On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Super.com Reviews Summary
Super.com has a rating of 3.7 stars from 2,256 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time and friendly staff. Super.com ranks 11th among Hotels sites.
We monitor reviews for authenticity
DO NOT BOOK WITH THEM!
Can not get a hold of anyone after you purchase Hotel Reservations
Our trip was cancelled due to Coronavirus. Flights, Cruise, transfers through other companies were rescheduled no problem very quickly
Do not use SnapTravel.com and their sister site Despegar.com
Non existent Customer service
They ignore emails, cancellation forms, phone calls
SnapTravel.com and their sister site Despegar.com are taking Advantage of people during a Global Coronavirus Pandemic, refusing to reschedule or Refund and should be ashamed of themselves. Theft!
Once they have your money you LOSE it
BEWARE Beware BEWARE Beware
My son and daughter in law were on vacation and their plans fell through they booked a room with snap travel and paid extra for refundable and breakfast. They found a place to stay and when she went to cancel the reservation it was suddenly non refundable. I would bot recommend them to anyone and will continue to make sure everyone knows not to use them. It really wasn't a better deal and priceline is much better!
Snaptravel didn't make my reservation after paying them. When I arrived the hotel had no record of my reservation made 24 hours prior. 50 minutes later, after texts and phone calls, the hotel finally received the data from Snaptravel. I gave them 2 stars because I believe that the support people were sincere in their desire to help. They also gave me credits for future reservations in their service, but I won't use it again.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi John, thanks for reaching out to us and we're sorry to hear about your experience. Kindly note that for immediate assistance, we ask that you return to your original chat thread and type in "Agent," where one of our 24/7 live agents will be more than happy to assist.