Trip.comReviews 4,744

We booked and paid for two tickets from Lisbon to Dubrovnik through Zagreb on Sept 9,2022. When we went to the airport to get boarding passes, only my husband's boarding pass was printed out. We went to three TAP offices at the Lisbon airport using the Airline boarding number and everyone said there is only one ticket. At that point it became hopeless. My husband was not able to board as well and we had to buy new tickets costing us nearly double what we had paid originally. We didn't want to be separated in a foreign country or out of communication at an airport with very spotty Wifi. I called the help number for Trip.com and the gentleman on the phone said it is not their problem but the airline's problem.

TAP could not find the reservation so they say that Trip.com did not properly send the information. Somehow this was done through TAP in cooperation with Croatia Airlines. We want our money back!

I am copying this email notice to Trip.com, TAP and to Croatia airline plus my charge card company. Someone did not deliver us an airline ticket and it caused my husband to miss the flight of the one boarding pass we had, so we are owed two credits.

We have been cheated, inconvenienced and exhausted from the run around through this entire process. Although we are older adults we are experienced travelers and have never experienced this much of a mess ever.

I had to purchase 4 different flights to Barcelona, all cancelled at the last min in the same week. The last booking I made i didn't get a cancel notification but when i got to check in they said i was not listed and never was issued a ticket. I was at the airport for hours, the flight departed and I got an email saying to book the same flight for the next day but it was sold out. I did get the refund and they told me since there were no longer any non stop flights on Veuling from JFK to BCN and the price went up significantly that it would be fine to book any flight with another airline and they would refund me the difference. I made sure to call 5 different agents to make sure that this was ok, ALWAYS GET AN EMAIL. They assured me that they had spoken to their manager and that there were notes on my account saying i was good to buy this expensive flight. The next day I was happy and positive I was getting on my flight so I called back to make sure that everything was ready only for them to tell me that they can no longer pay me the difference of my flight and that I am not eligible to cancel. This flight was a $1,613.80 economy flight leaving from the same airport JFK, the only difference was that it had a stop in Frankfurt. Her solution was to buy ANOTHER flight from LGA... a diff airport, I would have been tricked again due to it departing from another location. Another agent told me that they would issue me a refund with the team and to book a Saturday flight with vueling, which is what I did. I have been trying to get this taken care of since June and all the agents keep telling me is that they will issue a ticket with their dispute team but I am stuck with a charge for a flight I was told to buy and never used after I realized I had been scammed. They did not even want to give me the fare difference for the Saturday flight even though it met all of the requirements and i had to issue a dispute. I have called back recently and the agents keep telling me to drop my disputes with the bank and they will refund me but when i tell them i want it typed out in an email they say that it is not possible.

Thankfully, after my negative review I was contacted by Sophia from Trip.com. She was very helpful and made me feel reassured that Trip.com were actually trying to resolve my issue. While it still took a few weeks, Trip.com finally changed the name on booking *******6308. It appears the problem was with the fourth party company who actually books the flight (they were struggling to make the change for some unknown reason). I'm upgrading my 1/5 stars review to 3/5 as Sophia was able to resolve my issue (and save my holiday). But it shouldn't have taken as long as it did and for me to leave a negative review to effect this. I still have booking *******8868 to resolve. I'm keeping my fingers crossed this is resolved much quicker.!

Avoid at all costs. They are not authorized to make reservations with Ryanair on your behalf! Customer service pretends not to understand what the problem is.

Unfortunately we used this site to book a flight to Mexico.
We paid the original flight, but when we re scheduled the fare increased about $1,000 which we also paid
We were told we will have our refund.
Guess what? Refund never came and when we asked about the refund.
Nothing of course.
If there is a "zero" on the rating, I would have selected this.
The lowest is 1.
I must re-iterate. DO NOT USE THIS SITE.
IT IS SO BAD.

Total scam. Probably 50 emails to try and get refund.No result. Started writing reviews suddenly they really "care" and "will make every effort " but still no result. Filed complaint with ACCC. Suddenly they are even more "concerned "and "will try even harder"still no result. But government agencies although slow are relentless so revenge will be sweet. DONT WASTE YOUR TIME EMAILING THEM JUST REPORT THEM

Booked 16 hour flights to Colombia with seat reservations. After I paid they rejected the seat reservations. I contacted them to say I wanted the reservations and please sort it out. Their response was to create new reservations at an extra cost of 200 USD! They were already one of the more expensive companies when I booked which made me think (along with the Skyscanner 3.8 stars) that they would be a decent company. I have now contacted them 5 times, every time they ignore me or basically offer to 'fix it' by charging me extra for new reservations despite the fact I ordered and paid for reservations during the booking and it's their systems that are at fault.

I don't know who owns this company, but I truly despise it. This company just had THE worst customer services, THE worst product and THE worst choices! And extremely unfair policy! Please do not try any anything from trip.com.

If something goes wrong with your ticket they are not willing to help at all. My flight was canceled they offered another flight, but without checking that the flight they gave to me was also canceled. When I find out from the airline and call them for help they asked me to deal with the airline directly. I asked for refund, but no answer from them. They don't care about costumers at all.

