Trip.comReviews 4,784

I bought a ticket on Trip.com worth of US$ 712, Trip Confirmation order LP5GQQ... In the far rules section in the confirmation email i received its mentioned clearly that i can cancel anytime even after the flight date and pay only a small amount as cancellation charge... i sent the cancellation request to the site and called and was on the line for more than 20 minutes without being able to speak to anyone. Finally i received email from customer service saying i cant cancel and not entitled for any refund. Then i called the airline company and give them the details and they told me Trip.com is wrong and i should be charged maximum US$ 75 as penalty and should be refunded the rest of the amount i paid. I sent to customer service again but no reply and i feel i'm being cheated and cant believe this is how such a big company is treating its customer and cheating them. I need anyone help me

If you can, avoid this site. They do not tell you when flights are cancelled and do not even bother to respond. They are really what is worst about e-commerce- take the money and run. Unless they have a due diligence overhaul and a review of their business model, they will fail miserably- sooner rather than later. Please do yourself a favour and avoid this ubiquitous but heinous platform.

I booked my flight through trip.com and purchased their 100% refund coverage. Less than 24 hrs later I need to change the name on my ticket and so I reach out to customer service who informs me I cant change the name but I can cancel the ticket and rebook with a full refund because I booked less than 24 hrs ago. Strange because there is an option to modify the ticket on their app but the agent says the airline doesnt allow this. I then talk to another agen, who first says I cant get a refund but can change the name with fees (cant tell me how much though) but then says he is wrong and yes I can get a full refund by placing a request with their management (I should have seen this red flag) and am told i will get a refund for the flight and a request for the insurance refund is put in as well. Hours later I get an email saying any refund is subject to the airline and its possible i wont get a refund at all! There is then zero mention of the extra payment for the insurance plan and once the ticket is cancelled it cannot be reissued. I AM LIVID. They completely misinformed and lied to me and I LOST OVER $1,700. Dollars with no promise of a refund. I then went to check with the airline directly and there are no flights available to book for that day and the airline is cancelling flights and filling for bankruptcy! TRIP.COM IS A COMPLETE SCAM

Trip.com is trying to rip off customers by luggage allowance. It will cost you double as original ticket from airlines company. Dont BUY AT ALL from This company at all. They are scammers. They ask you to pay 77 GBP to change the ticket plus asking you to pay extra for standard Luggage allowance.

Trip.com have given us the run around for over 3 months, and now have basically told us, accept the refund that is less than half of what we paid, or lose it all. They have continuously lied about the Airline refund policy, even after we confirmed with the airline.

Booked a flight in Thailand through Trip.com and after the payment was taken the flight time changed, all of a sudden my 1150 flight changed to 2200. I have small children and didnt want to land in Bangkok at midnight, there is no possible way I would have chosen those flights.
I've phoned Trip.com and was on hold for hours, then it hung up on me, Requested flight changes through their app and always comes back as a cancelled request. Emailed with no response.
DO NOT USE TRIP.COM

Today, 7/11, I log onto Aeromexico to check in for the flight that is scheduled to depart on 7/16 at 2:30PM. I booked both my tickets on Trip.com. When I pulled up my flight reservation, the flight I'm actually booked on is totally different from the flight I reserved-- a 13 hr earlier difference! I'm am supposed to fly out at 2:30 PM, and they booked me for 1:10AM------ AND THERE WAS NO COMMUNICATION ABOUT THIS!@! TO ANYONE! Had I not been so paranoid I felt the need to check in nearly a week ahead of time, I never would have known about this and would have missed my flight. Trip.com claims to be unaware of the change happening and has to verify the change and submit a claim and blah blah blah----- and now I have to probably throw away my train ticket, buy another one, navigate Chicago alone in the middle of the night... $#*! YOU Trip.com--- and I haven't even looked up my return flight yet to see how $#*!ed it is. All I can do at this point is do my best to save my vacation, thank GOD I bought trip insurance earlier today, and NEVER EVER book thru Trip.com or any similar online travel agency again.

This is the worse experience I have had in my entire life. I have been trying to get an answer for 2 days now. I am trying to get a refund because of a national disaster in Yosemite. They had a massive fire and we did not know about because we were in Michigan. I was a day late to cancel. They just kept telling us they would call us back and never would. I have a brain tumor and get upset easily. I just want an answer. I looked up the company and found out they are in China, which explains a lot. I will contact Jane Sun, but I do not think it will do any good. This is a business practice of theirs. Just horrible.

Bookings number: *******8434

5 minutes after I pay for the price block, I tried to book ticket and I get the message ticket not available

I tried several more times to book the ticket but same message

Then asked for refund of the price lock refunded. As per their website clause 17.

Get email back saying that I booked too late!

I try to book after 5 min and actually have 12 hours to book. How can I be late?

Flight Availability: Clause

17.

The purchase of Price Block does not guarantee that the flight ticket will be available.

If you purchase a price lock and the flight becomes unavailable after that, you can request a refund of the price lock. If you run into any issues, you can use the details in Section 2 of these Terms and Conditions to contact us.

User's recommendation: never use trip.com.

