Super.comReviews 2,256

I've been waiting for my refund since the day this trip started, that was over a month ago. Snaptravel was supposed to issue me a payment for 569 on 13 April it never came. Two weeks ago they were supposed to send me an additional payment for 404. It's a grand total of $974 for having to pay for an additional person all week because they made the wrong reservation. The reservation we paid for was for three adults all inclusive seven days. They made the reservation with the hotel for two people, how does that happen? So from our first day there we were constantly harassed to pay for additional days because Snaptravel did not resolve the issues while we were there. What would've happened if we didn't have another credit card with another thousand dollars on it? Since day one all they have given me his lies and excuses. As per their website and booking confirmation, all their bookings are 100% guaranteed, so where may I ask is the $974 they are supposed to refund us? When I made the reservation with them online I only used one credit card and that's a Visa. The last credit I have on this card is from when I made my credit card payment on 14 April. There are no additional credits and there are no credits from snaptravel. My bank says they have not received anything. I keep asking for someone from the urgent care team to call me back and update me with what's going on Yet my phone never rings! Since nothing seems to be working we are going to escalate a complaint with the Better Business Bureau as well as this review. This should have been solved the day we arrived at the hotel and here it is a month later and it's still not resolved so I have no other options. Below is all the supporting documentation.

This is the worst company I've ever had to deal with in my life. Because of their lack of customer service and inability to do their job It just really ruined the vacation from the very beginning when they left us sitting in the hotel lobby for five hours to check in and they said that they were taking care of the problem. The hotel NEVER heard from them the whole week! In fact we would still be waiting there probably right now if we were relying on them. The only way we were allowed to check into our hotel room is to pay for the extra person out of pocket for the rest of the week paying as we went hoping they were actually going to make it right. I don't know what anybody else thinks but this is absolutely unacceptable. I would highly suggest staying far away from them and using a professional booking company. Just from the sheer number of complaints on the BBB and reviews on here I think everyone could make an educated decision to run far and fast from them.

Scam! I was told I received free cancellation regarding a issue with my room. I was not able to check in because the new system requires a government official License to swipe in the hotels computer. My sister tested posted for COVID and me an my new born booked a hotel room same day to quarantine. Snaptravel lied an said there was not free cancellation after I spoke to the hotel. I had a duplicate paper Id an my government issued CPL card with my name and face on it. Snaptravel took my money and will not return it blaming it on the hotel. I never even had a chance to check in.

They sold me a room that didn't exist,
Got to the hotel they told me they were sold out of rooms early that morning. The Hotel said Snap travel never checked, I had to wait hours for someone to cancle. Snap Travel had my money but I had know room. I will never recommend this 3rd party company. Hotel said that conformation# was not there's. I was to through, I told my fiance the Hotel computer was down, because I felt so Stupid. ED

I cancelled my trip within a day of making it and i got refunded in credits. It said I would get a full refund to my bank account! Im so frustrated and theres no way to get into contact with them.

I have repeatedly called to get the $772 I was charged for a reservation I cancelled within 30 minutes of making it and confirmed that the hotel had already cancelled my reservation due to the room error and the snaptravel agent said I would see my refund within 7 days. After I made alternative reservations and returned home, snaptravel is refusing to return my $772?

UPDATE: Snaptravel has agreed to issue a full refund for this booking

Booked travel to Myrtle Beach SC in last month. Before booking through ST... it stated very clearly NO other costs for room... upon receipt NO other costs. When I arrived the gentleman@ the Dayton House was very rude... obviously had had similar experience with said company,

I was left to deal with half Bot/half minion customer support. Inconsiderate of ones time and pass u from one to another tying up time in hopes u\you will drop the case. They are unethical and business model is set up to rape u by wasting your time. Guessing another internet startup that hires snowflakes that can recite script. If they had brains they would find a job where they could think & would act ethically!

I had traveled hours to get to a hotel with my family with reservations with snaptravel in Orlando FL. I even received a text that day confirming my reservation though them. I was told by the hotel they had no record of my reservation, were full and I would have to find another hotel.

I scrambled to find a nearby hotel that had none of the amenities we were looking for but it was nearly 9 at night and I was traveling with a 6 year old child.

I then spent an hour with customer service on the phone and all they did was provide me a refund. They said they would try to set me up at another hotel... but that it was the only assistance offered. It also was going to something like a best western with no amenities that were in the hotel we booked FOR those amenities. I asked if they could at least set us up somewhere nice but it had to be within the value of my last booking and I would have to pay the difference...

I have never been so disappointed with a travel companies service. I booked other vacations and have passed up an opportunity with them when they had the best deal. I cannot travel cross country and deepend on this company.

The Grand Paradise, Puerta Plata refuses to honor the paid reservation for 2 adults, 1 child because they say their reservation is only for 2 adults. Snap Travel confirms it is for 3 people but refuse to commit to paying the difference OR allowing us to cancel and refund the money we have paid for a reservation the hotel will not honor!

I booked a hotel through Snaptravel with free cancellation for a specific date and I canceled my booking on the same day. I got messages with the cancellation number B_******* saying that the refund will be sent to my credit card. 10 days have passed and there is no refund!
I'll have to pursue my rights by another method. I won't give up $ 234.
If they don't give me the refund, I'll give them the best anti-ad they haven't had yet.
I will be posting on various forums about this company for many years.
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After my telephone intervention and intervention on this website, the company transferred the refund to the American Express card, which is as it was on the message I enclosed. It was supposed to be like that from the beginning. Despite this, I will definitely not use the services of this company!

