Trip.com are liars and cad! I will put a legal action on Trip.com, are ripping off customers. They are brazen thieves and crooks swindlers!

They are a BIG CHEATER!
They are a BIG CHEATER! They are a BIG LIER!
WARNING… RED FLAG
DONT BOOK YOUR FLIGHT HERE OR ELSE YOU WILL BE STRESSED BIG TIME!
ONCE YOUR BOOKING IS DONE… THEY ARE ALSO DONE WITH YOU!
THEY ARE NOT HELPFUL AT ALL
READ AND YOU WILL LEARN!
I booked a flight and choose WITH REFUND POLICY and CHANGE DATE as I know anytime there will be some changes made for my schedule.
I cancelled it and re-booked another flight with them too. When I asked for a refund, they told me that I booked a ticket with no refund and I will not get anything out of it.
I told them to check as I know what I booked, they didn't put anywhere like receipt about cancellation policy and all and at the end of the day, they will use it against you that you don't have any proof that you booked with refund therefore, they WILL NEVER RETURN YOUR MONEY.

ABOUT MY 2nd booking, the last name was misspelled and Emirates airline told that only TRIP.com can change it since ticket was bought through them and that they can change it as long as it is 2 hours before the flight.
WHAT TRIP.COM DID… nothing… they can't do anything Ang contact EMIRATES, and if emirates can not do anything,,, they can't do anything either.

HORRIBLE SERVICE

I have all the proofs, get in touch if you want to know all the complete details

I wish I could give this company no stars at all honestly! AWFUL EXPERIENCE! Tried to cancel when I realized wrong dates literally within an hour of booking which it says I can let their terms and conditions, but got an email saying it was still reserved called cause by this point it was day before said that their "supplier" was closed at 3 in the afternoon would I like an email or call back said obviously a call because email didn't work before! Got an email at 4 in the morning it couldn't be cancelled even though hotel agreed to cancel. Got up at 4 am called them and they said that you could cancel or change a booking after 15 minutes even though their " terms and conditions said so" she said could you take a screen shot and send me that along with the name of person at the hotel! I just finally hung up! DO NOT USE SCAM! Will be leaving further reviews

The two representatives working the call center at trip.com were fantastic and helpful with trying to help me solve an issue of my connecting flight being rescheduled for the same time as my first flight. They helped me find a few options that would work. Unfortunately both of their attempts to help me were denied by another department at trip.com and now I am attempting to get a refund for two flights with a no cancellation policy. If it doesn't go through, me and my husband will lose $1400 and be forced to cancel our entire trip (we won't be able to afford the rest with this loss). This should have been an easy fix but the restrictions set by trip.com have ensured I will never use this site for booking again. And I tried to fill out the "customer service survey" but the submit button isn't working!

If you want to throw money away. Use trip.com. They will show you hotels way out of your search area and modify your dates and set it so it's nonrefundable when you realize it's check in time the day before you even travel. What a waste. Thanks for NOTHING. Their "help" section in their app is less than useless too. Avoid trip.com

I still don't have any update on my booking. After confirming the hotel booking and before 2 days from travel they sent me an email saying no more rooms available. Asked the agent to escalate my case and for a manager to call nothing happened. I still have one day and I don't have a hotel booking. Worse experience ever!

I booked a ticket from Greece To Malta. The first flight was on sky express and the second flight was on Ryan Air. The time we had between flights was an hour. I thought this would be enough time if the arrival and departure was in the same terminal. Which it is not. We landed in Terminal 1 and needed to got to terminal 2. Needless to say we missed out flight. We had to book another flight for 1200 EUR and an extra 22 hours travel time. The airport staff informed us that it is physically impossible to get from one terminal to another in the time trip.com gave us. yet they still sold the tickets. This is a scam in my opinion. They dont care either

Airline has cancelled my flight and processed full refund to them a day later (confirmed with the airline) and 3 months later, I still have not received my money back from trip.com, despite calling and messaging them multiple times. This is an absolute joke.

Received confirmation that our hotel was confirmed. I called the hotel a few days later to provide our arrival flight details however the hotel representative was not able to locate the reservations. We called Trip and spoke with an agent and was provided with a case number after reporting the issue and was informed that everything will be taken care. Received an email from Jenny Lin - Customer Support, two days later that the room at the hotel was unavailable. We chose the specific hotel for its location as we had a flight to catch the next morning. We ended up having to call another hotel directly to reserve our rooms and we did received our refund from Trip. A lot of time wasted in this wild goose chase! Trip.com- Your lousy operation and inadequate organization is causing a lot of inconvenience but most importantly your company should not put your employees/staff in these positions where they have to deal with complaints through no fault of theirs but is a result of poor management.

