Super.comReviews 2,256

HORRIBLE COMPANY TO BOOK THROUGH. WENT TO A QUALITY INN BY ATL AIRPORT! ROOM WAS HORRIBLE! FRONT DESK AGENT CANCELLED MY ROOM ON HER OWN. DID NOT OFFER SOLUTION! I CALLED SNAPTRAVEL, THE COMPANY I IBOOKED THROUGH, BECAUSE I HAD TO GET ANOTHER ROOM AT ANOTHER HOTEL! I WAS TOLD SOMEONE WOULD CALL ME BACK AFTER HOTEL GAVE ME A REFUND. I ALSO SEEN HOW THE COMPANY OVERCAHRGES, SNAPTRAVEL CHARGES WAS 45.00 BUT i ENEDED UP PAYING 85.00. THEY ARE SCAMMERS.

This company is a scam they will not refund your money I asked for a refund due to the hotel being not safe cause I was bye myself and the hotel was not clean. They promised me that they would refund it cause I cancel first they didn't take it out of my account then they went into my account when I asked them not to and took the money when simply cancel the room they told me there is nothing they can do you have to speak to the hotel and I said the hotel told me I need to speak to you they gave the run around, now I have to dispute this with my bank... Trust me do not book with snaptraval... I'm so disgusted I give this place no stars. I hade to do a star cause they would not let me post my review

READ THIS before you consider using Snaptravel -NEVER AGAIN
I made 3 bookings in March all for July x 2 rooms, November and December.
All bookings were Radisson Blu Leeds, search for on trivigo and booked with Snap Travel.
The confirmation was all correct when it arrived in my inbox. However i then got conformation from a company called Agoda with the same bookings with the wrong hotel booked.
I spent time and effort contacting both Snap travel and Agoda ensuring my bookings were all ok. After several emails being ignored i eventually received confirmation form Snaptravel with all the bookings for Raddison Blu.
On arrving at the Raddison Blu on 25th July with my parents ( it was a treat for them from us) i was told by reception that they did not have any rooms booked, i showed them the bookings and they were puzzled and said nothing had been booked. I was stood in reception for 45 minutes with a huge que behind me.
I ended up paying for 2 rooms again at £89 per room. I asked about my other bookings - they were not on the system either. Snaptravel had taken my money and not booked the rooms.
Once home i emailed both companies and gave them a week to refund/ sort the other bookings out.
For a full week i have been emailing both companies, the companies both blame each other and wont refund or take responsibility.
I would go as far as calling these companies thieves as they had my money, booked the wrong hotel and left me out of pocket.
To date this is not resolved.
I would not want anyone else to have this awful stressful experience when trying to book a hotel room to go away.
Stay clear of both companies - i feel they are both a SCAM.

If I could give zero stars I would. I reserved a room with them and traveled on train and ubered to my hotel. I got to room at 3pm and the lady told me she didn't have a reservation in my napa and unfortunately they had no vacancys. I called snaptravel and they told me they would call me back in 15 minutes and they apologized a million time but took an hour to call me back just to say they're still working on it. I and said it would take hours to get me a new room. I asked for the money they took out of my debit account and they said it would be back in 3 to 5 business days. I had to spend more money on a more expensive room an hour away from where I wanted to stay in a crap motel and the Uber to get there. This is a scam don't waste your money

Was really nervous about booking through snaptravel cause I saw lots of bad reviews online but their hotel price was like 1/3 of what other websites were charging so I decided to take the leap and figured if it didn't work I could dispute the charge. I booked the room and then a week later I emailed the hotel the name on my reservation and asked to confirm my reservation just to make sure it worked and turns out it did! Saved me a lot of money and was no different then any other booking sight. No issues whatsoever. 5 stars.

Filthy, uninhabitable, disgusting room. Drugs left on nightstand, drug use in the parking lot, front desk didn't care. We left and went to a much nicer hotel and upon requesting a refund were referred back to the hotel and the hotel referred us back to Snaptravel. They did not care at all about the safety of their customers or the truth about the hotels they recommend. We are going to get a refund one way or another. Snaptravel... you get a big fat "0".

What a nightmare - and yet, no one at Snaptravel cares... I booked a holiday for my family for a week, was told to print and take snaptravel vouchers and enjoy... only to find out that the hotel I booked DOESN'T EXIST!

