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RealTruck

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop thousands of accessories for pickup trucks, SUV's, and vans. Browse Ford, Dodge, Chevy, GMC, and Toyota accessories or call 877-216-5446. Since 1998.


realtruck.com
Founded in 1998
Ocala, FL, United States
+190
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RealTruck Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with many customers praising the helpfulness, knowledge, and personalized attention of the staff. Positive feedback highlights the ease of navigating the website and the quality of products, fostering customer loyalty. However, some concerns arise regarding service delays, particularly in order processing and shipping, as well as technical issues during the online purchasing process. Overall, while the company excels in customer support and product offerings, addressing the identified service delays could further enhance customer satisfaction and retention.

This summary is generated by AI, based on text from customer reviews

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Ohio
2 reviews
0 helpful votes
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Great
June 17, 2024

Brandon was awesome help me with my order and my issue with the shipping

Date of experience: June 7, 2024
Pennsylvania
1 review
0 helpful votes
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Tonnopro replacement part
June 17, 2024

I had the pleasure of working with Victor Reina. Victor went above and beyond to identify the parts that I needed. I had a very positive experience with Victor. Give this gentleman a raise

Date of experience: June 7, 2024
California
2 reviews
0 helpful votes
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Quick
June 16, 2024

Quick and easy, agent was informative and made the process easy.

Date of experience: June 6, 2024
Tennessee
1 review
0 helpful votes
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Pro X15
June 16, 2024

Called RealTruck with questions about tonneau covers. There are so many options that I had a bunch of questions. Will was very good and polite. He took time and addressed all my questions. With what I wanted and how I use my truck I ended up ordering the Tuxedo Pro X15. Hoping this decision works out for the best. Thanks REALTRUCK and thanks Will for spending time with me.

Date of experience: June 6, 2024
California
1 review
0 helpful votes
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My rep was helpful in finding something that would work well for me and the company was prompt in shipping.

Date of experience: June 6, 2024
Colorado
1 review
0 helpful votes
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Cover
June 16, 2024

Very knowledgeable very helpful painless.Kevin was very good.

Date of experience: June 6, 2024
Massachusetts
1 review
0 helpful votes
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Broken and missing parts poor support prior to purchase. Had to move factory hardware for proper installation. Was not told this in advance.

Date of experience: June 5, 2024
Virginia
1 review
0 helpful votes
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Excellent service from a very knowledgeable person thanks for providing items I needed

Date of experience: June 5, 2024
North Carolina
1 review
0 helpful votes
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Great service.
June 14, 2024

Great customer service. Helped with everything I needed and answered all my questions. I really like they have a veterans discount. That means alot to me.

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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2024 Transit Van Floor Cover
June 14, 2024

The lady was awesome. She answered all of my questions using the information from our new Transit Van to help us identify the correct cover. It was precut and fits very nicely.

Date of experience: June 4, 2024
Tennessee
1 review
0 helpful votes
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Purchase
June 14, 2024

I want to thank Kevin for his patience & knowledge. He gave me time to go out & measure the truck bed. He was kind and Considerate. Great Job!

Date of experience: June 4, 2024
Washington
1 review
0 helpful votes
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First Time Customer
June 14, 2024

The whole experience was very good. Customer Service from Mimi was excellent. She was very informative and advised me of the best item for my Chevy Truck needs. Will use them again, and refer the company to others. A local Truck Asessories Company in Coeur d' Alene, would not even help me in their showroom. Shame on them, and their loss to another better buy and experience from REALTRUCK. Sincerely, Ricke A.

Date of experience: June 4, 2024
California
2 reviews
0 helpful votes
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Great sales experience
June 14, 2024

My sales person was courteous, knowledgeable and helpful while helping me pick out a tonneau cover and sidesteps.

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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Needed a part
June 14, 2024

Quick easy chat on the web. Was sent an email to pay and sent in 10 minutes

Date of experience: June 4, 2024
Washington
1 review
0 helpful votes
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Good price quick delivery…
June 14, 2024

We'll see about their touted installation support. More later!

Date of experience: June 4, 2024
Wisconsin
1 review
0 helpful votes
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Easy to work with!
June 14, 2024

Customer service was very good, no problem with shipment.

Date of experience: June 4, 2024
South Carolina
1 review
0 helpful votes
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Retrax cover
June 14, 2024

Real truck sent me the wrong part. Experience was not good I'll call someone else next time.

Date of experience: June 4, 2024
Michigan
1 review
0 helpful votes
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Top notch service
June 14, 2024

As with previous purchases, fast and efficient. Pleasure doing business here.

Date of experience: June 4, 2024
Maryland
2 reviews
0 helpful votes
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Awesome service
June 14, 2024

It was real easy to find the product I needed. The shipping was quick and I had my item in a couple days.

Date of experience: June 4, 2024
Maryland
1 review
0 helpful votes
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Easy ordering through Chat and the staff answered all my questions. Cover arrived quickly and was a perfect fit and easy to install.

Date of experience: June 4, 2024