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RealTruck

4.4

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Maryland
1 review
0 helpful votes
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Great customers service/sales team
August 2, 2024

Called for a replacement product. Got exactly what I needed. Salesman was awesome. Super nice and explained everything perfectly. I will absolutely send others there way 10/10

Date of experience: July 23, 2024
California
2 reviews
9 helpful votes
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Great help through messenger
August 1, 2024

Helped me find old part and ordered. 50 characters needed apparently………,,,,……………………………………..

Date of experience: July 22, 2024
Wisconsin
1 review
0 helpful votes
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Pleasant Deal
August 1, 2024

Real is really Real! Great help in my selection Raaf was pleasant and helpful

Date of experience: July 22, 2024
Pennsylvania
1 review
0 helpful votes
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Husky floor liners
July 31, 2024

Fast shipping mats are perfect fit for my Lincoln Nautilus matches my interior perfect! Black

Date of experience: July 21, 2024
California
3 reviews
0 helpful votes
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Truck Bed Hinges
July 30, 2024

I am super happy with this company.! The wonderful gal spent plenty of time with me trying to find the correct one since I had no clue. Process of elimination she did, and came up with the proper hinge, and they were only $2 each! All that time spent with me, back and forth, just for a $4 sale! Unbelievable! Hubby and I thank you! When we are ready for a new cover, your company will get our business and we will pass this on!
Thank you,
Kirk and Peggy A.

Date of experience: July 19, 2024
Colorado
1 review
0 helpful votes
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Easy and simple
July 29, 2024

Order process was straightforward. Found the product I was interested in, contacted support for some follow up questions. They got me all the information that I needed to make a decision and purchase the product via support. Verification of purchase and receipt was delivered within the hour. Doesn't get easier than this.

Date of experience: July 19, 2024
Louisiana
1 review
0 helpful votes
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Roll N Lock Bed Cover
July 29, 2024

Jacquelyn was a true professional. She took the time to research products for my vehicle and even offered to add me to a notification list once more items are released.

Date of experience: July 19, 2024
Florida
1 review
0 helpful votes
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Very helpful.
July 28, 2024

The service provider (Donald) was helpful in making sure I was ordering the correct item.

Date of experience: July 18, 2024
Florida
1 review
0 helpful votes
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Camaro items
July 27, 2024

I used chat to ask some questions about some products that I needed. Julie H. Was very helpful, patient and even prepared the check out cart for me. All I had to do was open my email and pay. Thank you Julie H. For all your help.

Date of experience: July 17, 2024
California
1 review
0 helpful votes
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Incorrect order
July 27, 2024

I ordered the Retrax One MX but the sales associate ordered a Gater Trax. Unfortunately, I did not catch this until a few hours after it shipped out. Now I have to wait to receive a return label for an exchange and wait longer to receive my originally requested item.

Date of experience: July 17, 2024
Arizona
1 review
0 helpful votes
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Easy Peasy
July 27, 2024

I couldn't decide on a bed cover, so I chatted with an attendant on the site. She simply asked about the climate I lived in and withing seconds told be which of the two covers would be better. She then proceeded to setup an account for me and completed my order in minutes.

Date of experience: July 17, 2024
Arizona
1 review
0 helpful votes
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N-Fab Black Cab Length Nerf Bars
July 27, 2024

So far, so good during ordering the product. We'll see about the delivery time recieved and once I install the Bars?

Date of experience: July 17, 2024
Texas
1 review
0 helpful votes
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Very easy to find what I needed. Ended up chatting with an agent for final purchase.

Date of experience: July 17, 2024
Tennessee
1 review
0 helpful votes
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Gator EFX
July 26, 2024

Ordered a cover thru Amazon and they delivered the wrong item. Actually delivered running boards. I decided to call real truck direct and they were extremely helpful in getting the product I wanted ordered and on the way to me.

Date of experience: July 16, 2024
Colorado
1 review
0 helpful votes
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Everything Chris Says Is Awesome
July 26, 2024

It was full of mystery and intrigue. Twists and surprises. Happiness. Sadness. A truly epic tale of the finest quality.
A part of my story does indeed involve becoming a robot, but thanks to the swift efforts of this fine establishment, I was able to reverse the robotization.

Date of experience: July 16, 2024
New Mexico
1 review
0 helpful votes
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Great service after normal hours
July 26, 2024

Took a gamble to chat on a Sunday evening and actually was able to chat and complete an order.

Date of experience: July 15, 2024
New Jersey
1 review
0 helpful votes
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Easy Part Locating & Ordering
July 25, 2024

Katie C. Was extremely helpful and made my order process very simple! All I had to do was follow her instructions and tender payment…on links that she set up for me. Within a few clicks my order was done & pkg./shipping commenced within an hour…On A Sunday!'

Date of experience: July 15, 2024
California
1 review
0 helpful votes
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Great Service from Rudy
July 23, 2024

Rudy was very helpful in getting me the right tool box for my truck. Two hours later I received an email it was being ship.

Date of experience: July 12, 2024
New Mexico
1 review
1 helpful vote
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Lies and No Response
July 22, 2024

Contacted Real Truck directly and spoke (via chat) with Katie Carver. She assured me the product was in stock from one of their distributors and said since she was involved the "fit" was guaranteed. Placed my order with Katie and received my order confirmation. Went on your web site the next day and lo and behold my order now reads pending fulfillment. I believe that is corporate speak for backordered, which is what started this entire rodeo to begin with. Of course my credit card was charged instantly and now nonresponse from Real Truck as to the actual status of order. Sure would like to have people speakmthe truth when transacting business but I guess not with these people.

Date of experience: July 12, 2024
California
1 review
0 helpful votes
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Arrived damaged
July 22, 2024

It arrived yesterday and I immediately noticed a large, fairly deep scratch on the canister. Granted, when in use I likely will not be able to see it. However at the price the production quality control should be better than that. It's deep enough that I will have to paint over it to prevent rust. And the box in which it arrived was not damaged and fully intact. So the damage was obviously caused during the production process and obviously ignored. It is big enough that it couldn't have gone unnoticed. Hopefully the remainder has no issues.

Date of experience: July 12, 2024