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Smallwoods

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.


smallwoodhome.com
Longview, Texas, United States
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Smallwoods Reviews Summary

Smallwoods has a rating of 4.4 stars from 1,577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.

service
309
This company responds to reviews on average within 9 days

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Illinois
1 review
0 helpful votes
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Very Pleased
March 14, 2026

I had been looking for a way to convert our family picture into a portrait. I could not be more pleased with the clarity and quality of the canvas photo that we received from Smallwoods! And the fact that is is already framed is both a bonus and money saver. I would definitely recommend this company for both the quality of the product and the competitive pricing.

Date of experience: March 4, 2026
1 review
0 helpful votes
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Great quality!
March 13, 2026

This was my third time ordering. The prints come out amazing every time! I've ordered various sizes and am never disappointed. Not to mention, you'll have your order in a week or less!

Date of experience: March 3, 2026
Wisconsin
1 review
0 helpful votes
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Turned out beautifully perfect.
March 13, 2026

It was easy to download my pictures and the direction made it easy too. Turned out just like I wanted it to. High quality frame and canvas.

Date of experience: March 2, 2026
Ohio
1 review
0 helpful votes
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Beautiful!
March 13, 2026

We are so satisfied with our pictures. I love the frames and the quality of the picture's is great! I can't wait to hang them!

Date of experience: March 2, 2026
Wisconsin
1 review
0 helpful votes
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Very easy process. Nice to be able to replace print without ordering new frame. Quality print. Fast, efficient delivery

Date of experience: March 2, 2026
1 review
0 helpful votes
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I will start off by saying that the picture quality is amazing. However, the dark framing is awful. There are noticeable gaps in the frame, and the response from Smallwoods customer service is to allow for expansion and contraction. However, when you order a dark colored frame, you would expect not to see the noticeably lighter wood in the corners of the frame. One of the frame's the corner doesn't even lineup so you can really tell.

Date of experience: March 2, 2026
1 review
0 helpful votes
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Howdy Sign Review
March 12, 2026

Super cute if you're standing back. If you look closely, the image looks like it's crinkled under the "glass" frame. Not worth how much I spent after seeing that, makes it look cheap.

Date of experience: March 2, 2026
Victoria B. — Smallwoods Rep
3 weeks ago

Hey Trisha.

Thanks for your feedback. We are so sorry to hear about this. We would recommend reaching out to our Loyalty support team so they can check this out for you. Once you fill out the form, someone should be with you shortly. https://www.smallwoodhome.com/a/support

Louisiana
1 review
0 helpful votes
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Bobble head
March 12, 2026

The picture that I ordered that has all 6 family members in it that I ordered with a frame almost cut my grandson out of the pic and he looks like a bobble head. Spent a lot of money on that pic and wish it wouldn't have turned out like that

Date of experience: March 2, 2026
Texas
1 review
0 helpful votes
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I ordered refills for my 44x22 frames that I already had. Sadly, the pictures were too big for the frames. We had to use a knife to cut them down to make them fit. For the price, they should fit and not make me have to cut them up to work.

Date of experience: March 2, 2026
Victoria B. — Smallwoods Rep
3 weeks ago

Hey Brittini!

Thanks so much for your feedback. We are sorry to hear about this experience. In this instance, we suggest reaching out to our team about issues such as these so they can investigate beforehand. Please let us know if you have other concerns!

Texas
1 review
0 helpful votes
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Good, could be better
March 12, 2026

I wish the framed canvas came with hardware to hang them, that would be great in the future. Overall fast service and okay quality.

Date of experience: March 2, 2026
North Carolina
1 review
0 helpful votes
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Amazing customer service
March 7, 2026

I had a problem with one of my orders and they went above and beyond to make sure that my order was fixed. This is not my first time ordering from them and it definitely won't be my last. I always get such great compliments on how my prints look and my frames

Date of experience: February 25, 2026
Missouri
1 review
0 helpful votes
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Wow!
March 7, 2026

Amazing product! This business met everyone one of my expectations, and my expectations are high. If you are thinking about using Smallwoods, do it! You won't regret it! We will be using them again in the future. 100/10 recommend!

Date of experience: February 19, 2026
Idaho
1 review
0 helpful votes
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Very pleased with my order
March 7, 2026

The order arrived quickly and the photographs turned out beautifully. The frames are well made. I am very pleased with my order!

Date of experience: February 25, 2026
Maine
1 review
0 helpful votes
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Absolutely love my Smallwoods!
March 7, 2026

I have ordered multiple prints/frames! Always happy with my orders! Have only had one issue with an order and customer services were great!

Date of experience: February 25, 2026
Massachusetts
1 review
0 helpful votes
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The photo I uploaded was a clear high res professional photo and somewhere in the process, the image became slightly blurry- as shown in my final product when I opened it. I'm keeping the product because I purchased TWO other items that I'm hoping come out better. It I'm disappointed that there was no checks and balances tha alerted me that the resolution wasn't coming out clear!

Date of experience: February 23, 2026
Victoria B. — Smallwoods Rep
3 weeks ago

Hey Jill!

Thank you for your feedback! For items that appear blurry, we always recommend reaching out to our Loyalty support team so they can investigate. Though our team does not review images before they are shipped out, we suggest reviewing the FAQ article on selecting the best photo.

Here is the link to chat with our team so they can review: https://www.smallwoodhome.com/a/support

California
1 review
0 helpful votes
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Most Beautiful Gift!
March 5, 2026

I am so happy with my large framed wall picture. I'm so glad I ordered this. It was a gift for my daughter-in-law to be to hang in their new home. It came out better than I imagined. I will be ordering again! Ordering was so easy. 5 Stars all around!

Date of experience: February 23, 2026
Virginia
1 review
0 helpful votes
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Been waiting years to order these
March 5, 2026

I have been waiting years for family pictures of my grandkids to get these made for my walls! I am extremely happy with the way they turned out. Brought tears to my eyes when I opened them up! I am so excited to get these up on walls

Date of experience: February 23, 2026
New Jersey
1 review
0 helpful votes
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Somewhat disappointed
March 5, 2026

The process was simple and smooth, pricing was great, shipping incredibly fast but the photos appear about more blue and white than black

Date of experience: February 23, 2026
Louisiana
1 review
0 helpful votes
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My picture is not like i sent in.
March 5, 2026

Two out of the 3 came out perfect, the one with my family in it was cropped more, wish someone had notified me on how it would print out.

Date of experience: February 23, 2026
Kentucky
1 review
0 helpful votes
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Work of Art
March 1, 2026

I have used Smallwood's several times and this time did not disappoint!
The quality of the material and the finished product are so professional.
Thank you, I once again, LOVE my piece!

Date of experience: February 19, 2026