Trip.comReviews 4,802

Tickets not issued
I booked tickets for 4 adults from kolkata to Agartala return trip on 26.12.22, tickets not yet issued and they are telling tickets will be issued by 29.01.23 just few days before journey date of 05.02.23. Such delay in issue of tickets were not informed before payment. After complaint they send a mail on 27.12 that it will be issued by 24 hours but again failed. Another mail came after further complaint that they are trying to issue in next 72 hours. Most companies issue tickets instantly after payment. We are passing worried time till we get tickets. No company can sit on customer money for months without issuing tickets. Appeal to regulatory authorities to ban such company from doing business and fooling people.

Date of experience: December 26,2022

I really wish I had looked at reviews before booking. We booked return flights with 10KG cary on luggage each, when the confirmation came through it had changed to one 10KG on the hold. I've made several phone calls and am getting nowhere. Last week one advisor said they had escalated the issue and someone would be in touch, surprise, no one has. Called again only to be told again they would escalate the issue and be in touch.

Please NEVER book a flight with this agency. My nightmare started when i tried to do the checkin online for my flight, I found that they put my first name as last name and my last name as first name. I called the airline but they told me that I couldn't change it myself and that the only way to do it has to be made throw intermediary agency (trip.com). At first I contacted Trip.com and they told me to send my dni, that my case was urgent and to wait for an response asap. Their reply didn't arrive and I called about 500 times in 24 hours and finally they sent me an email 5 hours before the flight departs, saying that they could not guarantee that they will fix it on time and that they recommended me to buy another flight or go to the airport well in advance to change it at check-in. Desperate, I called the airline because I already saw myself at home alone at Christmas, and fortunately they decided to change the name on my tickets by explaining my urgent situation, even I was not the intermediary agent. It took them 10 minutes to do it over the phone! I do not understand the management and the complex process that Trip.com said that it was immersed to resolve my case. Let me doubt it!
Today after four days I receive an email from them, I thought it would be an apology but no. They surprise me even more, it was a dry email, saying that they had been investigating that the person who put the names backwards was me. Well, Trip.com team is not about finding guilty, it is about solving problems for your customers. That's my advice for the future, maybe you'll do a little better!

We booked a hotel with trip.com and 4 weeks later they tried to bait and switch us into another hotel, and despite having a confirmation, our original hotel did not see our reservation at all. DO NOT USE TRIP.COM save yourself the headache of this terrible company.

Literally the worst agent to book a flight. They put me in such an unacceptable and inconvenient situation. I booked a flight on the 18th of December from Netherlands to Greece at 17:05. I went four hours in advance to the airport (since the website didn't have online check-in option) and it turns out they sold to me a ticket that doesn't exist. The airport informed me that there is no flight that goes to Greece at 17:05. There was no immediate way to contact trip.com (very poor communication), and so I called the airline and they explained me that the flight was changed from 17:05 to 12:00pm 2 months in ago. As you can probably understand trip.com never bothered to inform about this flight change. On top of that, they don't consider this action as a mistake and thus they are not willing to compensate me for such hazard. The result was the following: I traveled 3 hours to the airport for nothing, I missed my flight because of their poor communication and I never got refunded or compensated. Disrespectful...

I booked flight via Trip.com, then my bookings cant found from AirAsia website. Next, I want to buy the seats for my trip with my daughter. Due to I cant do it via website, so I only can do it via Trip.com.

1st request I submit and it's charged to my card, after few hours received an email that my request is failed.

Then talked to the agent, asked me to submit again, but at the end is failed. They suggests me to do it at counter.

This really make me in trouble, I cant do it via AirAsia website and also cant do it via Trip.com. It's make me worried if I cant sit with my daughter who just 8 years old.

I will not recommend my friends to use this service and this is the only one and last time I booked by using Trip.com.

They owe me money. Send form letter responses to enguries. Sent a response to me in a language I do not speak, with Chinese writing in subject line. I speak and write English. I asked for a response in English, got a second response in Thai. Avoid. Customer service is not human.

They have been cheating about a refund issued by Ryanair on their account. The flight was cancelled cause a strike and they said the airline had not processed the money. Today I called Ryanair and the refund was sent on 21 October 2022. This is fraud!

Worst Travel Ever. This is what happened to me exactly!

1- First they entered my wrong phone number
2- Due to the wrong phone number the flight schedule change cannot be confirmed from the side.
3- I talked to 15+ different agents so many times and always received a reply to wait for 72 hours and so on. I waited for almost 5 MONTHS!
4- Eventually, I got a flight with 28 hours of transit flight at Jeddah Airport and I need a visa to stay more than 12 hours. I could not get this visa due to the short time.
5- I bought another ticket of another airline as I have exams and I need to go ASAP.
6- Finally I asked them to refund, and they are still doing the same thing to wait for 72 hours thing which I did many times and now even they don't know what to do.

