Trip.comReviews 4,735

HAD A FLIGHT PLANNED AND BOOKED. THEY SUBMITTED EMAIL THAT FLIGHT CHANGED. THEY HAD US LANDING IN AIRPORT 4 HOURS AFTER A CONNECTING FLIGHT AND SAID NOTHING THEY CAN DO. WE HAVE DISPUTED THE CHARGE AND ARE HOPING FOR FULL REFUND. TOLD US TO REBOOK AND THAT DO TO AIRLINE REGULATIONS IT HAD TO BE 48 HOURS EARLIER THAN THE DATE WANTED OR 60 DAYS LATER. NOT EVEN CLOSE TO WHAT IS REGULATED. IF YOUR FLIGHT CHANGES BY MORE THAN 4 HOURS DUE TO THE AIRLINE. TOTALLY OUT OF YOUR CONTROL THEY MUST ISSUE REFUND IF IT DOES NOT WORK FOR YOU! THEY SUCK PERIOD AND SOME PEOPLE JUST DONT KNOW HOW TO FIGHT IT SO THEY KEEP THEIR MONEY. THEY SHOULD BE CLASS ACTION SUED. WE KNOW EXACTLY WHO TO CONTACT TO GET THIS STARTED TOO!

I booked a trip on Trip.com several days ago. When I went to review my flight details in the email confirmation I realized that the outbound flight was not what I thought I had booked. Fortunately I added a Cancellation Guarantee Package which was inexpensive. When I contacted customer service about the error they responded quickly and explained everything in detail and clearly. They are processing a refund and I can rebook the flight. I used Trip.com for a flight in June and was very satisfied. Great prices, great service. Will use them again for future travel.

Their policies are fake and they dont issue refund just in case if you have to cancel ticket. Totally fake site. They dont even honor their word or policies written on site.

There representatives are not at all trained and provides you false information. Not issuing refund that they promised.

Sagar Khosla

I placed one order for a return trip with adults and kids. They processed one flight correctly and the other wrong. The airline helped as much as they could but since i kept failing the security there was only so much they would do. The security was my card number- this was trip.com card so i failed to know it. The billing address for the card- trip.com, obviously i failed this also, the name the card was in- also trip.com member of staff/card holder so again i failed it. Trip wiped their hands when i rang them and i ended up having to pay which cost more than the original flights for this trip. Their guarentee is absolutely nonsense as the same people reply with silly unhelpful answers every time. Avoid all ALL costs. If it looks cheap- it is and you WILL pay for it in the long run. I will NEVER in my life EVER travel or use these ones ever again. I can honestly say i will swim quicker. And my review isnt a fed up person. I have hours and hours of chats trying to resolve their mistake and email after email of proof to back up everything i have said. AVOID complete robbers

I called to them because of a missed flight due to denial of entry upon check-in. JIN AIR informed passengers that their connecting flight is not existing and that they needed a visa to enter South Korea from Japan. Customer service and managers are very persistent they are not held liable because they already informed passengers through Travel Notice upon confirmation of booking. BUT NO, they don't. Their travel notice doesn't include that passengers needed to acquire a visa for their travel. And because I proved to them that there wasn't any notice about the visa, they will find another loophole and shove their TERMS and CONDITIONS down your throat to silence you and so they can get away from the problem. They will push you back and tell you that they are not responsible for any problems that arise with your bookings. Regardless how many times I explained the problem to the Manager named Steven I spoke with, he just wouldn't understand the problem and even tells me no, when I tell him to listen to me as I kept explaining then would tell me later on that he don't understand the problem. He's very unprofessional, and obviously very incompetent with his work. He could not provide proper solution, and even tells me to understand my own problem. I wouldn't have called them if I can resolve it by myself. He's a real jerk. He even tries to confuse the situation telling me of a certain flight number has been changed then takes back what he says and tell me I'm the one who's confusing. This travel agency is far worse. I wouldn't recommend it at all. No wonder their website only has a 1 star rating. They are only in for the money but not for the service. Their service stops the moment you paid for your booking. This is a hellish experience and I definitely do not want to experience it again. NEVER AGAIN. Furthermore, I tried deleting my account from their website and it doesn't allow me because I recently changed the email linked to it. What?! I never changed my email on it. It just wont allow me to delete the account which is very ridiculous and suspicious. THIS COMPANY IS A SCAM FOR SURE.

