Trip.comReviews 4,778

I bought and paid flight ticket. In four days there is no email from Ttip.com, no booking number, confirmation or anything. No way to contact them, because every mail regarding them turns back saying email not found.
To call them the same. Now 3 days before my trip is due I had to buy new ticket and to pay more for it. I gave them 1 star, but they deserve Minus 1 Star. We are all witness of internet theft, but this is more than that because company still operates and surely scamming innocent costumers. Please take a look at their answer below... Helooooooooooo, I did not receive boking number. Every answer is the same with the fake email address

I think everyone who consider to use this service has to be extra careful and think twice and carefully. I use this platform to do my booking for flight to bangkok and I booked for 3person flight together and I only want 1 baggage.So, I read carefully and add on my baggage after the flight details and make sure that I only add 1 baggage. However when go to the payment there, it automatically jump to 3 baggage and i didnt notice.So, i pay for the additional 2 baggage fee.So I would advise those who really want to use this platform to avoid do group booking or else u have to pay additional. Please don't be the victim!
From user experience, i think a platform like this should be easy to use and also decrease the burden from user. But this system is really out of my suprise. I hope trip.com can look into the system issue and also fix it so that there is no other case happen as me.It will definitely ruin the mood of the traveller which it suppose to be a happy trip.

I recently got stuck in Germany due to getting Covid. Upon testing positive I tried to cancel my flight that was 7 days away. It was a circus trying to talk to their call Center team. I was asked for documentation over and over, despite their having it on file. I tried unsuccessfully to rebook my flights back to Canada for a later date. We would find a flight and they would send a payment link that expired in 30 minutes. The links did not work (you can't pay for rebooking on regular site). The time would expire and they would tell me I had to wait 6 to 24 hours for a new link. This happened four times. No one that answered the phones seemed to know how to handle anything off the "script". It was unbelievably frustrating. I had to book a flight home and booked straight from airline. Trip.com told me they applied for a refund with airlines for cancelled flights, later sending me email that it was denied. I purchased the extra travel insurance on these tickets. I asked how to proceed with the claim and they were not helpful at all, telling me it was a third party insurer and they had nothing to do with it. It was purchased by checking a box on their site buying the tickets. I will update as to outcome. Trip.com is a circus and a headache. If you have any issue they are not equipped and/or unwilling to help. Go somewhere else!
I am out a significant amount of money.

Trip did not provide timely updates for our flight cancellation - the update provided to us was extremely last minute - when we were already at the destination overseas. By this time, we already lacked sufficient lead time to make alternative arrangements. Furthermore, we had also spoken to a Trip.com correspondent via VoIP who assured us that there was no change to our itinerary. Suddenly, on the day before our original flight date, we were told to accept the change in flight without any proper reason provided.

As you can see from the screenshot provided below, a VietJet customer service officer had shown us that the change was made known to the respective parties (Trip.com) before we had even flown overseas at the start. But Trip just kept quiet.

Then they tried to hush us up by offering a new flight which was whatever the airline was offering…. What a joke.

My daughter was flying from Australia
Booked thru Trip.com
When she was at the airport
She was told she cannot board the flight since her first and last name were backwards during booking!
She begged and pleaded but Air Canada would not let her board! Being a mother and with terminal illness my daughter was coming home to BC to visit me!
She had to purchase a whole new return flight!
Now she is back and forth with Trip.com and Air Canada. They are taking her in circles!
So sad! Ticket is non Refundable but trip. Com messed up her booking!
Now nobody wants to own up
Instead they claim it was a " No Show passenger "
But she was at the airport and has proof she purchased another full ticket!
My daughter has wasted several days talking back n forth!
This is unfair and heartbreaking to see my daughter who was already struggling to not only afford to purchase one ticket let alone two!
Besides that she was coming home to me ( her mom) who is not well.
I urge trip. Com to please look into this matter!