Do not do business with this company. I made a reservation and drove 9 hours to check in. When I tried to check in no reservation was there. Snaptravel did not return phone calls and refused to help.

7/17-18/21, OYO San Antonio Lackland. Manager told long line that 83 families had already come for no rooms that day & try to get money back from snap travel.

SCAM. Don't do anything with these people. They want your money but they are not going to book your flight or hotel

This company's incompetence is the lowest I've ever seen in booking and confirming hotel reservations. They take your money without providing a reservation number and the hotels have no record of booked rooms from this agency.
There is no upper level management that can quickly resolve the issue of refunds and they continuously give the proverbial 'round around' instead of attempting to meet some level of customer satisfaction. If I do not recieve a full refund soon, I will contact a lawyer. And after all of the bad reviews I've seen, I'm thinking it could very well be a class action lawsuit.

Terrible experience... Booked 2 rooms for a 7 days stay at the Pyramid Oasis Cancun on August-September 2021. I called directly to the hotel to confirm my reservation only to find out my reservations were made on Grand Oasis (the lower and cheaper category of the hotel). I reached out to Snaptravel support using Whatsapp and ask them to fix this problem, but their shameless response was that they just can't do anything about it, and that my only options right now are to cancel my reservation (book again with them at a much higher price and with the risk of getting scammed again) or simply settle with current lower price/category (than I payed for) reservation. Either way I have to lose my money... Also take a look of their "support chat"... The nerve on them! TOTAL SCAM!

I only gave 1 star because 0 stars wasn't an option.
I paid for my hotel through Snaptravel 2 months before my trip. When I arrived to my hotel and tried to check in, I was told my room hadn't been paid for.
I spent two hours in the hotel lobby repeatedly contacting Snaptravel's customer service only to be read a script and told their "urgent" care department was taking care of my situation.
I was put on hold and hung up on, they then lied to me repeatedly telling me they had reached out to the hotel and were waiting for a response, though the hotel manager never got a call, in fact, the hotel had called Snaptravel and waited on hold for 30 minutes while I sat in their lobby wondering if I had been scammed.
They offered paltry excuses and then the next day, they offered me a $30 credit that expired within 2 days. Gee thanks.
If I had saved $100 on this trip using Snaptravel (which I didn't, in fact when the hotel tried to charge me, it was $100 less than snaptravel charged me) it still would not have been worth it.
Waste of time, energy, money and peace of mind.
This company won't stay in business long doing business this way. Completely unprofessional and unethical.

We needed to make a change to our initial reservation. We called three times. Each time they said they would escalate our request and get back to is within a specific tme frame and each time they failed to do so for what was a very simple request. In the end, they never switched the dates or gave any sort of refund because of language in the fine print that they could have told us immediately on the first call, but failed to do so, wasting a bunch of our precious vacation time as we tried to get a clear response from them. Their customer service is a joke. DO NOT USE THIS COMPANY'S "SERVICE.". Of anything goes wrong, they will just give you the run around and take your money.

Switch and Bait Company. If you see any SnapTravel cheap prices on google. Your wasting your time. Do not use them! Not worth it folks. ABSOLUTLY the worst in information and service. Talking to bots for any sort of support. There is not any savings when your hotel in in disrepair and in the worst areas in town. Trust me, Snaptravel is a site that you will regret using. I know as I am still stuck in a hotel I can't get out of, HORRIBLE!

Do not Believe any positive reviews - You've been warned.

Hotel refused to give me room yet I was still charged for it snap travel would not help me get refunded for room

Still haven't given me my 150.35. Waiting for you thieves to refund my money. I am on disability. I never stayed. It was a reservation ONLY

Snap travel is a scam
Snap travel is a scam. Do not book anything with them. Booked 2 nights with them. Called the hotel a few days later and there was no reservation. Hotel indicated they had been sold out for months. Sent message to an agent and told them what I found out. They provided a hotel reservation number. When I called the hotel with the number, they indicated it was over 5 years old and under a different name. When I messaged the agent at snap travel they said they already sent the number and refused to get on a conference call with the hotel ( hotel recommended this option). Requested help and they basically ghosted me and refused to help me with the reservation. Will never book with a scam snap travel again. Filed a fraud charge against them with the BBB and the credit card company with the documentation the hotel sent to me.