Trip.comReviews 4,745

I have booked a flight through trip last Christmas, but couldn't fly due to Covid. At the time i was informed by the company that I'd get fully refunded if i provided proof. After all proof was provided I was informed that after all I'd get a voucher and not a refund for my flight. After trying to use the voucher I found out that the airline I was supposed to fly with had already refunded the money to trip. Trip after many calls finally acknowledged tat there was a refund but said it wasn't their problem if i didn't get it. After contacting them again they said that they had taken the matter with the head offices and that the matter would be resolved within 48 hours. Of course the matter wasn't resolved and i never got a refund nor a proper response from the company.
This is the worst experience I've ever had with a travel agency. Where i was repeatedly lied to and shown 0 respect as a client.

They overbooked my flight, and then told me I couldn't rebook for the same day. Next day, they said I could get a ticket for that same day but for after midnight. Then they cancelled my return flight. Then they said they wouldn't refund my flight even though my return flight was cancelled by them. So I'm expected to pay for a flight I cannot use because they made a mistake! Also, I had so much trouble with their website, their customer service, long wait times, bad communication. Don't use this company unless you enjoy being mucked around.

I made two bookings for in total 5 return tickets on trip.com and they swapped names and surnames for the 5 passengers.
I contacted them to get it fixed asap and the customer service I received was very personal. I felt they did care about my problem and tried to help as much as they could.
I tried to change it on the airline website and the changes were really expensive, however, they got it fixed for free. Thanks!

First flight was delayed 1 hour and 50 min. I was told to book a hotel, they even sent a list of hotels I can book to be sure, that they will refund the payment. After that they asked me to wait for the flight confirmation. So I waited. For hours. Time, which could be used for buying a new flight on my own for low price, if I would be informed at the beggining. At the end - 24 hours in the airport, one night in the hotel and an expensive flight for the last moment. First and, believe me, the last experience. Take away information: dont believe, what they way in the phone, instead read the trip.com conditions, transfer time 4 hours MINIMUM (if booking with them), if delay more than 2 hours for 1500 km flight, dont wait for info and buy next flight, then handover to enforcement company. Better not use company of this type, buy tickets directly from airlines.

This is probably one of the worst companies i`ve been in contact to. Can`t tell for sure whether it`s unprofessional staff or deliberate sabotage but i have not been able to rebook my flight for over 3 month already. I`ve been writing emails and calling literally every day and problem is not solved till now. Maybe this review will help save someone nerves and more importantly money as it didn`t save mine.

We booked a 09.25 flight from Brisbane to Port Moresby (QF057) on 1st March 2023. We received tickets almost immediately. So far so good. Almost as soon as the e-tickets arrived we had to change the flight for the same time on the next day. Within an hour I contacted trip.com and they wanted GBP 371.80 to change a GBP384.40 airfare! Part of the cost was GBP94.30 x 2 for ticket price differential. Having again looked at their website there was no price differential between the two flights. It is not a question of whether we ticked all the "extra" boxes but a matter of mis-representation and greed.

Booked a returnflight Dusseldorf Berlin v. v. Flight to Berlin was cancelled (no idea with what reason). Requested a refund but trip.com only wants to refund on the one-way flight. As if I was possible to get there? According to law we had an agreement on traveling from a to b and back. They didn't fulfill, so they have to pay the full amount right?

They don't honor their commitment. They rescheduled a cancelation flight without my permission of the change. Resulting in my paying out of pocket another seperate ticket. Than they sold my seat to someone else.

Worst travel agency ever, useless doesn't begin to describe how useless you are. 4 change request and always different excuses. A 16hs flight turns into 32 and I am supposed to accept it. Typical company policy of expeting client to give up on their request because they are tired of wasting time.

I booked a flight from Delhi to Townsville. My ticket stated I had baggage included. Once arriving for my flight from Melbourne to Townsville I was told I had to purchase baggage. I called Trip.com and was told by staff that it was a different airline and that I would have to deal with the airline directly. I asked to speak with a manager and was told that 'there was no point as they will tell you the same thing' I said I wanted to anyway then was placed on hold for such a long time that I had to end the call. I am extremely disappointed at the way the flight was advertised, it is extremely misleading to say baggage included, but not to advise that this was not the case for all the flights. They should not offer partial services like this. The customer service was appalling. I have used trip.com in the past but will never use their service again due to the poor quality, high costs and terrible customer service. Had I have been clearly informed I would not have purchased this ticket in the first place as many competitors offer a far better service.

Trip.com have no compassion or moral values when it comes to refunds and will keep your money and fabricate or misrepresent a tragic situation to justify their actions even in circumstances where this causes immense financial stress, trauma and anxiety to its own customer.
When my Dad died unexpectedly I used all our savings and borrowed money and bought tickets through TRIP.COM, so my daughter and myself could be with family at his funeral in the Philippines. We arrived early to the airport, not as mis-represented by TRIP.COM.

