Trip.comReviews 4,799

Flyer Plus from Trip.com is a trap. You will not get your money back and you get into a trap of an annual membership payment. BEWARE of FlyerPlus Trip.com membership!

Trip has taken my money for two tickets with connecting flights and the money has already been taken out of my account.

They have subsequently emailed me, without issuing the tickets, saying there are additional luggage fees beyond what we had agreed to pay for.
First red flag: The luggage for both passengers are more expensive than the singular price.
Second red flag: They have used broken English to communicate that we need to respond via email within 24 hours, but have made it unclear whether I have to manually (and intentionally) cancel my tickets because of this additional fee OR whether they will do it on the back end. I am wary to cancel because we didn't pay for cancellation insurance.

I am now awaiting their response. I will update this review either positively or negatively depending on the outcome.

UPDATE: They have successfully provided a refund in full. Would recommend making everything clear as in timelines, their responsibilities etc. via email so that all correspondence is defensible. Every email I received was from a different person, not even sure if they're the real names.

Mike

Worst app I have never ever trust those people I called them multiple times
Don't Trust Them...
I think they are one of the scammer connect they try to do a fraud payment. No good customer
Service
Just be careful from them.
So I have paid for ticket of December 8th and I have an emergency situation to make the tickets date more early and I have been calling them to make it early they are don't do anything to make it happen and I have been called them a thousand time they put me on hold for 8 HR and they are not doing anything to make it happen
Please don't trust them
Please don't do any business with them.

Ridicullous services. I booked my flight at 1600 for next day, they confirmed payment, issued the return ticket and after 7 hours they said they cannot issue the first part of the ticket.
Wasted several hours waiting for them + had to rebook my flight at a higher price than they originally advertized

Never again! Their prices are actually fake

Imagine being stranded IN A FOREIGN COUNTRY after receiving notice about a delayed/changed flight, and then being told you have to make a transfer yourself.

Then calling the service hotline and being told that you will receive reimbursements for the transfer flight that you book, as you are making a self transfer.

That's good customer service as far as I'm concerned... Until the nightmare begins

-Finding out later that you will only receive a fraction of the flight cost.
-Learning that call records were deleted and you can no longer verify what you were told by customer service
-Multiple back and forths to make your case, falling on deaf ears

It's not a pretty situation, and it only gets more distressing. Would not recommend for Personal Holidays. Would not even recommend for Corporate Bookings. Just book elsewhere

I spent the last 3 days dealing with their customer service to try and get accredited some tier points from a booking I've done in Sept. After 1 live chat, 2 phone calls and 4 different agents via email I can share that the issue is NOT SOLVE.

They have been saying lies from the very start, first saying that the system doesn't allow for points to be manually accredited, following by no feedback form is available at all (but they tell you the record the calls for training purpose).

A person cannot be asked to waste so much time for some points. My money will happely go to a competitor moving forward and I would suggest anybody to do the same.

Trip.com remember that you should respect people that decide to use your service instead of others. Acting like this, will sooner or later put you out of business, as you deserve.

My experience with this company is terrible. If I could give them less than one star I would.

I had a flight from London to Vienna booked with this website. The flight (which was with Wizz Air, that I do not recommend as well) was canceled 4 HOURS before the departure time.

Neither Trip.com or Wizz Air offered any kind of help. Not even an alternative flight or day. They said they could only give me a refund for the flight (even when it was canceled the same day 4 hours before). So once I was in the phone with Trip.com because I had to request the refund with them, I asked to cancel my return ticket as well. The customer service person told me that it was taken care of.

My surprise when I receive the refund a MONTH LATER is that they just refunded one of the flights. Long story short, Trip.com NEVER answered for the return flight that they have told me themselves it was canceled. I was never refunded for this. And the multiple times I tried to reach out about this, they said it had to be handled with the airline. Which makes NO SENSE since they were the once that told me they had canceled.

NEVER AGAIN.

Changed the times of my flights last minute and refused to refund me, I had to purchase new flights and didn't get a penny back from trip (original flights cost over £700!) DO NOT USE! COMPLETE SCAM ARTISTS!

