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Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.4 stars from 1,577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.
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This was my first time ordering from small woods. I ordered 4. Three out of the four was perfect. One had some creases. I contacted them and they sent another one in less 2 weeks and was perfect. I will be ordering more..
It was an easy ordering process! I got exactly what I wanted and shipping was quick!
Never received my item! Was delivered to someone else's residence and not mine. Picture that was taken by FedEx is not my residence nor do I knows who it is!
Hi Monica! We are sorry to hear about your package. After the carrier has completed its investigation, our team will reach back out to you with the next steps. We appreciate your patience and look forward to speaking with you soon!
I've made multiple orders and they have always been great! My most recent order had a print that wasn't very clear so they reached out to me about it and I was able to select another before it was sent to print. That is great customer service and just further proves why I keep coming back!
I love my Smallwoods frames. Was ordering refills. It was my fault for somehow ordering one photo in the wrong size. I noticed within minutes of ordering. Reached out to customer service and never heard back at all. Unfortunately a waste of a print as I don't have the correct size frame. Was just trying to reach out and change print size before they got it printed and shipped.
Beautiful pictures, the qulaity is very nice, although when printed, it turned out much darker than what was shown on the computer. Also the website has a lot of glitches, sometimes I was unable to select images, had trouble with images not loading and uploaded images not showing up. Having an option to go straight to the gallery on the main page would also be really helpful.
Website is very easy to use! Was able to upload my photo no problem. I got the biggest size (44" x 22") & was worried about picture quality since I was blowing it up so large, but it still looks fantastic!
The first time I ordered I did not see there was an extra option for the plexiglass. So I had to reorder my picture. However, customer service was excellent. Just make sure to look at ALL options.
I had two blurry photos and they reached out to correct the photos before printing. They worked with me to improve my prints, thank you.
Absolutely love my pictures and the customer service is outstanding. I love how fast they shipped I love how fast customer service responded to my emails. Thank you 😊 very happy customer
Such a great experience from start to finish. Finished product arrived undamaged and better quality than expected! Thank You!
It's so easy to go online and order my pictures to printed and framed. They arrive quickly and in amazing quality. This is my second time ordering prints and have been recommending Smallwood to everyone since my first purchase!
I cannot describe how wonderful these 20x30 images ended up looking! I took the photo with my iPhone 14 and incredibly looks like a masterpiece of art on my wall. I'm very impressed at the price and how incredible they turned out! Honestly I would have paid more now knowing how great these loook
Hey Jessica! We are sorry to hear of this inconvenience and appreciate your feedback. We are sorry for any delay. With recent sales and holidays, we are working hard to ensure each order is printed as the customer envisioned it! We are happy to see that our support team has already worked together with you to resolve the issue. We'd love to hear your updated feedback once you receive your items!
I messed up my own order but Autumn was so kind and patient.
Ordered 3 frames September 2025. One frame is perfect, one frame is warped about 1/4 inch, and one is warped over 1 1/4 inches. Reached out to support, provided several clear photos, but was denied a replacement. Frame is just cheap trim, and the canvas is just a textured plastic from a crafts store. Will use the wood for a fire at this point.
I submitted my digital file and in no time received my art pieces. They look fabulous!
Item arrived damaged, called the help line and Kelly quickly responded and got me an answer and way forward.
I have used smallwoods for years! They are the best! I got the wrong color for my photo and they sent the right one in no time!
I never leave reviews, but I have the absolute most best customer service after receiving a product that had issue. The customer service team was quick to get back with me and very kind and helpful! My family and my clients love your products so much and great. Customer service is icing on the cake. 🤍
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Faye! Thank you for reaching out and providing feedback. Please note that the best way for our team to address issues with delivery is through a support ticket. Once you fill out this form, someone will be with you shortly with the steps on moving forward. https://www.smallwoodhome.com/a/support We'd love to hear your updated feedback after you speak to our team!