Pure scammers... Payed a serious amount of money for a trip from Greece to Sweden via Romania. There was nowhere mentioned that the flight was operated by two different flight companies and that I had to pick up my baggage in Romania and then pay again in order to continue my flight to Sweden... Pure pieces of sh** scammers..

I read the reviews but decided to give trip.com a chance but I was totally wrong, I have booked a hotel for my vacation in egypt and got the confirmation instantly, but guess what, calling the hotel itself they said there is no reservation, decided to chat with trip.com again and they said they will confirm, 3 days later they confirmed, so I called the hotel again and guess what, no reservation still, worst experience ever, Imagine me arriving to other country and the hotel says no reservation, I escalated and canceled my booking, don't ever book with them again! Unless you want to ruin your and your family plans! Totally scam!

I did not purchase ticket insurance and needed to make a name change. I was charged the almost the entire amount of the ticket cost just to change a name. United Air lines changed the name on the connecting flight for nothing. Very upset and feel this was a money making opportunity.

We bought a flight with Wizz air which was cancelled. They paid trip.com the mandatory 500 euros for 2 people and trip.com kept it for themselves

Their support staff are trained in how not to speak english properly so that you cannot communicate with them. They call you sir (as though you are being unreasonable) and repeat the computer says no line until you give up

Criminals

NEVERE AGAIN AVOID. We were forced to reserve seats for our Easyjet flight on the trip.com check in process, this was in excess of £37. When we were then given details to check in with Easyjet the seats were not booked and we could then choose to book seats with Easyjet at a cost of £12, or choose not to reserve seats. We contacted Trip to ask for a refund, but were refused. The advisor then processed the seat booking while we were on the phone and the seats were reserved, but we did not want to reserve seat, certainly not at a price more than double to the standard charge. I requested a refund but was refused. I was told by Trip the purchase was non-refundable from Easyjet, but I had not paid Easyjet I paid Trip, I would like a refund, I was refused. I requested top speak to a manager and after 5 minutes on hold I was not able to. Awful service, never again.

We had a very bad experience after purchasing flight tickets from trip.com. We purchased tickets for 4 (2 adults and 2 children)of us from Luton to Budapest, Budapest to Abudhabi and Abudhabi to COK (India). But unfortunately we were not allowed to board the first flight as we were not having the Schengen visa. And we missed the remaining connection flights. We called the trip.com the same time but they refused to apply for refund or cancellation.
Then we cancelled our flights from Abudhabi to India. And Indigo flight confirmed for refund. I spoke to the customer service about this and emailed all the documents and screen shot they requested for. But unfortunately trip.com just sent an email saying it is nonrefundable.
Now the Wizz air emailed me and said they will refund some amount for our Luton to Budapest and Budapest to Abudhabi flights. But we don't have any trust on this Trip.com if they will give this money to us.
Please have some kindness and empathy for your customers. Very worst experience.
Star is 0 but giving 1 as zero option not there.

Changed our return date to a month BEFORE our outward date, and will now do nothing about it. They are absolutely terrible, they take your money and will do nothing to help.
I have to put at least 1 star, but I rate them as 0!

They operate under the Travel Agents Act of Singapore under license number *******, complain to feedback at natas.travel. If there's enough complaints they will have to look at them!

I have made complaints to both NATAS and ATAS.

Booking No. *******7010, I am very, very angry, I recommend not purchasing your service, I have already wasted a lot of money calling you, I have contacted you dozens of times. I took out 80% flight insurance in case of emergency. Unfortunately I canceled the flight a moment after I booked, from that moment you play games with me and do not return the money I deserve. I purchased a service on your website and you send me to another company. Out of $560 you want to return me only $150, that's not 25 percent of the deal. If you don't give me back what I deserve, I will start a legal process against you, even if necessary there will be a class action lawsuit. I'm not ready for this behavior, you have a policy, respect it. This is an agreement that must be respected and any court will find it an obligation that you will have to give what your client deserves.

Hi was booking flight tickets for the family and because the website kept timing out due to flight prices changing I had to type quickly. I made a one letter typing error in a surname and Trip.com have refused to correct it. I have asked several local travel agents and all agree it is the travel agents responsibility but Trip.com keep telling me to contact the airline I have emailed Trip.com 10-20 times starting immediately after making the error. I keep getting different replies. They don't seem to be registered with any regulatory bodies and there is no way to email head office or contact the CEO Jane Sun. I wish I never made the mistake of booking online it has been nothing but stress and because of Trip.com my wife may be refused travel at the airport. If they want to resolve this please contact me.

This company is scam, i will till you all my story i booked ticket TKT ref T95AVD out pound flight
Was 7Th March 20, and in pound was 29 March, Because of the Covid-19 pandemic. Airports around the world were closed, all reservations were canceled, and we could not return.
We strat sending emails to refund without any reply from they end!
On july out embassy arrange flights to get us back
As per useless costumer service of MYTRIP company,, the morroco airlines didnot accept to do refund,, however i checked with morroco airline and they informed me they already did refund long time back
When i back again to customer service of my trip company they just promised will return your mony back ASAP
And nothing happens