Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Your agent told me my mat was in stock then you send me an email telling me to, pound sand!
Left hand versus left hand.
Cross you people off my list of sellers...
My truck rack arrived with a couple cosmetic injuries. I can live with them as I'll create some of my own! One order for separate parts though seems in limbo. Hopefully I'll get that.
The salesperson was very helpful - answered all my questions and got me a good price.
Associates are very very helpful and courteous! Knowledgeable about products as well. Makes it easy!
I called to verify I had the correct item and she said yes and ordered the bed liner for me and it was very easy to pay for
Easy will use again sales person was Naja of the product I was purchasing. It was a fast and easy experience.
Very professional and knowledgeable about the products. Will shop here again.
This is my second time ordering from real truck and the first great experience is what brought me back again and I wasn't disappointed.
Quick response to the chat feature. Fast shipping as well
She was very helpful said they had the product in stock
Called and spoke with Will, he made sure I ordered the right shocks for my truck. He repeated and verified part number, price and shipping. BTW, shocks dilivered early. Will use Real Truck again
I called and talk to a sales rep, I told him what i needed he found them and shipped them to me the next day, The mats fit perfectly, Thank You
I was very pleased with the customer service I received when I called to order mats for my new 2025 Camry. Answered all my questions and appreciated that my mats were going to be shipped out quickly.
Ordered through a sales representative over the phone with the company, paid for a truck bed cover, have yet to see any type of confirmation email, order number etc… have called several times requesting tracking and order number, and still no response or email. But money is out of my account
I ordered running boards and received wrong ones twice.
Only able to return 1 set because of time frame and I gave the vin #
I ordered, received and installed this with little effort. I needed to call support on one issue and the agent was very professional, and know how to help me.
I called for advice on what to buy for a bed cover and adjustable rack, followed their advice, the shipment arrived quickly, and installation was easy and it is just what I needed. Hard to beat that.
Answer: Sorry to hear that, Things happen. Nothing is 100%. Unless it's a persistent or frequent issue, cut them a break. Possibly yours may have been an rare unfortunate happening.
Answer: I got my order with in 3 or 4 days, Better check with them.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.
Answer: I didn't get a refund I bought a new set, they discounted the new set as a favor.

