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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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I was looking for a tailgate hinge for tonneau cover. Website showed pics of hinge I needed but would not allow me to place item in cart. It kept substituting another. Got on chat with Christian, who looked up previous order, found what I needed and got it ordered. Thank you Christian..
Ordering was easy
Shipping was free and extremely fast
Great assistance over the phone
Product is very good quality
Instructions were better than most
Easy to install
Good warranty
Great look
Went online to find a replacement cover for my BAK VIP cover. I was very happy with the VIP cover, but it was 8 years old, and was wearing out. I could not find a way to see whether there was a cover that would be a direct replacement for the one I had. Nor could I find a way to compare covers on line.
I used the chat to get some help and was advised the MX4 is the replacement for the VIP, so I ordered it. It is not really the same, does not have the sleek look, this one has metal bands across it. Opening and closing it is tricky, I pinched my fingers more than once. It may be more durable in the long run, we shall see, but it was not what I was expecting. I think the chat agent just wanted to sell me the most expensive one.
This review would be 2 stars, except for the fast delivery.
Julie was on a chat with me when I was checking on prices for mats for our newly purchased Expedition. She asked what I needed, my husband agreed to the purchase, and she gave me the price with a military discount. I was having trouble paying on my phone so she stayed with me until I could get home to my computer where the payment was quickly handled. She then helped me purchase vent covers. It was a great experience thanks to Julie's help. Looking forward to getting them.
It was so easy to order and it came in three days and is on my truck
I wanted a CAI and I chose the S&B oiled cold air intake… I had chose a throttle body spacer to go with my upgrade, since I was going to have it apart for the install, I went to chat and found the spacer I chose wouldn't work… Real Truck hooked me up with what I was looking for and I made the purchase, they done the research for me 😊
Very easy to work with and place the order. Sales person was very helpful
Navigating the web page was difficult. The parts descriptions were vague. I decided to open the online chat bot and Lori H was the online rep. She was helpful in steering me toward the right parts. The seals that I needed to replace were not clearly shown, or described, on the pages. I was able to make the right purchase despite the lack of info shown. Thanks Lori!
Was very helpful purchasing an item I cannot find anywhere and also stood with me the whole time of purchase
Called in to find out if a part was in stock and it was, was able to order the part and get it shipped the next day great service
I told her what I was looking for and she told me about product and price it was that easy!
2016 Chevrolet with Amp Research Power Step. Driverside step works when IT wants to! Called Real Truck and talked with Tech who stated right away it was the Power Module, gave me a part number and switched me over to Chris W. Who then took all my info and said the part was on it's way. Could not be more pleased, very courteous and friendly.
Contacted customer service through chat to verify a question...was able to get the order placed quickly and my order shipped the same day I place the order. Customer service was very fast at answering my questions. Would definitely recommend to anyone.
Everyone else told me there wasnt anything out there...
First of all,to get hold of someone who actually is there in person,on a Sunday,is. A miracle!Wonderful,and knows what he is doing,same thing for the wonderful lady who handled the billing!I have been searching for this front end cover for quite awhile!Thanks to them it's on the way!
After purchasing a sub-par, defective tri-fold tonneau cover from a competitor, Julie H. Assured me that if my cover didn't fit 100%, they would pick it up and either deliver a new one or refund me. Challenge accepted! Thx, Julie
Great support from the sales rep to answer all my questions. Was patient and helped me navigate to the best deal for what I was looking for.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members