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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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New York
1 review
0 helpful votes
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Sales
June 28, 2024

I was not informed about the full amount of my purchase. I had to call to get all the information. I was given one price and charged another. After the second call it got cleared up. This should not have happened. I am not sure if I will order anything else from Real truck?

Date of experience: June 18, 2024
Tennessee
1 review
0 helpful votes
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Great service and product
June 28, 2024

Sales agent was extremely helpful on getting me the discounts that were applicable and getting the product ordered…

Date of experience: June 18, 2024
Washington
1 review
0 helpful votes
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Recent Order
June 28, 2024

Friendly, professional, and helpful staff...Thank you very much for working with me on my recent order.

Date of experience: June 17, 2024
North Carolina
1 review
0 helpful votes
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Seat Covers
June 28, 2024

Cheyenne (Customer Service Representative) from real truck was extremely helpful and courteous. She helped me through the process to purchase my seat covers. Great company and exemplary customer service. Highly Recommend!

Date of experience: June 17, 2024
Georgia
1 review
0 helpful votes
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My husky life time floor mats
June 28, 2024

Customer service representative very helpful and very courteous throughout order process

Date of experience: June 17, 2024
Kentucky
1 review
0 helpful votes
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Tonneau cover
June 27, 2024

Things went well, installation was fairly easy, only thing i would suggest is having assistance when it comes to aligning the cover makes it a little easier with someone outside looking at lines while your under the cover tightening the latches

Date of experience: June 17, 2024
Minnesota
1 review
0 helpful votes
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Ford Lightning floor mats
June 27, 2024

Fast delivery, easy installation and fit like a glove.

Date of experience: June 17, 2024
Idaho
1 review
0 helpful votes
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Prompt service
June 27, 2024

Quick and easy ordering. Fast shipping time. Always my go to source.

Date of experience: June 17, 2024
North Carolina
1 review
1 helpful vote
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Live chat that works
June 27, 2024

I couldn't find what I was looking for and I simply asked in the chat. The guy looked at my previous order. Sent me an email with request for payment. The replacement cover showed up at my door within a few days and took 30 minutes to put on my truck. It couldn't get much easier than that. I never submit reviews, but this one I felt obligated because of such great service. Thank you!

Date of experience: June 17, 2024
Ohio
1 review
0 helpful votes
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Perfect for the new 2024 Taco!
June 25, 2024

Could not find these anywhere else except here. Good prices, and even gave me a veteran's discount!

Date of experience: June 15, 2024
Georgia
1 review
1 helpful vote
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No delivery
June 25, 2024

No delivery from FedEx,how can I judge product. Support team is questionable at this time,takes 2-3 business days.

Date of experience: June 15, 2024
Missouri
1 review
0 helpful votes
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Tracking failure
June 25, 2024

I purchased side steps and mounting brackets. Tracking info was only provided for brackets and not step sides.

Date of experience: June 15, 2024
New Jersey
1 review
0 helpful votes
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Pro Master Van
June 25, 2024

Service was Excellent, Product arrived on time and as described!

Date of experience: June 15, 2024
North Carolina
3 reviews
0 helpful votes
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Outstanding! Shopping experience.
June 25, 2024

My sales representative was knowledgeable, courteous and committed to customer service.

Date of experience: June 14, 2024
District of Columbia
2 reviews
0 helpful votes
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Shepherd
June 25, 2024

The help I received was great! Also I had some additional questions about wheel dimensions for my truck and she took the time to educate me on the question that I had and some. She was perfect!

Date of experience: June 14, 2024
New Jersey
1 review
0 helpful votes
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Good people
June 24, 2024

Very personable and knowledgeable salesman. I was disappointed that BedRug discontinued the product I was using, but Raff helped me find an alternative. Great job!

Date of experience: June 14, 2024
Florida
1 review
1 helpful vote
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Exceptional Service
June 24, 2024

Ordered the wrong Nerf bars and had the issue resolved in one day...called sales in order to see the possibility of a discount on a tonneau cover and received 5% off...second purchase and glad I came back to this company.

Date of experience: June 14, 2024
Maryland
1 review
0 helpful votes
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S&B Intake
June 24, 2024

Product and service was great, shipping took longer than expected.

Date of experience: June 14, 2024
Arizona
1 review
0 helpful votes
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Awesome company
June 24, 2024

Great customer support. Fast shipping. Good prices. What else is there to say.

Date of experience: June 13, 2024
Georgia
1 review
0 helpful votes
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Super Helpful
June 23, 2024

I had some questions about a rebate and the sales rep was very helpful and understanding of my 70 year old non technical self. I have bought here before and always felt I got a great deal!

Date of experience: June 13, 2024