On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to find Price is right. Received on time. Easy installation. Thanks. Charlie
I had the pleasure of working with Michael Todd who was able to confirm the wheel size and if it was in stock. He went above and beyond to ensure we were taken care of. He also assisted in getting our resellers permit added to our profile as we are a body shop. We will absolutely be working with RealTruck again! Thank!
Ordered grill guard, texted with associate, verified fit to truck, sent order and payment email, completed as he stayed on line…great experience…have been satisfied with everything I have purchased from Real Truck…
I found what I needed specifically for my Truck. It was very easy. I used the chat to get a Military discount. Daniel was a great help.
Sales man very helpful would buy from him again if I need anything
They were very helpful at every turn. I would deal with them again.
He was very help full and understanding my needs.I asks him if his company go First Responder and Veterans a discount he did not hesitate to answer it yes we do offer the discount.
I placed the order with him on the information he email me.
Your customer service lady helped me out and reassured me that the purchase included everything I needed for the install.
Great customer service by Will making me feel appreciated as a customer
Ordered over a chat trying to pick the right parts. Got the order done too. Great service and fast.
Does not honor warranty even after written approval. Never shipped replacement part no customer service support no email response
I called the number and I really didn't know what I was looking for. The guy answered very polite. Had a lot of patients and worked with me and figured out the things that I needed awesome service very knowledgeable people
Made a phone call because that's better than online and auto shopping. Brandon was great. Answered all my questions and engaged. Not like a robot. He's a real human. Which is nice. Placed my order and made payment quick and easy. I'm excited to get my Gator EFX. I'LL BE BACK!
Not very good, have not got the right cover I ordered
Called customer support because Ford calls my pickup box 5' 5" and Real Truck lists it as 5' 7". Talked with Rudy Sanchez, at ext. 1530, and he quelled my fear that the folding tonneau I selected might not fit. Rudy assured me it would fit, as it was a new truck, and also explained the few exceptions. He also stated that if it didn't fit I could send it back and we would explore our other options. Sent a payment link which was easy to fill, told me when to expect the tonneau cover, and told me about other products available. The tonneau arrived as stated and fits. Will complete the installation today but expect no problems. All positive. Made this old man happy for sure.
I needed a step to be added to entry in the passenger door. I got super service from Chris. Helped me to understand my options. I ordered the product and it is on it's way.
Thank you Chris
Waited until the 4th of July to purchase a truck bed retractable cover thinking there might be a holiday sale but there wasn't anything, Nor was there a Military Discount. Surprised there was nothing advertised, do you not do sales? Looking forward to seeing how the cover works.
Your agent told me my mat was in stock then you send me an email telling me to, pound sand!
Left hand versus left hand.
Cross you people off my list of sellers...
My truck rack arrived with a couple cosmetic injuries. I can live with them as I'll create some of my own! One order for separate parts though seems in limbo. Hopefully I'll get that.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members