I purchased an airline ticket through Kayak. SnapTravel offered the rate. It was fraudulent in that for a flight from US to Belgrade Serbia NO CHECKED BAGGAGE WAS ALLOWED. Since United Airlines handled the domestic leg and Lufthansa handled the international, I had to pay DOUBLE - once to United and once to Lufthansa to check 1 piece of luggage. I am pissed and SnapTravel was no help sorting it out - before I found out about this or after. They did offer me a rate that was twice what the airlines charged!

They are not very unhelpful when it come to closure due to COVID. I book a hotel just for the waterpark for a weekend getaway for the kids. Only to find out when we got there it was closed. Snaptravel did not mention this in their booking. When I called I was hung up on 2 different times before I actually talked to someone. The lady I spoke with said there was nothing she could do due to it being non refundable. When I asked to speak to a manager she told me she couldn't do that because there would be no reason to on 2 separate occasions within the conversation. I then asked again and told her I have a right to still speak with someone. She then placed me on hold, came back took my number for a call back, and then never received a call back. I will never use this company again. I travel often and have never had a more worse experience with a travel company than this one. This was so upsetting for my kids. I would've been fine with another hotel that even just had a pool or more things for the kids to do around it. Unfortunately there were no activities for them to do besides an arcade but we made the best of a bad situation.

Initially the room was booked for two weeks but as the room was not in a good shape, not as described by Snaptravel site during booking process the issue raised.

Mr Kiwon, Hotel General Manger (owner) agreed to process the full refund for the remaining days and apologize for inconvenience as Snaptravel did false room description and service.

After sending the paperwork to snaptravel amendments team no refund have been issued. Snaptravel team informed its the decision of third party travel partners they worked with. I have paid to Snaptravel so nowhere its mention during the booking process they use third party travel partners. The website only state Snaptravel is a third Party Travel partner. Although money have been withdrawn from Hotel account why no refund took place?

Wrong and misleading information puts the client in tough situation.

Snaptravel was unable to provide the service i paid for.

Snaptravel refused to process the refund even though Hotel Gm approved and money was withdrawn from Hotel account.

False sales practice with misleading information and service by snap travel.

Booking Id. B_*******

I would recommend everyone facing the situation can reach me at *******252. Lets file a legal paperwork and share our story with local news. This situation can happen with anyone lets be together and put the end to false representation by company site.

Terrible customer service was told I could get my money back after being exposed to covid to cancel a hotel and they never called the hotel (which I did to confirm it was okay) to get it canceled. Told me it would take a day and then took a week and a half to tell me I wouldn't be getting any refund. If you're unsure about staying somewhere with these times. DONT USE SNAPTRAVEL.

They are very strict with cancelation policy's or any small changes even a few minutes after the booking so if you make any mistake they will not refund you, so basically now with the coved-19 problem i would you recommend not to book with them, ------------ also they are trying to remove bed reviews from all over the internet ------------ ony way to get a refund is by filling a dispute with the bank don't bother talking to snaptravel costumer service

I booked a hotel through Snaptravel and was shown a price of $238 total and it said includes all taxes and fees. When I got charge in card it was $348 the hotel said the rate is correct and Snaptravel is the one that messed up and referred me to them. At first Snaptravel acted like they would refund me the difference but now say to contact hotel and just gave me a runaround as they knew I already did. I purchased through snap travel they advertised the price and they need to fix it. I have screen shots and other proof as well. Snaptravel is bait and switch company

WORST COMPANY EVER. STICK WITH ORBITZ OR EXPEDIA WHO ACTUALLY CARE ABOUT WHAT IS GOING ON IN THIS WORLD. I paid $826 for a trip on November 6th. My grandfather who lives with me became ill with Covid and I advised the company that there is no way that he lives with me and I don't have it. They refused to credit me anything and told me since I have negative covid results (I received a week before my grandfather was tested) I would not have a problem. I called the hotel and they advised me that I should not come as I would infect alot of people. They also advised me that they have no problems changing my reservations for a later date in 2021 but the merchant has to approve it. They refused. They rather me travel with covid than to give me a credit (SO THEY DONT LOSE MONEY) what a horrible company. Don't give them your money. They don't care about people or businesses.

I went to stay at a hotel I booked through snaptravel the hotel was not what was expected and they refunded my money but snaptravel has not yet refunded my money and has been a month. The hotel refunded the money back to the credit card that Snaptravel used to book it but they refused to refund the money back to me. They have the receipt showing the money was refunded back to them and they refuse to give back to me in credits or in money. They said they want something from the hotel but they have a receipt from the hotel showing that he already refunded the money and the hotel manager says he's done what he need to do which I tend to agree with him he shouldn't have to do nothing else he has done already refunded my money back to snaptravel and now they need.

All those Snapchat has the receipt they are refusing to do anything and when they respond back to my review they say the case is close because they are stealing my money like they do everybody who asked for a refund.

Snap travel is nothing but a bunch of crooks and I will keep on messaging your company and making reviews until they give me a hundred and seventy dollars

It was my first time using Snap Travel to book an airline ticket. Thought I give it a try. I had bought an Air Canada ticket from them as my father was sick in India. Unfortunately due to covid19 I was unable to check in at the airport. I called Snap Travel well ahead and told them I can't travel because of the circumstances. I spoke to 3 different representatives and they all advised me that we cannot do anything. I even asked for a voucher, I spent $1300. It was harsh since they should have understood with global issue of travelling and my situation. My father actually passed away days after and I couldn't travel. Finally I reached out to Air Canada ONLY ONCE and they offered for a voucher which would expire in 2yrs. Snap Travel could have done the same but they didn't. I would NOT RECOMMEND SNAP TRAVEL to anyone!