While I had booked hotels before on Trip, this time I have booked my first (and definitely last!) flight on Trip.com. I never expected to see such a bad service when they have "service guarantee" advertised on Trip website!

Just to put it in nutshell, booking from them is all headache and many hours of time wastage. Airline had cancelled one flight (and the airline were ok to provide alternative flight without any fee as it was their issue); however Trip keep asking me, you can request for change yourself and pay money! Even Trip had cancelled my lounge which I bought without any prior notification or reason or anything and I need to wait a month to receive its payment! For all of these, I needed to talk to so many support team representatives on chat and phone (even supervisor), but many were not knowledgeable or even never get back to you when they promise to give a call back to you.

In the end, airline helped to change directly after I informed them about Trip.com inefficiency. The airline mentioned Trip "intentionally does not provide the alternative" otherwise we are willing to do so as you can see. It means if I trusted Trip (which I used to trust before) and did not contact the airline, I should have paid extra which was not needed!

In conclusion, extremely bad and misleading service from Trip. What I felt from dealing with Trip.com for flights was "just money matters; satisfaction, time and honesty does not matter at all". I hope by sharing this, future customers know about their rights to not fall into "Trip traps" and check everything, as apparently Trip is not as honest as I thought…and well, they do not "care" about you even at the higher management level, as there was no simple apology even in the end...

Honestly worst customer service I've ever had to deal with. I booked two flights in May and they got canceled, they couldn't do anything for me. I requested a refund, they said the refund would take 2-3 weeks to process and receive. It's been 8 weeks and till this day they say sorry its still processing, the airline hasn't refunded us the money. DO NOT DO BUSINESS with them. You'll be very disappointed

I booked a Paris-London-Stavanger flight through Trip.com, and they failed me at every single stage of the process.

First, it was impossible to book the luggage for the London-Stavanger part on Trip's site. No problem, they say, you can do so on the airline's website. This was of course impossible, since the company (Norwegian) required me to do it on Trip's website. Multiple appeals to Trip, all useless. As a result, I had to pay the premium airport cost for my luggage, wiping out Trip's price advantage several times over.

Then comes time for online booking. This proved impossible for all flights through the Trip site, and then the airline sites would not recognize my reservation number. Multiple appeals to Trip, all useless. As a result of not being able to pre-book, I ended up overbooked on the last flight of the trip.

In the future, I will always buy tickets on the airline's sites directly.

I have booked a flight for Gulf Air through Trip.com for Mumbai->Frankfurt via Bahrain which further I need to travel to UK. Due to Airport transit Visa requirement in Germany, had requested Trip.com to change my flight from Bahrain-London rather than Frankfurt which they said it is possible and price difference is to be paid. After speaking with at least 10-15 Specialists from their US customer care they kept me waiting for the payment for the price difference and finally said their policy doesn't allow change of destination. Gulf Air said it is possible but to be done by Trip.com as tickets booked through them. They wasted more then 30 hours and never mentioned that it is not possible. Highly Frustrated and Worst website. Will never book again with them, Also, for cancelation you will only get the taxes back which is hardly 5% of the ticket book price.

I would Love for some type of Government Entity to make this company responsible for their illegal acts.
I booked and paid for a trip to Mexico, a few days before my departure they canceled my ticket alleging the airline did not have any more seats on that flight, they offered other flights at the last minute but they were also canceled. I had already made and paid for some reservations down in Mexico, since it was their fault, I asked for those reservations to be reimbursed to me and they refused. This company is not based in the USA making really hard to deal with them. PLEASE PLEASE AVOID YOURSELF A HEADACHE AND DO NOT USE THIS COMPANY. I know they will respond to this review and say they are sorry, THEY ARE NOT, This is how they play with customers. I sent them multiples emails and they still refused.

