Trip.comReviews 4,749

This is really bad, DO NOT use this agent. They booked my flight using their made-up emails and numbers, when I need to cancel or change my flight, they asked me to reach out to the airline myself, how can I change it myself when they used their made-up information for my bookings? BAD BAD BAD! WARNING!

I'll preface with I don't care about their threats. Anyway, I booked a flight a few weeks ago, and while I was finalizing the purchase, the page wouldn't load, so I refreshed. All of the fields were still populated, so I hit purchase again; everything worked as planned. Within a few minutes I realized when I refreshed the page, the dates defaulted to something other than what I wanted. I attempted to adjust it on the site, and it wouldn't work because of an "error" on their end. I called and sat on hold forever. Then as I described what had happened I got "disconnected" I called again, but had other things to do and couldn't sit on hold all day. I also sent an email was never responded to, so I just went ahead and did a chargeback with Amex. Today, I received poorly translated email from Trip saying they were going to involve the authorities and seek restitution. They also say in the email I was intentionally misleading. I really don't think I was, and I also really don't care. Don't fool with them.

Horrible customer service. Zero % reliability. They canceled my ticket 3 times. I do not know why companies like this are still in business. Definably will not be using the ever again. I did not read the reviews on time otherwise I would have never used them. DO YOURSELF A FAVOR AND DONT USE TRIP.COM

I have never had such a horrible experience with a booking agency. Whatever you do, do NOT book ANY tickets with them.

I purchased a ticket with cancellation protection and a day before the flight was to occur, I called them and requested that the flight ticket be cancelled. I purchased the cancellation insurance, so this was supposed to allow me to cancel the flight anytime with no charges. They cancelled it but in the email they sent after the cancellation, they REFUSED to promise that I would get a full refund. They actually refused. And besides that, they refuse to say when I will get back what portion of what I paid they decide to give me.

I have called customer service multiple times, it sounds like the service representatives are reading from a script and are not helpful at all. I spoke to a manager / supervisor and he REFUSED to promise me a full refund either.

This is a horrible third party site. They have terrible customer service. I booked a flight to Alaska that cost me 663$ but once I checked in I learned the flight only cost 317$. When I found out trip.com only paid Alaskan airlines less than half what they charged me I reached out to them. I spoke to multiple representatives asking why would they charge an addition ~345$ for their service? None of the representatives had an explanation. I've learned I will never use this site again because they're very unhelpful. Sad they are charging airline customers double the fight cost! Not only are they ripping off people they're making more money than the airlines who are the ones flying you to your destination! Go to the airline sites directly! Save your money!

They are scam people, canceling flights without any notice and when you talk to them they telling you its not their responsibility for those flights and leaving you without any option to refund or to change.
DO NOT BOOK WITH THEM

This is a scam company! Please be aware.
We reserved an hotel but discovered after the booking online that the date was changed.
We immediately tried to correct them but the customer service denied the possibility to do so. We booked for June but the system changed the date to July. Booking was for 2 days. Sky scanner through Trip.com initially said they could take care of it, but turns out they will not. It is easy to still money from people this way!

I bought and paid flight ticket. In four days there is no email from Ttip.com, no booking number, confirmation or anything. No way to contact them, because every mail regarding them turns back saying email not found.
To call them the same. Now 3 days before my trip is due I had to buy new ticket and to pay more for it. I gave them 1 star, but they deserve Minus 1 Star. We are all witness of internet theft, but this is more than that because company still operates and surely scamming innocent costumers. Please take a look at their answer below... Helooooooooooo, I did not receive boking number. Every answer is the same with the fake email address

I think everyone who consider to use this service has to be extra careful and think twice and carefully. I use this platform to do my booking for flight to bangkok and I booked for 3person flight together and I only want 1 baggage.So, I read carefully and add on my baggage after the flight details and make sure that I only add 1 baggage. However when go to the payment there, it automatically jump to 3 baggage and i didnt notice.So, i pay for the additional 2 baggage fee.So I would advise those who really want to use this platform to avoid do group booking or else u have to pay additional. Please don't be the victim!
From user experience, i think a platform like this should be easy to use and also decrease the burden from user. But this system is really out of my suprise. I hope trip.com can look into the system issue and also fix it so that there is no other case happen as me.It will definitely ruin the mood of the traveller which it suppose to be a happy trip.

I recently got stuck in Germany due to getting Covid. Upon testing positive I tried to cancel my flight that was 7 days away. It was a circus trying to talk to their call Center team. I was asked for documentation over and over, despite their having it on file. I tried unsuccessfully to rebook my flights back to Canada for a later date. We would find a flight and they would send a payment link that expired in 30 minutes. The links did not work (you can't pay for rebooking on regular site). The time would expire and they would tell me I had to wait 6 to 24 hours for a new link. This happened four times. No one that answered the phones seemed to know how to handle anything off the "script". It was unbelievably frustrating. I had to book a flight home and booked straight from airline. Trip.com told me they applied for a refund with airlines for cancelled flights, later sending me email that it was denied. I purchased the extra travel insurance on these tickets. I asked how to proceed with the claim and they were not helpful at all, telling me it was a third party insurer and they had nothing to do with it. It was purchased by checking a box on their site buying the tickets. I will update as to outcome. Trip.com is a circus and a headache. If you have any issue they are not equipped and/or unwilling to help. Go somewhere else!
I am out a significant amount of money.