SYSTEM FAULT DENIED ME BOARDING PASS. I HAD ARRIVED 4 HRS BEFORE FLIGHT. WAS STRANDED AND ABANDONED IN GATWICK PART WAY THROUGH 37 HOUR JOURNEY, DELAYED BY ADDITIONAL 24 HRS, OBLIGED TO REBOOK SAME AIRLINE WESTJET VIA SAME SOLE AGENT TRIP.COM. NO SUPPORT, NO ACCOMM, NO FOOD. TOTAL EXHAUSTION.
I WILL NEVER EVER EVER EVER EVER EVER USE TRIP.COM EVER EVER EVER AGAIN.
LOUSY SECOND FLIGHT DESPITE COSTING $2100 CDN ON TOP OF ORIGINAL FEES.

I bought a ticket from Trip.com under booking number *******3833. It was a return ticket from Lahore to Helsinki. I wanted to cancel and get a refund for my outbound Trip back from Helsinki. My flight was on 11-10-2022 and i Requested a refund directly from turkish airlines on 2-10-2022.I furthermore requested refund from Trip.com on 11october before my Flight. The app has a problem that it doesnt allow me to select only the Outbound Ticket but instead selects the whole ticket/itinerary. My request got cancelled due to this error of app.And couldnt get refund.Now i contacted Trip.com but they say that i can only get a refund of 60€ now and cannot give me the complete refund that i deserve due to the error on their part.Please Help

I booked a round trip from Delhi to Paris(AirIndia) via Trip.com for 690€.
They swapped my last name and first name in the ticket. Then neither the airline is refunding my money or fixing the names nor trip.com is refunding. There are many other examples that can be found on the internet that it happens very often with Trip.com yet they want to take the responsibility and I am losing my 700€ for nothing. I also shared clear screenshots that I didn't make the mistake on my end but they don't take any responsbility.

I would never use Trip.com and would never recommend to anyone

An horrible company that totally disrespect and lied to disabled persons. We will never use it again. They told us different things, it did so much day that we try to change the date or our return flight. That was supposed to be free and they do everything so that we pay. That's an emergency for us beacause we organized the hostel, taxi and we are gonna be homeless because of their mistakes. We have to get the tickets to come back home. Trip.com are liars and scammers, never take a flight with them!

Dont expect the customer service would help u anything. The efficiency is too slow. I paid extra money for an open ticket but was told i could try one specific date once in one day, if it fails, i have to rerun the whole process next day. That's ridiculous and they just push all the responsibility to the airline that I can't access except the agent, trip.com.

It's shameful that you pay a flight through an agency and then, when you have a problem, they tell you: it's out of our hands, talk directly to the airline, let us know their reply and then we'll try to solve it. Obviously the airline tells that if the tickets are bought through an agency, they have to be the ones fixing the problem.
You pay a fee for an intermediate and then they don't do any job regarding that.
Worse customer service I've encountered!

Absolutely shocking company. Disgusting company to deal with. Do yourself a favour and stay well away from this horror of a business.

"FRAUD COMPANY"
This is my life's biggest mistake to book the ticket this with fraud company. I booked the flight ticket and need to cancel the ticket within 24 hrs as this I was facing severe back pain. I asked them to cancel the ticket and they asked me to submit the medical certificate, in this worst condition I went to doctor to get the medical certificate as they said without the document we cannot refund the amount. When I submitted the document, i got the email to wait for 24 hrs for the refund. I called them after the time period, now again they asked me to wait for 72 hours and it still keep adding the hours hours to get the refund, at the end after all this nuisance, they said now you are only eligible for voluntary refund, they charged me $1544 for the cancellation fees, and the whole team was very rude at all the time. Now its like I am not able to look after myself and need to pass through all this stress, I feel like I am a beggar and begging for my own money.
I never recommend to book any service with this fraud company.

I booked connecting flights with Trip purely for their advertised 'connection guarantee'. Within days of booking, the schedules changed and I cannot use either flight. I have made multiple calls and emails and still have not received a penny despite their polite lies. My advice? Book direct - Easyjet took 7 days to return my money. Five weeks later and Trip still have done NOTHING.

Trip.com cancelled my flight for covid related issues in November and guess what? They are giving me a voucher. SMH

Lieber ein Paar Euro mehr bezahlen und direkt bei der Fluggesellschaft buchen bevor man so abgezockt wird. Nach Todesfall offenes Ticket per Email bestätigt, danach so lange neu buchen lassen mit der Ausrede das der Flug ausgebucht ist bis irgendwann eine Rückerstattung zugesagt wurde, diese wurde aber nicht erstattet. Nach 224 Emails und einem Jahr hin und her bekomme ich eine Antwort auf meine Email "Es tut uns sehr leid aber die Ticketgültigkeit ist schon vorbei am (2022-09-19)". Das ist das aller letzte und eine absolute Frechheit!