I RECOMMEND ALL OF YOU, DON'T GO WITH TRIP.COM, YOU ARE THE ONE WHO WILL SUFFER AND PAY EXTRA AMOUNT FOR THEIR BAD ADMINISTRATION AND MISTAKES DONE BY THEM. DON'T GO WITH THEM!

I purchased round trip tickets to Malaysia and travel insurance on the same transaction with trip.com.
The airline and transfer / layover airport were both Sadia Arabia. Their automation incorrectly entered Sadia Arabia as destination on my insurance policy.
When I e-mail them, I got nothing but computer automated replies.
When I finally chat with a live representative, he said he can't change it because he has no authorization to do so. The insurance company Xcover.com gave me a computer automated replies that said I should contact Trip.com.

I had an utterly horrendous experience with Trip.com trying to sort out flights which were changed and cancelled on me. Truly the level of complete incompetence and inefficiency from the "customer support" team to help me change flights was astounding. Do yourself a favour and NEVER book flights through Trip.com. You will save yourself a huge amount of needless stress and anger.

I bought a flight ticket from TRIP.COM and my first flight has been cancelled, so I missed connecting flight and returning flights too. They did not provide me any replacement, I called their customer number which says we just worked 9-5 Singapore time and I tried to get a change flight through their App several times, but they did not do anything for me. They ruined my whole plan for vacation. I just disputed that charge from my credit card and I hope at lease get my money back. If not I will try to sue them. This company is fraud. Avoid it and never reserve a flight by them.

Terrible service, rude, extortionists, try to pinch any penny from you even if they are wrong and then threaten your existence since you used them. Avoid them at all cost, the original price you think you will pay will never be worth the trouble to actually get it.

Absolutely awful experience using Trip.com
They did not provide the airline with the correct information following our booking and we were therefore unable to check-in online meaning when we got to the airport we had to pay £55 per person to check in (airline policy). The airline explained why we weren't able to check in and documented this on our booking in order for Trip.com to refund us the money, however after countless emails for almost 2 months they have used every excuse to avoid covering the cost. The customer service advisors are useless and repeat the same unhelpful information. I asked to speak to a manager over and over again and was completely ignored and told that a manager would not review my issue as I did not have hard proof that I wasn't able to check in online, despite there being a note on my booking by the airline themselves! I am outraged and will be ensuring I advise anyone I know to avoid Trip.com at all costs.

Additionnal fees are hiden til the confirmation email so the deal you tought you made is really not that great...

TRIP.COM = 100% SCAM
Do not under any circumstances book with Trip.com. I have had to book and pay for 2 entirely new tickets because the flights were delayed or cancelled. There is NO REFUND forthcoming despite it being entirely the airline issue. Offer of a voucher only. And a HK$24! Refund only. This has cost me hundreds of US$ in lost flights plus hours and hours on the phone with trip.com and my daughter stuck in an airport on the other side of the world in the middle of the night. I REITERATE DO NOT BOOK THROUGH TRIP.COM!

I had booked a ticket through them and due to sever illness THAT I PROVIDED MEDICAL PROOF FOR I asked for either a refund or to reschedule the ticket. I WAS DENYED both! And told that I would also have to pay EXTRA no show fees if I don't show up! Even though it is medically impossible for me fly right now. THEY ARE UNECCEPTABLE I'm willing to find a common solution and they are denying everything. AVOID AVOID AVOID!

Found them really good to start as they respond quickly, how ever I needed to make a flight change (which they assured was free and simple) after following all procedures I am repeatedly having my requests cancelled, with no reason they are blaming the airline but the airline are stating we have reserved seats- trip just need to authorise it. It has been a week and I am still no further with my change. It takes up to 24 hours to get a response. Managers do not exist, was told a call back with in 1 hour. It's been28 hours and they have now said it will be another 24.

This is supposed to be my trip of a lifetime and I have saved for 3 years. They have completely ruined it and will not let me change my flight. They have also said I will need to pay over £1000 when the airline are confirming it is free.

Booked a hotel stay for a week, first they called back trying to get additional charges tacked on, I refused. They agreed to eat the additional charges. When I got to the hotel, surprise! I had to pay additional fees. I wrapped up my work early and checked out two days early. Hotel stated that I had to get a receipt from trip.com. When I called them for a receipt, they would not provide one and stated that they would have to call the hotel to see if they would agree on a refund. Still waiting to hear back from them. Not a good experience, gotta admit, I was hesitant after the first call back, felt like a scam. It wasn't, just a very poor company to deal with.