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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Washington
1 review
0 helpful votes
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Truck mat
July 15, 2024

Your agent told me my mat was in stock then you send me an email telling me to, pound sand!
Left hand versus left hand.
Cross you people off my list of sellers...

Date of experience: July 5, 2024
New York
1 review
0 helpful votes
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Overall very good
July 14, 2024

My truck rack arrived with a couple cosmetic injuries. I can live with them as I'll create some of my own! One order for separate parts though seems in limbo. Hopefully I'll get that.

Date of experience: July 4, 2024
Texas
1 review
0 helpful votes
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Truck bed and rack
July 13, 2024

Great service! Thank you Donald! Good website too!

Date of experience: July 3, 2024
Minnesota
3 reviews
0 helpful votes
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Great Experience
July 13, 2024

The salesperson was very helpful - answered all my questions and got me a good price.

Date of experience: July 3, 2024
New York
1 review
0 helpful votes
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Buying experience
July 13, 2024

Associates are very very helpful and courteous! Knowledgeable about products as well. Makes it easy!

Date of experience: July 3, 2024
California
1 review
0 helpful votes
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Great service
July 13, 2024

I called to verify I had the correct item and she said yes and ordered the bed liner for me and it was very easy to pay for

Date of experience: July 2, 2024
Florida
1 review
0 helpful votes
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Experience
July 12, 2024

Easy will use again sales person was Naja of the product I was purchasing. It was a fast and easy experience.

Date of experience: July 2, 2024
Indiana
1 review
0 helpful votes
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Great customer service
July 12, 2024

Very professional and knowledgeable about the products. Will shop here again.

Date of experience: July 2, 2024
Illinois
1 review
0 helpful votes
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Professional and fast service
July 12, 2024

This is my second time ordering from real truck and the first great experience is what brought me back again and I wasn't disappointed.

Date of experience: July 2, 2024
Missouri
1 review
0 helpful votes
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Great
July 12, 2024

Quick response to the chat feature. Fast shipping as well

Date of experience: July 1, 2024
Florida
1 review
0 helpful votes
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Product
July 11, 2024

She was very helpful said they had the product in stock

Date of experience: July 1, 2024
California
1 review
1 helpful vote
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Shock
July 11, 2024

You sold me one shock and created a huge problem for me
people do not buy one shock

Date of experience: June 30, 2024
North Carolina
1 review
1 helpful vote
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Shock absorbers
July 8, 2024

Called and spoke with Will, he made sure I ordered the right shocks for my truck. He repeated and verified part number, price and shipping. BTW, shocks dilivered early. Will use Real Truck again

Date of experience: June 28, 2024
Indiana
1 review
0 helpful votes
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I called and talk to a sales rep, I told him what i needed he found them and shipped them to me the next day, The mats fit perfectly, Thank You

Date of experience: June 26, 2024
Texas
1 review
1 helpful vote
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Pleased
July 6, 2024

I was very pleased with the customer service I received when I called to order mats for my new 2025 Camry. Answered all my questions and appreciated that my mats were going to be shipped out quickly.

Date of experience: June 26, 2024
Georgia
1 review
1 helpful vote
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No confirmation
July 6, 2024

Ordered through a sales representative over the phone with the company, paid for a truck bed cover, have yet to see any type of confirmation email, order number etc… have called several times requesting tracking and order number, and still no response or email. But money is out of my account

Date of experience: June 26, 2024
Texas
1 review
0 helpful votes
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Step Bars
June 29, 2024

In a rush, I ordered the wrong step bars for my truck. Customer service was very helpful and got me the ones I needed very quickly

Date of experience: June 19, 2024
Georgia
1 review
1 helpful vote
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Wrong item sent
June 29, 2024

I ordered running boards and received wrong ones twice.
Only able to return 1 set because of time frame and I gave the vin #

Date of experience: June 19, 2024
California
1 review
0 helpful votes
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Swing Box
June 28, 2024

I ordered, received and installed this with little effort. I needed to call support on one issue and the agent was very professional, and know how to help me.

Date of experience: June 18, 2024
Texas
1 review
0 helpful votes
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Perfection
June 28, 2024

I called for advice on what to buy for a bed cover and adjustable rack, followed their advice, the shipment arrived quickly, and installation was easy and it is just what I needed. Hard to beat that.

Date of experience: June 18, 2024