Trip did not provide timely updates for our flight cancellation - the update provided to us was extremely last minute - when we were already at the destination overseas. By this time, we already lacked sufficient lead time to make alternative arrangements. Furthermore, we had also spoken to a Trip.com correspondent via VoIP who assured us that there was no change to our itinerary. Suddenly, on the day before our original flight date, we were told to accept the change in flight without any proper reason provided.

As you can see from the screenshot provided below, a VietJet customer service officer had shown us that the change was made known to the respective parties (Trip.com) before we had even flown overseas at the start. But Trip just kept quiet.

Then they tried to hush us up by offering a new flight which was whatever the airline was offering…. What a joke.

My daughter was flying from Australia
Booked thru Trip.com
When she was at the airport
She was told she cannot board the flight since her first and last name were backwards during booking!
She begged and pleaded but Air Canada would not let her board! Being a mother and with terminal illness my daughter was coming home to BC to visit me!
She had to purchase a whole new return flight!
Now she is back and forth with Trip.com and Air Canada. They are taking her in circles!
So sad! Ticket is non Refundable but trip. Com messed up her booking!
Now nobody wants to own up
Instead they claim it was a " No Show passenger "
But she was at the airport and has proof she purchased another full ticket!
My daughter has wasted several days talking back n forth!
This is unfair and heartbreaking to see my daughter who was already struggling to not only afford to purchase one ticket let alone two!
Besides that she was coming home to me ( her mom) who is not well.
I urge trip. Com to please look into this matter!

BOOKING NUMBER *******7629 My husband and I were due to fly from Kolkata to Bangkok, Bangkok to the Philippines last 18 July 2022 at 2230H, however, I contracted COVID, on the 17th of July. We have emailed TRIP.COM and have been in correspondence with several people and explained our current circumstances and were requesting a refund or rebooking due to MEDICAL reasons which will put EVERY CO PASSENGERS on the Airplane into possible COVID POSITIVE patients if we had hidden my status and continued with the flights. However being a healthcare worker, it is my duty to keep myself isolated and make sure no one is infected because of me. But, the way TRIP.COM dealt with it was very disrespectful. They refuse to refund or give us a chance for ticket rebooking. Despite us emailing them and sendingbthem.our medical reports. Is this an insinuation from your side that we should have just boarded the plane regardless if I will everyone else at risk? You failed us big time TRIP.COM

They charged me double when the airline I booked through them cancelled the flight. I paid them for the original cancelled flight, then I re-booked another flight, all on their APP using their cancelled flights protocalls. Then they charged me for both flights plus "cancellation" fees. They refused to resolve this and I lost $400+ USD. DO NOT USE... they are unethical and dishonest!

DO NOT USE THEM! I have had a refund that was happily sent back to me from Frontier Airlines, and Trip.com will not refund me. They used their own card to pay for the flight, and so the money went into their account. It's ridiculous and unprofessional. You deal with multiple people, and go in circles. When you finally get through on the phone, you get no managers or real answers, but get promised a follow up call or email that never happens. I have been emailing them for weeks now, and still have not received my refund. Extremely frustrating and infuriating. I have emailed them all the proof of the refund, including all communications with Frontier Airlines, and they still have my refund. Please do not use them for anything. Find a different booking site.

Don't ever book with these people. Out of country call centre staffed by utterly incompetent staff who keep giving contradicting information. My flight was cancelled by the airline and they lied and said there were no available flights to rebook me on for two weeks. Forced me to take a refund or lose my money. I have screengrabs showing dozens of flights to my destination listed on their site every day. Took a load of one star reviews on social media to even get them to say they're issuing a refund. I'm going to miss an important event because they outright broke the law. They operate out of China so think they can ignore UK/EU laws. Won't provide records of the information they have on me either, even though I made a request (another legal requirement). If anything goes wrong with your booking with trip.com they will not help you. Do not book with them no matter how cheap they are.

trip.com has the most terrible customer service. I tried booking multiple tickets on their website AND app and none of them even let me get through to the payment page (thank god). They all said sold out by the time i tried to enter my card info, regardless of whether it said they were low on tickets or not. This happened to every flight i looked at. Called to see if someone can book it over the phone, which they dont do but then the lady began to laugh and snarl at me and say she cant control flight availability and i should be quicker and keep looking. I spent my whole morning looking on their site and refreshing and it happened to every damn flight i looked at. I told her its not an availability issue, its their website and she told me i should refresh my system. Girl, what?. I was astounded by the lack of common sense and customer service by this company.