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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,762 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 6th among Hotels sites.
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It was really very good experience. It's very quick to booked and price
Didn't realize until after we booked that our connecting flight was from a different airport than where we landed (entailing other transportation not included) and that our luggage was not checked through. Will never use them again.
Dear Victoria S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
It was a nightmare. I looked and found though the flight was canceled, it did fly the previous day and I just wanted an even exchange, but there was nobody to talk with. I got an email once after chatting to no avail which read that they'd call me at a particular time, and I waited at that time, but nobody called. I did get a cancel and had to start from the beginning - something they did not help me with. My original trip cost 480 and doing again cost 650 plus the money that was not refunded! (They did send some money back in refund, but not all.) I did not win!
Dear Lauren L,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Try to correct my linked e mail address ( should be *******@yahoo.com). NOT *******@sjstr0rtsjs.au
I rang ******* over 40 Minutes of waiting, still busy. No result.
Try to use chat service, but no result.
On the page, ask to verify my e mail account ( but i have no *******@sjstr0rtsjs.au). How can i verify?
Dear Michael W,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Hi Jay A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Been using this site for at least 4 years now and consistently. I can say with confidence that it has made traveling much smoother for me.
Hi Ahmad S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Highly competitive pricing, particularly with flash sales, and a user-friendly, intuitive app interface. It is especially effective for finding flights in Asia and offers convenient trip notifications, including information on baggage belts.
Hi Tiyakorn S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I am planning a trip to China and was I surprised when could get air fare at a very reasonable price when there's a jet fuel price hike.
I also managed to book hotels at affordable prices and get an esim for my communication use in China.
This is a one stop shopping portal.
Hi Michael T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had been getting more expensive price then others trip. Com user. Lately, I had been comparing same trip. Com bit different user, found out their price cheaper than me. What's happen? I had been supporting trip. Com for so many years.
Dear Chow P,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this may have caused. Please be aware that flight ticket prices are subject to change due to various factors such as market demand, seat availability, and other variables. As a result, we are unable to guarantee a fixed price for tickets, as these factors can fluctuate beyond our control.
We hope you can find deals that match your travel needs.
Hi Ara A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
If it is a shortish flight I often use Trip.com as their bookings tend to be a little cheaper than with the airlines, but not so often when it is important for me to check in online in advance because the airlines often do not recognise bookings made with an aggregator. One point in Trip.com's favour is that their customer service is usually quick and (except at very busy times) you can usually bypass the chatbot (which is as useless as all chatbots) and get a human agent. On the other hand they are rarely able to resolve problems such as enquiries about flight add-ons or transit visas and refer you to the airlines, but if the embassy does not recognise your booking you are stuck.
Hi Riq R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
My FF details were not included in the booking. I assumed that I booked extra baggage for the return trip. When I found it was not the case, I booked, within 5 minutes of initial booking, an additional baggage on the trip back and was charged $10 more than the initial price for extra luggage. Not happy! Need to go to Expedia next time.
Dear Seweryn Ozdowski O,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
The booking process has gone well, smoothly and efficiently. However, I did do the booking and theyve sent all the information to my husband. Not sure why. So that was a glitch.
We have yet to see how the process goes from here on. As our trip is not til December, its too early to tell.
Hi Christine S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I found the website very easy to negative. With helpful proms on the way.
Hi Tessa T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Inadvertently made a duplicate booking at a hotel in Kowloon. Had lots of trouble cancelling one of the duplicate booking due to no cancellation policy. Felt like I was being shoved backwards & forward by trip.com & the hotel in my attempts to rectify my double booking.
Thanks goodness, trip.com finally came through with good news. Got to cancel one of my unwanted & not needed rooms.
Thank you Rei & team. Your efforts is much appreciated.
Good job 👍
Hi Le T,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
Trip.com for all your bookings such an easy App to use with competitive prices.
Air, Accommodation, cars, all that you need.
Pay with PayPal in 4 if you wish
Go to this site first.
Hi Ian I,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
1. I'm an Australian, booking done in Australia website.
2. Why charge and bill me in Singapore currency instead of Australian dollars.
3. Had to pay unnecessarily foreign currency cost on my Master card
4. I brought travels insurance. I was horrified to discover it was valid only for 7 days from date on departure. My holidays is 30 days.
Hi Tan S,
Thank you for your feedback. We genuinely apologize for the difficulties you have encountered. Please be guided that we are here to assist you in any way possible. Also, know that we want to make it easier for our customers. We will have your booking rechecked and contact you directly for an update. Thank you for being so understanding and patient.
Using trip.com is very convenient and user friendly! They gave you the best rates compared to other platforms plus they gave you points on every purchases you made through them and on top of that the perks you gain each bookings as well. Its really feels like the best of both worlds.
Hi Ella Mae E,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Very easy to book and let us got confidence to book on trip. Price also very good.
Hi Soo Mey T,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Booked ticket won't link into flights check-in system on phone or laptop when they asked for this review. Otherwise on par with Booking.com in both choice and value and mostly functionality, will continue to use and just unlucky for them that they asked for a review in the middle of a minor glitch.
Dear Hans S,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Claire C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.