At the airport we could not board the flight because the Philippines website which issues the on-line One Pass Health registration had crashed, so the pass could not be issued. This was incredibly stressful and observed by both airport and Airline representatives.
We received no help from Malaysian Airlines or trip.com either to provide a refund or to help with another booking, other than TRIP.COM offering very expensive fares at additional expense beyond our reach.
We had to borrow more money and make new arrangements and eventually arrived after the funeral.

Later, Malaysian Airlines subsequently apologised and made an almost complete refund to TRIP.COM, but Trip.com only offered approximately 40% ($2,384.50) of the refund to me, and keeping the balance of approx $3,300 and justifying this as "expenses". TRIP.com are again misrepresenting the truth and applying the cancellation fee based on," <24hr pre-departure voluntary cancellation" and applying a fee of $1,639 per passenger to deceptively justify this and have noted that the approval is then subject to airline approval! On 13 September 2022 Malaysian Airlines Malaysian Airlines refunded $2,664.39 to trip. Com. For ticket Number ************** and $2,664.39 for ticket Number ************** to Mastercard ending 2818 at 10.14 pm GMT. That is 94% of the ticket price. I can't express the emotional trauma and anxiety this has caused for our family who borrowed the money for these fares and then even more money for new fares because TRIP.COM took our money without any apparent sense of guilt or compassion under the worst circumstances for a grieving family. I hope that exposing this situation with TRIP.COM will help others avoid the heartache that comes in dealing with TRIP.COM

I paid them 92 dollars each for 2 seats on top of the tickets for Lot airlines flight from Toronto to Warsaw only to find out from the airline that there is no charge for seats. When i called them they said they couldn't refund me my MONEY! So they kept the money and after flying on the airline i am still shocked i got robbed by trip.com

Booked and paid for flights, only to be advised 3 days later that thy couldn't issue the tickets! They advised me to cancel their order and then book direct with the airline. They promised to refund my money and the difference in price as the cost of the flights had increased. I am still awaiting the refund. So far I have paid out £740 for for a flight that cost £349

I would stay far away from this site. I had a flight booked to FL today - the day that Hurricane Ian hit. While all airlines were waiving cancellation/change fees for all flights going in and out of FL, Trip.com would not allow me to cancel or change my flight. Once your money is in there pocket, they don't care about you. Terrible and inconsiderate company.

I booked tickets for my parents online through this trip.com so called travel agency from Adelaide to New Delhi and paid whole amount around $3000 with wheel chair assistance. They provided me two different airlines tickets with a stop of 3 hours at Kuala Lumpur mentioning connecting in airport with another airlines. When i went to airport in the morning they first airlines representative just refused my parents to give boarding pass and asking for Malaysian visa, because we did not book another flight from same airlines and that trip.com just book everything for us we are not the one who booked tickets. I just paid for whole journey and if they mention on their website that flight is connecting in airport no where in world visa is required for that country just changing the flight inside the airport. As a responsible travel agent they need to notify about this condition and talk to that airline staff who refused us and arrange us our new tickets or full refund. But they are just telling us we need to follow airlines rule then why did you take money from us let us directly talk to airlines if you guys do not know how to do business and manage your customers. And the other Malaysian Airlines staff at the airport just refused us with providing us any written reason after asking so many times as we just did not book our 2nd flight from same airlines.

They both are making fool of us and very very bad and terrible business holders. They just steal $3000 from my account with offering me a single amount of service. Because of them whole family is in stress and father had health emergency needs to be there on time not feeling well now.

Shame on them very very bad. Never go with them.

I booked my trips via Trip.com in early 2020 but due to COVID, the flight was cancelled. Submit my refund request on the same year but till now, still haven't get my refund. Empty promises on refund being made by Trip.com again and again. Even to my surprise, when I tried to search for my booking number after login to Trip.com, it was magically and shockingly disappeared. Luckily I still kept my email conversation with them. Tried email them also no reply. Call them and they will keep telling you because of COVID the volume has increased and will take long time to process. I guess may need to take 20 years to process.

So my sincere advice is, try to avoid using Trip.com for your booking. They have been provenly proved unreliable. During good time, they just want your business and during bad time, they are the first one to run away from you.

I will never use trip.com again. First and last time. They offer accommodations without confirmation of availability from the hotel. Caused so much inconvenience. I have never experienced this with any other travel website. First, it took them days to confirm, then booking showed it was being processed. Then after a few more days of showing it was being processed, booking got cancelled without notification. They said they could not get confirmation from the hotel of availability and so booking was cancelled. My question is why would they offer availability when they don't have the rooms. I will never use trip.com again.

We are being messed around by Trip.com, I have been trying to get a refund for cancelled Emirates flights since Saturday 17th September, we are not talking pennies here, it's in excess of £2000, no one seems to take responsibility, lots of apologies but no action, what a HORRIBLE/STRESSFUL experience this has become. Booking reference *******1622

Date of experience: 22 September 2022