I booked flights to Sydney Australia at Trip.com with extras en case of emergency, so I just had and emergency situation so I needed to change my tickets or get a refund. I have been on the phone for 2 DAYS talking to customer service and also emailing showing the right documentation and everytime I talk to them I get different answers, every customer service agent says something different, no supervisor shows up to help, the company doesn´t take resposability for their own products they sell, I get different responses everytime and by now most likely I will loose my mone. This is the first time I use trip.com and will be my last. DON´T USE THEM, GET YOUR TICKETS WITH ANOTHER COMPANY, AWFUL EXPERIENCE

Stay away if you want to keep your hard earned money and not be taken for a ride - my connecting flight was canceled and no other flights available within the free time frame. Would have to pay a new tickets and hotels in a strange country plus the original ticket who knows when that money will return as when I asked they said quote, 'ohh we can't tell you times of refunds', unprofessional language - opted out as with two children / unhelpful staff with the same copy and paste emails, they don't answer direct questions. Connecting flights won't refund only a small portion as it's a different airlines so trip.com say! But will be emailing the individual airlines myself. A holiday that we have planned for a year to see family that we haven't seen in 3 years because of Covid is ruined and we are 1000's of dollars out of pocket. I don't know how this company is allowed to function. But will continue to email the other airlines and my bank - total scam.

Will not be emailing who the have requested me to email! That's who I had been emailing for days that gave me the run around and not being ran around anymore and patronized with petty responses with zero solutions. Credit card company contacted! With never in my life use Skyscanner or trip.com so long as I breathe! That's extends to family and friends!

According to the Word of Policy document from the AXA Travel Insurance I bought from Trip.com, I had the right for a refund as per what was written in there:

"You may cancel this policy within 14 days of receipt of the policy documents (new business) by writing to or calling us at the address or number shown on your travel insurance certificate during the Cancellation period. Any premium already paid will be refunded to you providing you have not travelled and no claim has been made or is intended to be made and no incident likely to give rise to a claim has occurred. Any Cancellations after this 14 day period will not be refunded."

I requested more than 4 times for a refund before my flight happened on the 6th July, within the 14 days of receipt of the policy documents on the 2nd of July, and was always denied a refund.

It is unfortunate that I had to come to Sitejabber to leave a review to get a refund, but thanks to Sophia, the manager of the customer success team, I was able to get it.

Unfortunately again, they have also processed a refund for the Airhelp add-on, which I was already using, so I am just hoping my claim with them is not going to be voided because of this.

We booked a trip from LAX to Kuala Lumpur through trip.com. They sold us the tickets that violated the Japan airport regulation due to long layover at Narita airport (Japan Gov. Will not allow you to stay over night at the airport for the the next day connection due to the covid pandemic).
We contacted trip.com and tried to resolve the issue. We even offered to pay the differences if they can find us a different route, and flexible date, because we want this trip so bad! However, it took us two days and the issue did not resolve. We then asked for the refund and of course they did not refund us. We ended up have to call our bank to dispute the charge, and hope this will get our refund. The customer service, they seem to try very hard to help us, but the company is not helpful, and keep selling the same route. So please be careful when booking with trip.com.
The bottom line is that we wanted to use the merchandise, but the trip.com sold us an unusable merchandise, and it seems like the company does not take the responsible for it.

Your costumer service employées dosent Even know what is the right information To provide to its costumers.
Your costumer service, said I don't need anything to travel if I'm fully Covid vaccinated. But the airline company said I need pcr and and app where I go, because of your poor costumer service I lost money. I could get into my flight. This is outrageous. Your services are very very bad

Absolutely terrible! We tried to change our flights and the airline told us it is easy and free of charge but it must be done by Trip.com. Unfortunately no one speaks any language in an understable style so it was tough to make clear to them what we want. After we managed that they sent us an "offer" where we should pay 1500€ for the change, although they said on the telephone that it will be free. This went on for weeks until it was even to late to cancel our fligth. So please never ever use trip.com to make a booking.

WARNING - AVOID TRIP.COM AT ALL COSTS!

BOOK DIRECTLY WITH AIRLINES, UNLESS YOU HATE YOUR MONEY!

I would give them zero stars if I could. It has been almost a month since I had to cancel my flights because I had Covid a few days before my departure. Because I booked through an agency, the refund checks are going back to them... and yes, this is when all HELL BREAKS LOOSE...

United Airlines has sent refund confirmation emails, I forwarded the emails and screenshots to them. But Trip.com kept asking me for refund evidence that I already sent to them TWICE and kept saying they will refund me only $174 when I was supposed to get two refunds of $189 and $153 back.

They clearly do not know how to communicate between the team and the airlines. Just book directly with the hotel/airlines.

UPDATE: Today is July 12th, 2022 and guess what... they still don't know how to do their job! They are still confused about the refund amount and it kept changing every time they emailed me(and for some reason, they had to send me 3 emails every darn time saying the same things over and over without anything being resolved. I can't express how ANGRY I am with Trip.com. JUST DON'T BOOK WITH THEM, BOOK DIRECTLY WITH AIRLINES, ESPECIALLY WHEN COVID IS STILL AROUND & FLIGHTS GET CANCELLED ALL THE TIME!

I booked a one- way, last minute (emergency) flight. Trip.com exceeded my expectations. There is a phone number to call with any questions or concerns. My ticket was issued fast and I had no issues once I arrived at the airport. Would recommend! Thank you again. A+

I thought I was booking my hotel stay through Trip Advisor. Not so. When my dates for my trip changed by 1 (one) day, I tried to change the date. Instead I was told that I would have to pay a 98.00 charge for cancellation. The cancellation date wasn't until July 5. Today is July 2. It is obvious this company runs out of another country. I am contacting my credit card company in the morning. This is a fraudulent charge. DO NOT USE TRIP.COM. Total Scam Company. I don't have enough horrible language to describe their corrupt company

Made a mistake in the last bame of my mother in law. Called them to fix they asked to email passport copy. I did and after they said we can not fix call to airlines. Called to airlines they sent me back to call agency and fix there.