I had the intention of booking one date, but somehow ended up with the wrong date.

I ended paying for the tickets without realising the wrong date.

I feel that something is wrong with their interface.

Use trip.com with caution.

Yes they are indeed incompetent and very likely scammers. No need for me to repeat the same pattern just like the other customers have experienced. trip.com issued the ticket, then airline denied the ticket, trip.com gave all sorts of excuses such as website glitches, airline policy etc. In short, they just take away your money and not able to book a ticket for you. Worse still, not refund the money back to you! Well, just take it as donation to third world country to help out the poor! They really need all your money to survive for their 10 member size family household! Have mercy!

I requested for a name change from Dubai to JFK via emirates and I'm asked to pay $119 for name change from trip.com while emirates charging only $30? Four times the actual charge! Very deceitful and robbing the customers!

Trip.com absolutely won't care about your needs as a traveler. Description of services are not accurate on their website and it is truly recommended to double check the services of the hotel on other service providers.
I rate their customer service as ZERO and won't recommend it to be use at all.

I am an American student living in Israel. Every year I book a 2 day trip in a hotel. Until this year I used other booking sites not trips.com And the price that they post is what they charge you And people like me who are no longer American tourists must pay an additional 17% called VAT when you get to the hotel.
This year when I did my search trips.com had the best price and it was very excited.
What I went on to pay the price jumped up 17% telling me they're including the VAT So I said great it's fully paid for at a great price. When I got To the hotel I was in for a big surprise they made me pay an additional 17% VAT. I showed them the email but they told me no it's a mistake we always charged the VAT which is the way it's been for many years.
When I 1st contact the trip's.com they told me people like me must pay the VAT twice which is absurd.
Even worse if you're an American citizen as a tourist You're not supposed to pay the VAT and the hotel will not charge you but trips.com secretly charges you.
I Since this was my agency I must deal with them and their 1st response was that I must pay the 17% additional tax twice which is absurd

Recently my dad booked a flight to go to Jordan -Amman through trip.com. Once we booked it, we received a confirmation with our flight number through his email and they confirmed that we would receive out tickets within the next 24 hours. Unfortunately, more than 24 hours had passed by and we still hadn't received our tickets which has left us worried and concerned. After a couple of days, we received an email say that our flight had been cancelled, however on a positive note we kindly got the chance to pick an alternative flight, so we filled out a form and we had to wait 72 hours for a confirmation. Yet again, we waited more than 72 hours and we still did not receive an email of confirmation which is really infuriating as there wasn't great communication and every time we tried to contact them, we didn't receive that much support or help at all. To conclude, do not book on this site as you will face a lot of difficulties and you will NOT be satisfied, to reduce the chance of your flight getting cancelled and reduce the risk of disappointment, please stay away from trip.com. However, respectfully we hope that trip.com shall Improve give their communication, service and customer service as from my point of view, it was absolutely appalling and I truly hope no one faces any tragedies like this.

Thank you
Anonymous

If I had a choice to give them 0 stars I would!
Horrible experience! I bought a ticket via trip.com to fly with Norwegian Airlines. At the time of booking, I noticed that there was no option to add luggage to the booking. I assumed that I could do it later as it would be with any normal company/service but no... Norwegian explained to me that only agent i. E. trip.com can add luggage to the booking. Trip.com says they can not do it and can not give me a full refund. So dead end! I asked trip.com many times to contact the airline and resolve this issue but they refused.
Talking to them is no better than talking to the wall! Stay away at all costs. Not to mention call waiting time - 15 minutes at least!
Have to purchase the luggage at the airport now for double the price. I will not be using trip.com in the future for any of my bookings! Just a catch!

This is really bad, DO NOT use this agent. They booked my flight using their made-up emails and numbers, when I need to cancel or change my flight, they asked me to reach out to the airline myself, how can I change it myself when they used their made-up information for my bookings? BAD BAD BAD! WARNING!