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Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.
RealTruck Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.
This summary is generated by AI, based on text from customer reviews
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3 motors in 6 years expensive products probably made in china got a whopping 10 dollar break on the 3rd chinese motor in 6 years
The rep that I dealt with, Victor, was polite, informative and very helpful.
I had truck bed cover break and they got me the right repair parts right away. Great service.
Extension 1661 assisted me in the most friendly and professional manner. Extremely pleased. I will dial her extension next time I need help.
Received shipping confirmation and shipping address was wrong which now will delay delivery on 2 items.
Very helpful and informative about the product I purchased and other products they sell.
I ordered a replacement cover which the representative was very helpful. They had to manufacture the replacement and I received within one week. Very satisfied
It arrived today, the oem muffler looks larger! There's look smaller. Installing tomorrow?
I called to see if they had parts for an old Bakflip tonneau cover, and they did. Then I was curious about items for a newly designed new pickup. Chris walked me thru the ones they had, a time line for the ones they don't have, and a frank discussion about options. He then sent me a link to further review each of the items we talked about. I couldn't ask for better service from a knowledgeable, personable sales rep.
Great experience doing a live chat with the representative. Simple order process. Fast shipping, I had the cover in about 3 days. Good product and simple installation.
I ordered, received and installed Carhartt seat covers for my 2023 For Superduty regular cab truck. Everything was fine except for the headrest covers which were too small and wouldn't close at the bottom. I called Real Truck and started the claim process. I was hoping that they would just exchange the headrests covers and everything would be fine. It's been a few weeks and several e-mails now and I think they want me to return the complete set of seat covers (which I've been using for the last month) instead of just sending me different headrests. I don't completely blame Real Truck because I know that they have to work with the manufacturer (Carhartt) but it just is more complicated than it needs to be. I guess that I'll just live with the headrests I have.
Mark
Donald was very pleasant to deal with helpful when I asked him about the warranty. Was just a pleasure to talk to.
I was in the market for replacement running boards for my 2013 chevy pickup. Found just what I wanted and the ordering process was quick and easy. Delivery only took a few days.
The packaging is well done with no external signs of damage.
I am hoping the install will be as easy.
Good the guy was very very helpful with my order quick delivery
Great service. Excellent communication. I definitely recommend real truck for your needs!
Great experience. My wife wanted a hard lid for her Tacoma. I chatted with a gentleman and he assured me a quick delivery. The lid came in as promised and the install was seamless. Great product. Not my first purchase with RealTruck and not my last!
I had the pleasure of working with Victor Reina. Victor went above and beyond to identify the parts that I needed. I had a very positive experience with Victor. Give this gentleman a raise
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members