BOOKING NUMBER *******7629 My husband and I were due to fly from Kolkata to Bangkok, Bangkok to the Philippines last 18 July 2022 at 2230H, however, I contracted COVID, on the 17th of July. We have emailed TRIP.COM and have been in correspondence with several people and explained our current circumstances and were requesting a refund or rebooking due to MEDICAL reasons which will put EVERY CO PASSENGERS on the Airplane into possible COVID POSITIVE patients if we had hidden my status and continued with the flights. However being a healthcare worker, it is my duty to keep myself isolated and make sure no one is infected because of me. But, the way TRIP.COM dealt with it was very disrespectful. They refuse to refund or give us a chance for ticket rebooking. Despite us emailing them and sendingbthem.our medical reports. Is this an insinuation from your side that we should have just boarded the plane regardless if I will everyone else at risk? You failed us big time TRIP.COM

They charged me double when the airline I booked through them cancelled the flight. I paid them for the original cancelled flight, then I re-booked another flight, all on their APP using their cancelled flights protocalls. Then they charged me for both flights plus "cancellation" fees. They refused to resolve this and I lost $400+ USD. DO NOT USE... they are unethical and dishonest!

DO NOT USE THEM! I have had a refund that was happily sent back to me from Frontier Airlines, and Trip.com will not refund me. They used their own card to pay for the flight, and so the money went into their account. It's ridiculous and unprofessional. You deal with multiple people, and go in circles. When you finally get through on the phone, you get no managers or real answers, but get promised a follow up call or email that never happens. I have been emailing them for weeks now, and still have not received my refund. Extremely frustrating and infuriating. I have emailed them all the proof of the refund, including all communications with Frontier Airlines, and they still have my refund. Please do not use them for anything. Find a different booking site.

Don't ever book with these people. Out of country call centre staffed by utterly incompetent staff who keep giving contradicting information. My flight was cancelled by the airline and they lied and said there were no available flights to rebook me on for two weeks. Forced me to take a refund or lose my money. I have screengrabs showing dozens of flights to my destination listed on their site every day. Took a load of one star reviews on social media to even get them to say they're issuing a refund. I'm going to miss an important event because they outright broke the law. They operate out of China so think they can ignore UK/EU laws. Won't provide records of the information they have on me either, even though I made a request (another legal requirement). If anything goes wrong with your booking with trip.com they will not help you. Do not book with them no matter how cheap they are.

trip.com has the most terrible customer service. I tried booking multiple tickets on their website AND app and none of them even let me get through to the payment page (thank god). They all said sold out by the time i tried to enter my card info, regardless of whether it said they were low on tickets or not. This happened to every flight i looked at. Called to see if someone can book it over the phone, which they dont do but then the lady began to laugh and snarl at me and say she cant control flight availability and i should be quicker and keep looking. I spent my whole morning looking on their site and refreshing and it happened to every damn flight i looked at. I told her its not an availability issue, its their website and she told me i should refresh my system. Girl, what?. I was astounded by the lack of common sense and customer service by this company.

Trip.com is a fraud agency. I booked my flight through it for Highsmile airlines from Kathmandu to Bangkok and Bangkok to Fukuoka but later, at the airport, I was told that I needed a transit visa as well for Thailand. I was not informed about the transit visa. I couldn't attend my business meeting in Japan. I talked with Trip.com and the airlines but they ignored it and never accepted their fault AND no complaints were heard. I think they are scammers and scam people.

This is pathetic and a terrible experience in my life. I am using online booking of flights for more than 10 years. It never happened. So irresponsible and scammers. There was No compensation for money and time.
Please never trust this site for flight booking as they are fraud.

Called the customer service for a date change for a flight from Rome to Amsterdam and the customer service told me they were going to send me an e-mail regarding the fees for the change.

I NEVER RECEIVED AN E-MAIL.

I tried to accept their offer in the app, but the trip.com app did not work either. I was obliged to just buy the ticket myself, AGAIN FROM TRIP.COM, and ask for a refund afterwards.

However, I did not get a reimbursement of my flight, which I was obliged to buy because trip.com never send me an e-mail (even though they promised me). Moreover, in their app it said that there were only 3 tickets left. Once I was in the plane, I saw that more than 10 seats were empty in the plane.