This has been an awful experience and I don't want anyone else to go through what I have. After booking my flights through trip.com I arrived at the airport for my Qantas flight from Sydney to find it had been cancelled. Trip.com did not even provide me notice of this cancellation. This meant I missed my connecting flight in Bangkok which had also been booked on same ticket through trip.com
I was able to get on a Qantas flight the following day but to date, trip.com have failed to refund me for the second flight (connecting flight I missed from Bangkok). I had to pay for an extra ticket with the airline directly. Every time I call or email trip.com tell me they will get back to me but never do. Or they tell me to take it up with the airline but the responsibility lies with the travel agent (trip.com) as this is where the ticket was booked.

Terrible service, book you on flights with not enough change over time only 1hr. Have been on the phone with them for days showing them they need to change our flights. On their website and airlines website it clearly states what change over time we need. They refuse to help you to change them, ignore the facts and cancel your request. Charge you for something they have done wrong and take up days of your time. And then on the phone tell you that its your fault and you've wasted your own time. Their the ones that are meant to sort our flights out for us. Would not use them again, say they will get you to your destination is not ture.

My partner booked flights that were cancelled due to COVID back in 2020, they gave her credits and told her she could only rebook with the original airline. We have been trying to get them to rebook the flights for over 2 years now and nothing. Whenever we contact them they tell us theres nothing they can do, in fact they want more money. We think we have lost all our money, due to something that was totally out of our control and was totally the airline and Trip.com fault.

DO NOT USE TRIP.COM

Didn't let me know my flight was cancelled until 5 days before departure despite the airline informing them 7 weeks earlier! At which point all good replacement flights were filled, and I had to travel for 10 hours instead of 2, with a stop over for 5 hours!

Then when I contacted them they refused to take any responsibility, suggesting 5 days notice was more than acceptable and that nothing could be done, blaming the airline.

About to Travel in 2 days.
Booked Tickets through Trip.com and got confirmed Itinerary.
Later received an email informing that my onward flight timings been changed by Airlines.
I checked airline website and no changes in those timings.
Anyways I booked an alernative onward flight.
But now I called them to confirm all good agent replied saying my onward flight is OK but return flight been changed by Airlines.
When asked about reasons of change he said he is not sure on that but keep on stressing me to book an alternate flight.
Really?!
Seems Trip.com is trying to cheating customers by not booking tickets with Airlines as per confirmed date or trying to resell those tickets for high price by making existing customer bookings book alternate flights.
When asked about flight change reasons this agent was speechless or telling like seats not available?! What the meant by that? I got confirmation when I booked it.
Unless Airlines really changes the time or cancelled the flight I don't understand how this agent asks me to reschedule my flight plan?!

Full scammers Trip.com

Not sure whats going to happen to my return flight.
They said they would be contacting me in 24 hours regarding this plan.
Stay away people from Trip.com

HAD A FLIGHT PLANNED AND BOOKED. THEY SUBMITTED EMAIL THAT FLIGHT CHANGED. THEY HAD US LANDING IN AIRPORT 4 HOURS AFTER A CONNECTING FLIGHT AND SAID NOTHING THEY CAN DO. WE HAVE DISPUTED THE CHARGE AND ARE HOPING FOR FULL REFUND. TOLD US TO REBOOK AND THAT DO TO AIRLINE REGULATIONS IT HAD TO BE 48 HOURS EARLIER THAN THE DATE WANTED OR 60 DAYS LATER. NOT EVEN CLOSE TO WHAT IS REGULATED. IF YOUR FLIGHT CHANGES BY MORE THAN 4 HOURS DUE TO THE AIRLINE. TOTALLY OUT OF YOUR CONTROL THEY MUST ISSUE REFUND IF IT DOES NOT WORK FOR YOU! THEY SUCK PERIOD AND SOME PEOPLE JUST DONT KNOW HOW TO FIGHT IT SO THEY KEEP THEIR MONEY. THEY SHOULD BE CLASS ACTION SUED. WE KNOW EXACTLY WHO TO CONTACT TO GET THIS STARTED TOO!

I booked a trip on Trip.com several days ago. When I went to review my flight details in the email confirmation I realized that the outbound flight was not what I thought I had booked. Fortunately I added a Cancellation Guarantee Package which was inexpensive. When I contacted customer service about the error they responded quickly and explained everything in detail and clearly. They are processing a refund and I can rebook the flight. I used Trip.com for a flight in June and was very satisfied. Great prices, great service. Will use them again for future travel.