TRIP.COM LIES ABOUT THE LAST SEATS LEFT IN THE PLANE IN ORDER TO FORCE YOU TO BUY A TICKET QUICKLY. AND THEY FORCE YOU TO JUST BUY ANOTHER TICKET YOURSELF. THEN SAY THEY WILL FIX THE ISSUE WITH A REIMBOURSEMENT BUT NEVER GET BACK TO YOU.

I advice everyone to NEVER EVER book from trip.com AGAIN.

Trip.com is a scam! They sold us a room for four nights in Italy. We got a booking number, a voucher for checkin, everything. We had a question so we contacted the hotel, and when we did they had no confirmation of our booking and were completely sold out. And they said they're was nothing they could do. Thank goodness we had called to ask about something. If not, we would have shown up at the hotel S. O. L. Trip.com was supposed to contact us and hasn't….

trip.com sold me a ticket for a flight that departs in 72 hours and the airline says they are "likely" to cancel the flight. trip.com refuses to do anything proactive to re-book my flight on a non-cancelled carrier. I guess they are going to wait until I am at the airport and the airline decides to cancel officially, then I will be in a world of hurt because this company does not stand by its obligation to get me to my destination as the agreed to when I purchased the ticket. After more than an hour on the phone with their agent, the only ideas that have emerged from them are "sorry," "won't," and "no." Sure was a different tune before they had my money.

I purchased baggage allowance for my return flight. The airline put it on my arriving flight where it was completely useless since my plan was to purchase luggage at the destination city for the return flight. I had to pay for baggage allowance again for my return flight. I called trip.com about it and the representative refused to take responsibility and issue a refund for $20 baggage allowance. I have proof attached.

As others have said, they don't care about the evidence, they don't care about their mistakes, and they don't care about the customer. Once they get your money, anything goes.

Lesson learned. I'll never use them again. From now on, I will pay the extra money for higher quality travel sites. It's so worth it to not deal with these guys.

Edit: They refunded the money, if I remember correctly. Changed rating. Thank you.

I had a booking that from 2020 and I requested them since June 2022, to change the open ticket to a flight on August2022. They said there was a problem issuing the tickets but then they are not doing anything to resolve the problem. Every problem has a solution, if it can be solved, there is an alternate resolution. You just dont drag an issue for so long! I already gave this company too much of my patience! They are treating the customer very poorly! Please resolve my issue and dont ignore my emails!

I booked my flight to Honolulu and when I checked my tickets they said Houston! Contacted customer service immediately and was told they would refund pending the airline sending a refund. It has been 2 months and the airline has already issued the refund and showed completed on their end! I called and all they can say is they understand My frustration. I will be contacting all major news stations and major newspapers on top of opening a class action lawsuit on behalf of myself and all the customers they have fraudulently taken money from! This is completely ridiculous! I have so many screenshots of the conversation I can post but will just add a few. And will also be reporting them to my CC company and to the BBB as well they must be stopped!

I bought a ticket on Trip.com worth of US$ 712, Trip Confirmation order LP5GQQ... In the far rules section in the confirmation email i received its mentioned clearly that i can cancel anytime even after the flight date and pay only a small amount as cancellation charge... i sent the cancellation request to the site and called and was on the line for more than 20 minutes without being able to speak to anyone. Finally i received email from customer service saying i cant cancel and not entitled for any refund. Then i called the airline company and give them the details and they told me Trip.com is wrong and i should be charged maximum US$ 75 as penalty and should be refunded the rest of the amount i paid. I sent to customer service again but no reply and i feel i'm being cheated and cant believe this is how such a big company is treating its customer and cheating them. I need anyone help me

If you can, avoid this site. They do not tell you when flights are cancelled and do not even bother to respond. They are really what is worst about e-commerce- take the money and run. Unless they have a due diligence overhaul and a review of their business model, they will fail miserably- sooner rather than later. Please do yourself a favour and avoid this ubiquitous but heinous platform.